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Reviews of The Clermont London, Charing Cross

4 out of 5
The Clermont London, Charing Cross
The Strand, London, England

Reviews

9.4

Exceptional

Rating 10 - Excellent. 837 out of 1150 reviews" "
Rating 8 - Good. 216 out of 1150 reviews" "
Rating 6 - Okay. 65 out of 1150 reviews" "
Rating 4 - Poor. 18 out of 1150 reviews" "
Rating 2 - Terrible. 14 out of 1150 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kenric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Wendy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Clermont was a great place for our group of 7 to stay. The hotel was lovely. The rooms were nice and the location was central to many of the sites we wanted to see. It was great to be within walking distance of so many things and transit options. It was difficult to navigate our way to our room because we were in another wing, but once we figured that out, the hotel was great.
Stayed 2 nights in May 2024
Response from Eva on May 24, 2024
Dear Wendy,Thank you for sharing your experience at The Clermont Charing Cross Hotel.I am delighted to see that you had an amazing experience with us. It is always a pleasure knowing that our guests are satisfied with our services and facilities.We hope to have the pleasure of welcoming you back again soon!Best regards,Eva MariaGuest Services Executive

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Reception Team on May 26, 2024
Dear Kenneth thanks for the feedback hope to see you again

10/10 Excellent

Daniela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel will serve as a future home away from home for us. The room was large, quiet and clean. The staff were truly remarkable. William Rigaud, front desk manager, was utterly exceptional in his assistance, patient, efficient and concerned as to our welfare throughout our stay. Konrad, the restaurant manager, deserves a special mention for his excellent service as well as his team of wonderful servers, each one, eager to be of help. The breakfast is marvelous and plentiful and the dinner was excellent. We highly recommend this hotel. It is a winner.
Stayed 5 nights in Apr 2024
Response from Eva on May 23, 2024
Dear Daniela,Thank you so much for taking the time to share your experience with us.I am delighted to see that you had a wonderful experience with us looked after by our amazing team members. We hope to have the pleasure of welcoming you back again soon! Kind regards,Eva MariaGuest Services Executive

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Eva on May 23, 2024
Dear Robin,Thank you so much for taking the time to share your experience with us.We hope to have the pleasure of welcoming you back again soon! Kind regards,Eva MariaGuest Services Executive

8/10 Good

Aashi

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hard to get uber to come to the front of the hotel, loud outside the hotel at night, good amenities in the hotel room, could use more space in the room considering the price, long walk through 2 different elevators to get to the hotel room
Stayed 6 nights in May 2024
Response from Eva on May 22, 2024
Dear Aashi,Thank you so much for taking the time to share your experience with us.I am delighted to see that you had a wonderful experience with us looked after by our amazing team members. We hope to have the pleasure of welcoming you back again soon! Kind regards,Eva MariaGuest Services Executive

10/10 Excellent

Henry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent spot, location and fantastic staff!
Stayed 3 nights in May 2024
Response from Eva on May 22, 2024
Dear Henry,Thank you so much for taking the time to share your experience with us.We hope to have the pleasure of welcoming you back again soon! Kind regards,Eva MariaGuest Services Executive

10/10 Excellent

Darell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would easily stay again in future great staff and property
Stayed 3 nights in May 2024
Response from Eva on May 22, 2024
Dear Darell,Thank you so much for taking the time to share your experience with us.We hope to have the pleasure of welcoming you back again soon! Kind regards,Eva MariaGuest Services Executive

8/10 Good

Robert, North Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024
Response from Eva on May 22, 2024
Dear Robert,Thank you so much for taking the time to share your experience with us.We hope to have the pleasure of welcoming you back again soon! Kind regards,Eva MariaGuest Services Executive

6/10 Okay

Sheila

Traveled with family
Liked: Cleanliness, staff & service
Good location. No dresser drawers in bedroom. Inattentive room service. New supply of coffee was not provided until requested. Broken safe had to be replaced. Difficult getting onto the hotel internet. No internet connection in the business-center computers.
Stayed 7 nights in May 2024
Response from eva on May 13, 2024
Dear Sheila,Thank you for sharing your experience with us.Whilst it was a pleasure to have you staying with us, please accept my sincere apologies for all the aspects that felt short during your visit. Your feedback is of the utmost importance to us and rests assured we will implement improvements where possible in the areas you mentioned.We hope to have the pleasure of welcoming you back again soon!Best regards,Eva MariaGuest Services Executive

