ロス諸島のヴィラ

"部屋はそこそこ綺麗で過ごしやすい。しかし、枕の黄ばみが酷い。エレベーターの音が響くがまだ許容範囲。 許せないのが、チェックアウトの朝に洗濯物を受け取ったが、生乾きの上に他人の物が混ざっていて自分のものが一つない。指摘すると交換できたが、有料の洗濯でそのミスは如何なものか。 あと、バイクタクシーと料金のことで揉めているときにホテルの偉い人が出てきてバイクタクシーにお金を払ったが、あれは良くない。 バイクタクシーの道間違いと勘違いで遠回りしているのに、それにお金を渡すと観光客相手なら遠回りして余分にお金を請求しても良いと勘違いして、詐欺を働くようになるだろう。だから相手が折れるまでいくらでも喧嘩しようとしてたのに。"

"清掃の人も親切、フロントは完璧。送迎ドライバーも丁寧。"

"I have paid accommodation fee for 2 nights in advance but when I checked-in, they told me that my booking was invalid because they had terminated contract with Expedia 2 month ago! I have strongly complained and explained to them that it should not be because I had made booking just a week before arrival and accommodation fee had already been deducted from my credit card, but they have insisted that they had no booking and i would need to pay now by cash if i would like to stay. My arrival was around 19:00 and I had nowhere to go, so I had to pay extra accommodation fee to them. I have already raised this issue to Expedia. I don’t understand why this hotel is still on Expedia. Staff, facility, room, all of them are unbelievably poor. "