Basic Triple Room | Desk, soundproofing, free WiFi, bed sheets
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Reviews of Airport Garden Rooms

3 out of 5
Airport Garden Rooms
9 The Gardens, Feltham, England

Reviews

6.2
Rating 10 - Excellent. 7 out of 41 reviews" "
Rating 8 - Good. 14 out of 41 reviews" "
Rating 6 - Okay. 5 out of 41 reviews" "
Rating 4 - Poor. 6 out of 41 reviews" "
Rating 2 - Terrible. 9 out of 41 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Gerald

Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024

2/10 Terrible

Joshua

Business traveler
Poor service and basic but cheap
This is listed as “entire property to yourself” but it’s several bedrooms in a house. Other facilities bathroom, kitchen etc are shared which it also says so inconsistent description Key lock system was broken and had to wait in the cold for someone to driver over and bash the key off the wall with a hammer. This is not the type of property experience I wish to experience again. Property tried to refuse a refund when hotels.com contacted them directly. one of the messiest hotel experiences ever in London
Stayed 2 nights in Nov 2023

8/10 Good

Nathan

Traveled with family
Liked: Cleanliness
The communication was terrific. The price was good. Very affordable. The beds and accommodation were as promised. The shared bathroom was okay, but of course private is always better. The entry was fine for us, but challenging for other guests. The transport before 5am required a taxi but after 5am it was easy to use the bus and tube. The staff were helpful with transport.
Stayed 1 night in Apr 2023

6/10 Okay

Verified traveler

Traveled with family
Stayed 1 night in Aug 2022

10/10 Excellent

Yuki, Plymouth

Stayed 1 night in Aug 2022

8/10 Good

Kevin

Stayed 1 night in Jun 2022

2/10 Terrible

Robin

Business traveler
Disliked: Cleanliness, room comfort
The worst room that I ever stay
The worst room that I ever stay, just 3 beds in room with nothing else, and no one answer my call and whatsapp
Stayed 1 night in Jun 2022
Response from Ana on Jul 14, 2022
Dear Robin Please note our helpline have times we are happy to help any time needed Best Regards Ana

8/10 Good

St John

Liked: Cleanliness
Disliked: Room comfort
Cheap option... But £25 to airpirt
Stayed 1 night in May 2022

6/10 Okay

Sharina

Traveled with family
Would not recommend
I would not recommend this place, unless you dont mind sharing. It should be noted in the ad, its a shared accommodation. We were only there overnight until our flight early the next morning. You can hear everything going on in the other rooms as well as next door. The shower did not work and was very grimey, no bath mat so floor was soaked which is a hazard. Hardly any toilet paper for it being a shared bathroom.We had two outlets in the room but only one worked so wasnt ideal for charging more than one phone at a time. Did not use any of the other facilities so can not comment on them.
Stayed 1 night in Apr 2022
Response from ac on Apr 20, 2022
Thanks for your feed back

2/10 Terrible

Paul

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
It’s a dump and shouldn’t even be listed as habitable.
Stayed 3 nights in Feb 2022
Response from ac on Apr 20, 2022
Dear Paul We are sorry yo see this review as we did not help you with a late check-out Paul Best regards Ana

10/10 Excellent

Olivia

Liked: Cleanliness, room comfort
Great communication and comfortable stay!
Stayed 2 nights in Feb 2022

10/10 Excellent

Theresa

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good price for 3 people sharing a room - given there was a sitting/dining room and kitchen. Part of the floor in the downstairs bathroom is torn up.
Stayed 1 night in Dec 2021

8/10 Good

OWEN

Liked: Cleanliness, room comfort
Not my cup of tea
For me it wasn't a pleasant experience considering there is no TV. I found it rather stressful accessing the key and entry into the property. Travelling does stress me anyway and the added pain of Covid tests didn't help my mood.
Stayed 1 night in Nov 2021
Response from ana on Dec 28, 2021
Dear Owen, we hoped that we helped with you stress

2/10 Terrible

Clementina

Traveled with family
Disliked: Cleanliness
I do not recommend this property
The bathroom shower leaks,
Stayed 1 night in Nov 2020
Response from Ana on Nov 12, 2020
Dear Cleminetina Thank you for review

2/10 Terrible

thierry

Disliked: Cleanliness, room comfort
Stayed 2 nights in Jun 2020
Response from ana on Jun 20, 2020
Dear Thierry, We believe is unfair to give a review if you could not arrive. Best Regards Ana

4/10 Poor

Sam

Disliked: Cleanliness, room comfort
Dump
Not good
Stayed 4 nights in Apr 2020
Response from Ana on May 4, 2020
Dear Sam, Thank you for staying with us, we are sorry to know you did not have a pleasant stay even after all your special request have been done. The use of fowl language is bit inappropriate. Best Regards Ana