10/10 Excellent

Karen

Traveled with group, Traveled with partner
Liked: Amenities, property conditions & facilities
Great location & phenomenal staff
Stayed 10 nights in Apr 2024
Response from eva on May 13, 2024
Dear Karen,Thank you for sharing your experience at The Clermont Charing Cross Hotel.We hope to have the pleasure of welcoming you back again soon!Best regards,Eva MariaGuest Services Executive

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from eva on May 13, 2024
Dear Sharon,Thank you for sharing your experience at The Clermont Charing Cross Hotel.We hope to have the pleasure of welcoming you back again soon!Best regards,Eva MariaGuest Services Executive

8/10 Good

Irena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024
Response from eva on May 13, 2024
Dear Irena,Thank you for sharing your experience at The Clermont Charing Cross Hotel.We hope to have the pleasure of welcoming you back again soon!Best regards,Eva MariaGuest Services Executive

10/10 Excellent

claire

Traveled with partner
We really liked the hotel and how convenient it was to all of London’s major attractions! It is located above Charring Cross station and really close to Embankment station. It was so easy to walk or get the tube anywhere you wanted to go! The staff was terrific and the room was lovely and nice and quiet! Will be back again when in London!
Stayed 4 nights in May 2024
Response from eva on May 13, 2024
Dear Claire,Thank you for sharing your experience at The Clermont Charing Cross Hotel.I am delighted to see that you had an amazing experience with us. It is always a pleasure knowing that our guests are satisfied with our services and facilities.We hope to have the pleasure of welcoming you back again soon!Best regards,Eva MariaGuest Services Executive

10/10 Excellent

Pravina

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2024
Response from eva on May 13, 2024
Dear Pravina,Thank you for sharing your experience at The Clermont Charing Cross Hotel.We hope to have the pleasure of welcoming you back again soon!Best regards,Eva MariaGuest Services Executive

10/10 Excellent

Janet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at The Clermont. Excellent location. Attentive staff. The only real downside was that our room required either taking 2 elevators or walking up many stairs and then taking an elevator. Also, lighting in the bathroom was inadequate. We would stay here again, but make sure access to room was more convenient.
Stayed 5 nights in May 2024
Response from eva on May 13, 2024
Dear Janet,Thank you for sharing your experience at The Clermont Charing Cross Hotel.I am delighted to see that you had an amazing experience with us. It is always a pleasure knowing that our guests are satisfied with our services and facilities.We hope to have the pleasure of welcoming you back again soon!Best regards,Eva MariaGuest Services Executive

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel in a great location. Staff was exceptional through the stay. The room was more than comfortable with very nice amenities.
Stayed 1 night in May 2024
Response from eva on May 13, 2024
Dear Jennifer,Thank you for sharing your experience at The Clermont Charing Cross Hotel.I am delighted to see that you had an amazing experience with us. It is always a pleasure knowing that our guests are satisfied with our services and facilities.We hope to have the pleasure of welcoming you back again soon!Best regards,Eva MariaGuest Services Executive

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from eva on May 13, 2024
Dear Michael,Thank you for sharing your experience at The Clermont Charing Cross Hotel.We hope to have the pleasure of welcoming you back again soon!Best regards,Eva MariaGuest Services Executive

10/10 Excellent

Missa

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Quality amenities. Helpful staff. Only complaint was the comfort of the pullout sofa bed.
Stayed 2 nights in Apr 2024
Response from eva on May 2, 2024
Dear Missa, Thank you for sharing your experience at The Clermont Charing Cross Hotel. I am delighted to see that you had an amazing experience with us. It is always a pleasure knowing that our guests are satisfied with our services and facilities. We hope to have the pleasure of welcoming you back again soon! Best regards, Eva Maria Guest Services Executive

