2/10 (非常に不満)
Yan、Palo Alto
家族旅行
2026 年 2 月 10 日
気になった点 : 清潔度、施設のコンディションと設備
This hotel was nothing like advertised.
The front desk is behind a very thick bulletproof window, and there were homeless people sleeping right outside, which made us feel unsafe.
The front desk staff, a young Indian man called himself "Mike" ignored guests while on the phone (also you can barely hear him behind the thick bulletproof window). The room smelled strongly of smoke and the bed did not have a comforter or blanket, only a paper-thin sheet.
We felt unsafe and requested for refund. The front desk argued "everyone stays here, feeling unsafe is your own problem".
Yan
2026 年 2 月に 2 泊滞在