8/10 Good

Verified traveler

Liked: Cleanliness
the garden rooms
It easy to get to with information provide. Facilities were fine. My only negative comment is there was no towel in my room so unable to get dry after shower, not what a traveller needs.
Stayed 1 night in Apr 2020
Response from Pablo on Apr 26, 2020
Dear Guest Thank you for your review.We apologias about the towel for your next please feel free to contact us to give a fresh towel. Best Regards Pablo

4/10 Poor

Duilio, Coral springs

Traveled with family
Property in bad shape , towels provided only 2 time at the beguining and the last day
Stayed 5 nights in Mar 2020
Response from Ana on Mar 26, 2020
Dear Dulio We are sorry to know that you did not enjoy your experience. Next time please give us call when you need extra towels. Best Regards Ana

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good place to stay.
Just a few miles from the airport in a very quiet neighborhood, clean easy check in, very pleasant stay.
Stayed 1 night in Oct 2019
Response from C&P on Oct 31, 2019
Thank you for your review

10/10 Excellent

Jill, Houston, TX

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I put ok on amenities & eco-friendliness because they did not apply to my stay. It was a nice overnight stay.
Stayed 1 night in Oct 2019
Response from C&P on Oct 31, 2019
Thank you for your review

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Small mini rooms, but very clean. Good for one night no more. Shared bathroom is a nightmare.
Stayed 2 nights in Oct 2019
Response from Ana on Oct 13, 2019
Dear Guest We are sorry that another guest was not considerate in the use of the shared bathroom. Best Regards Ana

2/10 Terrible

Denice

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Flophouse
This was not a hotel, it was a hostel with a shared bathroom. The place smelled strongly of Indian food. We stayed about 10 minutes and relocated to a nearby Holiday Inn Express.
Stayed 1 night in Jun 2019
Response from ANA on Aug 1, 2019
Dear Denice We are very sorry you had a bad experience if you had any concern at the moment you should reach out to a manager. We are very sorry we could not give you the extras you requested for free as it had value and you did not want to pay for them. We hope to host you the next time, please let us know if something is wrong in the moment.

4/10 Poor

Gale

Disliked: Staff & service, property conditions & facilities, room comfort
Basic in the extreme...no amenities at all...somewhat shabby
Stayed 1 night in Jul 2019
Response from Ana on Aug 1, 2019
Dear Gale Thank you for your review if possible please send us an email to our manager so we can improve these basic points. Best Regard Ana

8/10 Good

Red, Penang, Malaysia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After a £20 Uber ride (it is close but not walkable), we arrived. Since they don’t have a front desk, make sure you have your email with the instructions to get in the house and your room ready to go. My only complaint is that between the poor excuse of a shower wall, the lack of a bath may (which would have been wet anyways), and the water on the floor, the bathroom is a slipping hazard. I was a little worried about my dad getting in an out. Everything else was lovely though! We took a walk through the neighborhood and enjoyed the residential sights. Everything was clean, and I thought the bed was cloud-like.
Stayed 1 night in Jul 2019
Response from Ana on Aug 1, 2019
Dear Red Thank you for your review Best Regards Ana

4/10 Poor

Carmen, San Antonio

Traveled with group
Disliked: Cleanliness
Frankly it was not that close to the airport. I was a female alone and did not feel safe. I arrived around 4pm. My flight was at 6:30 am the next day and wasn’t sure I would be able to get transportation to the airport due to the location. I call an urber at 10pm and slept at the airport due to how unsafe and uncomfortable I felt in that neighborhood and with the room. I would not stay there or recommend it.
Stayed 1 night in Jun 2019
Response from Amanda on Jun 17, 2019
Dear Carmen, we are sorry to hear you felt unsafe. We always have female travellers that taking out the cabin crew that always chooses are accommodation maybe for a next stay please give contact us to reassure you. Please note Heathrow its the biggest airport in Europe and it have multiple terminals and all will depend on what terminal you are taking a flight from. Best Regards Amanda

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I particularly found the security features reassuring especially as I was travelling with my daughter who has an intellectual disability. Wished there had been a toaster!
Stayed 4 nights in Mar 2019
Response from Pablo on May 2, 2019
Thank you for your review

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location . Easy to reach Heathrow. Residential area.
Stayed 1 night in Mar 2019
Response from Amanda on Apr 2, 2019
Dear Guest, Thank you for review, hope to see you soon.

2/10 Terrible

Marios

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible. Had to leave.
The place was a shared house, with a shared bathroom, not what was advertised. It was creepy and we found some weird clothes in the wardrobe. We left immediately and booked elsewhere on the same evening. Also, the passport scan in the entrance didn't work.
Stayed 1 night in Nov 2018
Response from pablo on Jan 24, 2019
Dear guest, We were always on hand, you never reached out for us. Every single day the full property is fully inspected. We are very sad to hear you did not understand is technological help for guest that we mostly presided for its simplicity.