10/10 Excellent

Brian

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great place to stay had a wonderful time would come back again great staff thank you for everything
Stayed 4 nights in Apr 2024
Response from eva on May 1, 2024
Dear Brian, Thank you for sharing your experience at The Clermont Charing Cross Hotel. I am delighted to see that you had an amazing experience with us. It is always a pleasure knowing that our guests are satisfied with our services and facilities. We hope to have the pleasure of welcoming you back again soon! Best regards, Eva Maria Guest Services Executive

8/10 Good

Diana

Stayed 4 nights in Apr 2024
Response from Eva on May 22, 2024
Dear Diana,Thank you so much for taking the time to share your experience with us.We hope to have the pleasure of welcoming you back again soon! Kind regards,Eva MariaGuest Services Executive

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing NOT to like Hotel was everything you look for . Room spotless, food excellent , staff helpful and friendly . Definitely recommended
Stayed 2 nights in Mar 2024
Response from eva on May 1, 2024
Dear Lesley, Thank you for sharing your experience at The Clermont Charing Cross Hotel. I am delighted to see that you had an amazing experience with us. It is always a pleasure knowing that our guests are satisfied with our services and facilities. We hope to have the pleasure of welcoming you back again soon! Best regards, Eva Maria Guest Services Executive

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 3 nights in Apr 2024
Response from eva on May 1, 2024
Dear Michael, Thank you for sharing your experience at The Clermont Charing Cross Hotel. I am delighted to see that you had an amazing experience with us. We hope to have the pleasure of welcoming you back again soon! Best regards, Eva Maria Guest Services Executive

8/10 Good

Dorothy

Traveled with family
Liked: Cleanliness, amenities
It is in a very good area! Good restaurants.
Stayed 8 nights in Feb 2024
Response from eva on May 1, 2024
Dear Dorothy, Thank you for sharing your experience at The Clermont Charing Cross Hotel. I am delighted to see that you had an amazing experience with us. We hope to have the pleasure of welcoming you back again soon! Best regards, Eva Maria Guest Services Executive

10/10 Excellent

James, Aurora

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Nice room
Stayed 3 nights in Apr 2024
Response from eva on May 1, 2024
Dear James, Thank you for sharing your experience at The Clermont Charing Cross Hotel. I am delighted to see that you had an amazing experience with us. We hope to have the pleasure of welcoming you back again soon! Best regards, Eva Maria Guest Services Executive

10/10 Excellent

Karen

It is central to everything! The bed and pillows were so comfortable and the room was spacious. Will definitely stay here again the next time we are in town
Stayed 3 nights in Apr 2024
Response from eva on May 1, 2024
Dear Karen, Thank you for sharing your experience at The Clermont Charing Cross Hotel. I am delighted to see that you had an amazing experience with us. It is always a pleasure knowing that our guests are satisfied with our services and facilities. We hope to have the pleasure of welcoming you back again soon! Best regards, Eva Maria Guest Services Executive

10/10 Excellent

Lucas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, centralized location. Updated rooms. Wonderful staff and amenities
Stayed 6 nights in Apr 2024
Response from Andrea on Apr 20, 2024
Thank you for the amazing review .We hope to have the possibility to welcome you back soon.Thank you

10/10 Excellent

sock ghim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Andrea on Apr 20, 2024
Dear Sock,Thank you for the amazing review .We hope to have the possibility to welcome you back soon.Thank you

8/10 Good

Ronald

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Elegant Victorian style hotel located near many London sights. The room was spacious and neat, but the toilet was very hard to flush. Room service was contacted two times to fix the toilet plumbing, but alas the plumbing remained unfixed. The included breakfast was fantastic! Dinner at the restaurant was average. Staff were courteous and helpful.
Stayed 4 nights in Apr 2024
Response from Eva on Apr 19, 2024
Dear Ronald, Thank you for taking the time to share your experience with us. whilst it was a pleasure to have you staying with us, please accept my since apologies if your stay with us felt short in some aspects. Rest assured we will implement improvements where possible in the areas you mentioned. We are looking forward to welcoming you back to our hotel! Kind regards, Eva Maria Guest Services Executive

