Lower Enchanted Forest

Avoid This Hotel at All Costs. The building has 8 floors and only 2 elevators — and unbelievably, one of them was out of service for about 10 days. Every morning meant a 10 minute wait just to get downstairs. On the day we checked out, both elevators were broken, forcing us (2 Senior Citizens) to carry our luggage down multiple flights of stairs. There is zero maintenance and clearly nobody cares. Our first room (facing the main road, the odd numbered rooms) was a nightmare. There is no soundproofing whatsoever. It felt like every vehicle on the road was driving straight through the room. The bathroom vent ran constantly and loudly, and the refrigerator sounded like a truck. Sleeping was impossible. We switched rooms the next day, hoping for improvement. Instead, we got a new set of problems: The bathroom vent didn’t work at all. The air conditioner made noise even when it was turned off. The bed was in a shabby condition and made squeaking noises. It’s astonishing how every room manages to have its own set of issues. When we checked out — after dragging our luggage down the stairs because of the broken elevators — we complained to the front desk clerk. He was rude, dismissive. He offered us some Hilton Honors points and to waive the parking fee, as if that would magically fix the nightmare we had just endured. To make things even worse, none of those promises were ever fulfilled.

Decent hotel right inside the airport. Pool was a hit with the kid.

Great property