10/10 Excellent

DIANA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Tom C&P Area Manger on Oct 22, 2018
Thank you for your review.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
There was no light on outside or inside the property upon arrival at 8pm. We couldn't see the house numbers and had to exit the vehicle to come up to the house to see the numbers. Then as I was checking in there was no light and had t9 use the light from my phone. Very steep and narrow stairs caused me to fall multiple times on my way up in the dark. When I got to my room there was one small towel and was very basic accommodation, although I must say it was clean.
Stayed 1 night in Sep 2018
Response from Tom C & P area manager on Oct 25, 2018
Thank you for your feedback we will take this into consideration

10/10 Excellent

Mel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Excellent value for money, basic but adequate for a single night Very friendly and helpful hosts
Stayed 1 night in Jun 2018
Response from C & P on Aug 23, 2018
Thank you for your feed bake we hope to see you again.

8/10 Good

Suzu, Tokyo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ルームの清掃があると思っていたが、1週間滞在して1度もなかった。 タオルなどは自分で洗濯するスタイル。 調理道具、調味料、プレートなどは一式揃っている。 壁が薄いので、廊下の会話が聞こえる。 日本のドライヤーを使用して、家全体のソケットをショートさせたが、メールで報告するとその日のうちに対応してくれた。 床はあまり広くなく、キャリーケースを広げると床の半分は埋まる。畳3畳半くらいの部屋。 シャワーの湯が朝出ないことがある(イギリスのスタイルなのか)
Stayed 8 nights in Dec 2019
Response from ana on Feb 4, 2020
Thank you for your comment

4/10 Poor

Verified traveler

Traveled with group
Disliked: Amenities
Sehr kleines Waschbecken und keine Dusche vorhanden !!!
Stayed 3 nights in Oct 2019
Response from ana on Nov 19, 2019
Dear Guest Thank you for your review the shower is on the upstirs bathroom you just need to fallow the sings in the property or call us and our staff would be very happy to help

6/10 Okay

TAKASHI

Disliked: Staff & service
Stayed 1 night in Oct 2019
Response from Ana on Oct 13, 2019
Dear Takashi Thank you for your review . Best Regards Ana

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nous avons passé 4 nuits dans cette petite maison , avec 4 chambres accueillant plusieurs lits. Elle dispose d’une salle de bain, toilette et cuisine commune. Nous étions deux adultes et un enfant et nous avons beaucoup apprécié notre séjour au calme et bien desservi par les bus et métro. On vous recommande cette maison.
Stayed 4 nights in Aug 2019
Response from Ana on Sep 9, 2019
Dear Guest Thank you for your review and staying with us. Best Regards C&P

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Das Zimmer ist sauber und einfach ausgestattet. Die Betten sind bequem. Allerdings wurde das Wasser nach 3 Minuten kalt
Stayed 1 night in Jul 2019
Response from Ana on Sep 9, 2019
Dear Guest Thank you for your review and staying with us. Best Regards C&P

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schnell vom Flughafen Heathrow erreichbar, weniger als 20min mit dem Nahverkehr
Stayed 1 night in Mar 2019
Response from Pablo on Apr 2, 2019
Dear Guest, Thank you for review, hope to see you soon.

8/10 Good

Pavel

Liked: Cleanliness, staff & service, property conditions & facilities
jak jednoduché
Skutečně 15-20 min od stanice metra a místa, kde zastavují free busy na terminály, Uber taky bez problémů. Mailem jsme obdrželi kód k vstupnímu zámku, recepce není potřeba, jen pří večerním příjezdu myslet na nějaké světlo
Stayed 1 night in Feb 2019
Response from Pablo on Mar 11, 2019
Dear Jak Thank you for review, we look forward to see you in your next trips. Regard Pablo Customer Care C&P

2/10 Terrible

Michel

Disliked: Cleanliness, property conditions & facilities, room comfort
Dårlige værlerser !
Virkelig dårlige senge, de er gamle og slitte lige som resten af værlerserne, ingen varme på værelserne, selvom det var februar. Døren bandt og låse var ikke til at låse op. Bruge 3 minutter på at komme ud af den.
Stayed 1 night in Feb 2019
Response from Pablo on Feb 12, 2019
Dear guest, We are sorry to hear you had trouble for your next trip. please call us to our customer service line. We are happy to inform you that all rooms have been refunded recently most possibly you came in before this happened. Regards Pablo

8/10 Good

Verified traveler

Helt ok
Veldig Ok sted.
Stayed 1 night in Sep 2018
Response from Tom C&P Area Manger on Oct 22, 2018
Thank you for review.