Lucerne - Higuera Vacations from ￥263,550

If I could give this place zero stars I would. First, it was very hard to find the location because there is construction outside. When I finally found the place, there was one person at the desk who was extremely rude and condescending. She made fun of the way I spoke (mimicked me). I was in shock. I had already prepaid for the hotel so I didn't know what to do. I figured I would let it go since it's one night. I asked about parking - she said can't give me parking until I checked in. So I checked in and then after I paid for parking - she said she didn't have anymore key cards to the parking garage. She told me that every time I would need to go in or out of the garage I would need to come into the hotel and tell them and they would meet me at the garage (!) I asked politely how does this work if there's only one person at the desk. and where do I park to call you to help me with the garage (since there's no parking - only construction - outside the hotel). That set her off in an angry tirade. I was afraid for my safety at this hotel with this person in charge. I called my friend that I was meeting - she came over a few minutes later and I told her what happened. We checked the room - which had an intense chemical odor - can't breath. She refused to let me talk to a manager and refused to refund. It was such a twilight zone experience. STAY AWAY FROM THIS HORRID PLACE.

Had a fantastic stay at Kimpton La Peer! The hotel is stylish, impeccably clean, and perfectly located in the heart of West Hollywood. The staff was warm and attentive, making us feel welcome from the moment we arrived. Beautiful rooms, great atmosphere, and an overall wonderful experience. Would definitely stay here again!

Everyone was so kind. This trip was booked last munite when my dad was in the hospital. Saul at the bar was great! The valets were excellent asking how my dad was doing and also when I came back one night and my rental car was making noises they figured out what it was and fixed it for me! They went above and beyond! Thank you!

Decent location, near a lot of nice spots and easy to get to. The “hotel” itself was more of an over priced motel. All prices for the hotel should be upfront when booking and not an extra charge because they consider it a resort and require you to use the valet and have an extra charge for that as well.

The entire staff is lovely, the space is beautiful and stylish, the pool has an amazing view, and the breakfast is insanely good. I rarely shout out any particular team member, but Alan in Jane Q was so wonderful and clearly loves his job. If you booking in Hollywood, stay here!