We turned up New Year’s Eve after travelling to London, and was refused entry as the room had apparently been smashed up! This is unacceptable and every time we try to get in contact with your team we just get stone walled, I’m going to take this to the newspapers if nothing is done about it truly.
Stevie
2024 年 12 月に 1 泊滞在
2/10 (非常に不満)
Nelio
家族旅行
2024 年 6 月 10 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Fake advert, do not book!
We arrived bang on 5pm, I had messaged through the app to get instructions on check in, no reply. Their number is a Pakistani number, no luck with that either. We waited for 3 hours before hotels.com finally managed a hotel to relocate to. Do not book this, it is non existent and how hotels.com allow this to be advertised on their website is ridiculous.
Nelio
2024 年 6 月に 4 泊滞在
2/10 (非常に不満)
宿泊されたお客様
グループ旅行
2024 年 4 月 26 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Awful! Do not book!!!
Absolutely useless. Cancelled booking 10minutes before check in! They will not communicate regarding refunds.