10/10 Excellent

timothy, Portland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Eva on Apr 19, 2024
Dear Timothy, Thank you for sharing your experience at The Clermont Charing Cross Hotel. We hope to have the pleasure of welcoming you back again soon! Best regards, Eva Maria Guest Services Executive

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Eva on Apr 19, 2024
Dear John, Thank you for sharing your experience at The Clermont Charing Cross Hotel. We hope to have the pleasure of welcoming you back again soon! Best regards, Eva Maria Guest Services Executive

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Eva on Apr 16, 2024
Dear Michelle, Thank you for a positive review. We hope to have the pleasure of welcoming you back again soon! Kind regards, Eva Maria Guest Services Executive

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything’s perfect at this hotel.
Stayed 1 night in Apr 2024
Response from Eva on Apr 15, 2024
Dear Mary, Thank you so much for taking the time to share your experience at the Clermont Charing Cross. We hope to have the pleasure of welcoming you back again soon! Kind regards, Eva Maria Guest Services Executive

10/10 Excellent

Alana

Liked: Cleanliness, staff & service, property conditions & facilities
Charming property and lovely staff. A great breakfast
Stayed 3 nights in Apr 2024
Response from Eva on Apr 15, 2024
Dear Alana, Thank you so much for taking the time to share your experience at the Clermont Charing Cross. We hope to have the pleasure of welcoming you back again soon! Kind regards, Eva Maria Guest Services Executive

8/10 Good

Tama

Stayed 2 nights in Apr 2024
Response from Eva on Apr 15, 2024
Dear Tama, Thank you so much for taking the time to share your experience at the Clermont Charing Cross. We hope to have the pleasure of welcoming you back again soon! Kind regards, Eva Maria Guest Services Executive

8/10 Good

Jeffrey E

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel. Nice size room. Everything was very good but no lobby so 4 stars. If you arrive from US at 8 am you need some where to camp out!
Stayed 7 nights in Apr 2024
Response from Eva on Apr 15, 2024
Dear Jeffrey, Thank you so much for taking the time to share your experience at the Clermont Charing Cross. I am delighted to see that you had a great experience with us. We hope to have the pleasure of welcoming you back again soon! Kind regards, Eva Maria Guest Services Executive

8/10 Good

YING

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location very much
Stayed 8 nights in Mar 2024
Response from Eva on Apr 15, 2024
Dear Ying, Thank you so much for taking the time to share your experience at the Clermont Charing Cross. We hope to have the pleasure of welcoming you back again soon! Kind regards, Eva Maria Guest Services Executive

10/10 Excellent

Man-Wah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, cosy and comfy, the best choice in London
Stayed 1 night in Apr 2024
Response from Eva on Apr 15, 2024
Dear Man-Wah, Thank you so much for taking the time to share your experience at the Clermont Charing Cross. I am delighted to see that you had a great experience with us. We hope to have the pleasure of welcoming you back again soon! Kind regards, Eva Maria Guest Services Executive

10/10 Excellent

Robert, Burlington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Clermont is connected to the tube station making it so easy to get anywhere. It was also a beautiful and comfortable place to relax after a day explring London. One of the finest places we've ever stayed. We enjoyed it completely.
Stayed 4 nights in Apr 2024
Response from Eva on Apr 9, 2024
Dear Robert,Thank you for sharing your experience at The Clermont Charing Cross Hotel.I am delighted to see that you had an amazing experience with us. It is always a pleasure knowing that our guests are satisfied with our services and facilities.We hope to have the pleasure of welcoming you back again soon!Best regards,Eva MariaGuest Services Executive

10/10 Excellent

Jeffrey M

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and comfortable hotel. Centralized location for sightseeing
Stayed 6 nights in Mar 2024
Response from Eva on Apr 9, 2024
Dear Jeffrey, Thank you for a lovely review. We hope to have the pleasure of welcoming you back again soon! Kind regards, Eva Maria Guest Services Executive

10/10 Excellent

Judith, Richmond

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and clean. Great food, great staff
Stayed 6 nights in Mar 2024
Response from Eva on Apr 9, 2024
Dear Judith, Thank you for a lovely review. We hope to have the pleasure of welcoming you back again soon! Kind regards, Eva Maria Guest Services Executive

