I booked a "presidential loft" room on March 3rd, paid in advance for it, but none was available and gave me a ordinary room. I asked for a refund but said that it was Expedia's fault and did not refund. I am very angry at the lack of professionalism and service at this time.
前の所有者はHOLIDAY INN EXPRSSでした。ロケーションはセンチュリー
シテイーのそばです。受け付けの方々は夜勤昼間の区別なくとてもフレンドリー
です。ビジネスでの利用が主になる立地です。疲れてホテルにたどりついた時
フレンドリーな応対はホッとします。この近辺で仕事が又あればここを選びます。
宿泊されたお客様
6/10 (普通)
MOT+
2018 年 3 月 16 日
良かった点 : 施設のコンディションと設備
Comfortable business hotel.
Good
・Free breakfast
・Enough and clean facilities.
・Easy check-in and check-out
・Pretty quiet.
・Close to century city and west wood area.
Bad
・A bit expensive rate.(Depend on season)
MOT+
2018 年 3 月に 4 泊滞在
8/10 (良い)
Gabriela Michelle
家族旅行, グループ旅行
2024 年 5 月 12 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
The room was whimsical and convenient with the microwave and mini fridge. The room was definitely not the cleanest. We had better customer service from the valet gentlemen than the front desk people. It would have been perfect had the listing been more clear when booked because it said “sleeps 4” and it turned out to just be a queen bed and a sectional sofa for 2 people. An extra twin mattress was an extra cost per night. Essentially the options given to us were to either pay for two extra twin mattresses or pay an exorbitant amount of money for a room with a pull-out couch instead. When requesting supplies at night, we were received with attitude because we forgot to ask for toilet paper and they said “make sure you know everything you need so we don’t have to do any more trips.” The best part of the stay was the layout of the room and location close to everything, but they need to work on their customer service from the part of the front desk team.