10/10 Excellent

Bryan, Frederick

Traveled with family
Very professional, attentive and friendly staff. Very clean and well-managed hotel. Great location for access to Central London sites. Excellent continental breakfast. Very comfortable bed and clean bathroom.
Stayed 4 nights in Mar 2024
Response from Eva on Apr 9, 2024
Dear Bryan,Thank you for sharing your experience at The Clermont Charing Cross Hotel.I am delighted to see that you had an amazing experience with us. It is always a pleasure knowing that our guests are satisfied with our services and facilities.We hope to have the pleasure of welcoming you back again soon!Best regards,Eva MariaGuest Services Executive

8/10 Good

Sergio, Plano

Liked: Cleanliness
Stayed 4 nights in Apr 2024
Response from Eva on Apr 9, 2024
Dear Sergio, Thank you for a lovely review. We hope to have the pleasure of welcoming you back again soon! Kind regards, Eva Maria Guest Services Executive

10/10 Excellent

Jose

Traveled with family and small children
Liked: Cleanliness, amenities
Wow this this hotel exceeded our expectations! All the staff was so helpful. Our room was perfect. The location was very central. We will definitely return.
Stayed 3 nights in Mar 2024
Response from Eva on Apr 9, 2024
Dear Jose,Thank you for sharing your experience at The Clermont Charing Cross Hotel.I am delighted to see that you had an amazing experience with us. It is always a pleasure knowing that our guests are satisfied with our services and facilities.We hope to have the pleasure of welcoming you back again soon!Best regards,Eva MariaGuest Services Executive

10/10 Excellent

Paolo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic hotel in a perfect location
Stayed 4 nights in Mar 2024
Response from Eva on Apr 2, 2024
Dear Paolo, Thank you so much for taking the time to share your experience at the Clermont Charing Cross. I am delighted to see that you had a great experience with us. We hope to have the pleasure of welcoming you back again soon! Kind regards, Eva Maria Guest Services Executive

8/10 Good

Kirstin

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Asked for early check in in advance and upon arrival . Staff dragged their feet. Had to get manager involved to get a one hour early check in. arrived in London at 7 am Did not get a room until 2 pm
Stayed 3 nights in Mar 2024
Response from Eva on Apr 1, 2024
Dear Kristin , Thank you for taking the time to share your experience with us. While it was a pleasure to have you staying with us, please accept my apologies for any inconvenience at your arrival. Unfortunately we can never guarantee an early check in due to the level of occupancy in our hotel. We are looking forward to welcoming you back to our hotel! Kind regards, Eva Maria Guest Services Executive

10/10 Excellent

Kristianna, Escondido

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Eva on Mar 29, 2024
Dear Kristianna, Thank you so much for taking the time to share your experience at the Clermont Charing Cross. We hope to have the pleasure of welcoming you back again soon! Kind regards, Eva Maria Guest Services Executive

10/10 Excellent

Gilda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, friendly and helpful staff. Walking distance to major attractions and activities. Next to the subway and cab services. Excellent service!
Stayed 5 nights in Mar 2024
Response from Eva on Mar 29, 2024
Dear Gilda, Thank you so much for taking the time to share your experience at the Clermont Charing Cross. I am delighted to see that you had a great experience with us. We hope to have the pleasure of welcoming you back again soon! Kind regards, Eva Maria Guest Services Executive

10/10 Excellent

Alejandro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mi family loved it, we’ll be back for sure.
Stayed 4 nights in Mar 2024
Response from Eva on Mar 29, 2024
Dear Alejandro, Thank you so much for taking the time to share your experience at the Clermont Charing Cross. We hope to have the pleasure of welcoming you back again soon! Kind regards, Eva Maria Guest Services Executive

10/10 Excellent

Sharon

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely interior, good size room, surprisingly quiet and a very convenient location. Staff helpful and the evening meal was nice. Would book again.
Stayed 1 night in Mar 2024
Response from Eva on Mar 29, 2024
Dear Sharon, Thank you so much for taking the time to share your experience at the Clermont Charing Cross. I am delighted to see that you had a great experience with us. We hope to have the pleasure of welcoming you back again soon! Kind regards, Eva Maria Guest Services Executive