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Reviews of Staycity Aparthotels, Liverpool, Waterfront

3.5 out of 5
Staycity Aparthotels, Liverpool, Waterfront
25 Drury Lane, Corn Exchange, Liverpool, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 715 out of 1199 reviews" "
Rating 8 - Good. 369 out of 1199 reviews" "
Rating 6 - Okay. 71 out of 1199 reviews" "
Rating 4 - Poor. 23 out of 1199 reviews" "
Rating 2 - Terrible. 21 out of 1199 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Celia

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location to walk around.
Stayed 2 nights in May 2024

8/10 Good

Sean

Liked: Cleanliness, property conditions & facilities
Was a great stay. Rooms are fantastic except the bathroom door won’t stay open. It’s a very heavy thick door and auto closes . Very annoying you can’t keep it open. I’d suggest the hotel has door wedges in the room guests can use to prop open as going in and out gets annoying not to mention the noise it causes every time it slams shut. ( noise for other guests ) Also all the hotel halls have motion sensors to turn the lights on as you enter. You end up entering very dark hallways before each section lights up. A bit unnerving to enter a totally dark hall before the lights come on. I’d hope they could fix that. Otherwise great stay and helpful staff.
Stayed 2 nights in May 2024

4/10 Poor

kenton

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Very basic, only value I could see was the location of the apartments. Room very small with dirty walls. Shower was spraying water on the light above. I would not stop here again.
Stayed 1 night in May 2024

10/10 Excellent

Russ

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, lovely couple of perks in the room with Nespresso etc.
Stayed 1 night in Apr 2024
Response from Staycity Liverpool Waterfront Reception on May 5, 2024
Hello Russ,Thank you for sharing your 5/5 Staycity experience with us. We are delighted to hear that our team were friendly throughout your stay. We hope to see you again on your next visit to Liverpool

10/10 Excellent

Rob

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
All was as expected
Stayed 2 nights in Apr 2024
Response from Staycity Liverpool Waterfront Reception on May 5, 2024
Hello Rob,Thank you for your 5/5 review!We hope to welcome you back again soon.Kind regards,Staycity Liverpool Waterfront Reception

2/10 Terrible

Jane, Altadena

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Upon Checkin, the manager on duty was rude and would not listen. We had inquired with Expedia about a room upgrade but had not committed to one. The manager insisted that we had and would not check us in unless we paid an upgrade charge. He would not listen and was very difficult. As we were getting on elevator, we heard him laughing about the interaction with other employees. Later in evening, he stopped us as we were returning from dinner and told us that any guest that came to our room would have to leave by 9:00 pm.
Stayed 4 nights in Apr 2024

8/10 Good

Duncan

Stayed 2 nights in Apr 2024

10/10 Excellent

Hywel

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Booked last minute room clean great amenities in and around the hotel
Stayed 1 night in Apr 2024
Response from Staycity Liverpool Waterfront Reception on May 5, 2024
Hello Hywel,Thank you for sharing your 5/5 experience with us.We are pleased to hear that we were able to book you in last minute and hope to see you again soon.Kind regards,Reception

10/10 Excellent

Frank

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Tatiana

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff are second to none. Loads of appreciation especially to Jack who made us feel so welcome and looked after.
Stayed 5 nights in Apr 2024
Response from Staycity Liverpool Waterfront Reception on May 4, 2024
Hello Tatiana,Thank you for your 5/5 review of your recent Staycity experience!We are delighted to hear how welcoming our team were and hope to see you again soon.Kind regards,Staycity Liverpool Waterfront Reception

8/10 Good

Fauzia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
clean and spacious however I did not receive any VIP amenities that I was due and staff was not particularly helpful
Stayed 1 night in Apr 2024
Response from Staycity Liverpool Waterfront Reception on May 4, 2024
Hello Fauzia,Thank you for your 4/5 review.We apologise that we did not offer VIP amenities these room upgrades are subject to availability and unfortunately cannot always be guaranteed.We do hope to have the opportunity to welcome you back in the future.Kind regards,Staycity Liverpool Waterfront Reception

8/10 Good

Raj

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property is in a good location and clean with adequate facilities. Did not like the bathroom layout and the cupboard space.
Stayed 1 night in Apr 2024
Response from Staycity Liverpool Waterfront Reception on May 4, 2024
Hello Raj,Thank you for sharing your experience with us. We are pleased to hear that you enjoyed your stay overall.We hope to welcome you back again soon.Kind regards,Staycity Liverpool Waterfront Reception

8/10 Good

Kate

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The check in process was super easy! The room was clean and had everything you would need, only missing cutlery. Bed was comfy - pillows could be better but definitely did the job
Stayed 1 night in Apr 2024
Response from Staycity Liverpool Waterfront Reception on May 4, 2024
Hello Kate,Thank you for sharing your experience with us, we are pleased to hear that you enjoyed your stay and found our check in process super easy too!We do provide cutlery in our rooms, you will find this neatly stored within the kitchen sink cupboard on your next visit. Please do be sure to tell us if you need any help at all, our team are on hand 24/7 for any questions or queries.We hope to see you again soon.Kind regards,Reception

10/10 Excellent

Hayley

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Staycity Liverpool Waterfront Reception on May 4, 2024
Dear Hayley,Thank you for your 5/5 rating for your recent visit to Staycity Liverpool Waterfront!We do hope to welcome you back soon.Kind regards,Reception

4/10 Poor

Lucy

Business traveler
Liked: Cleanliness, property conditions & facilities
Property didn’t have my booking on arrival and didn’t have the room type booked available. I was put in an accessibility room downstairs which was next to the staff room ,who slammed doors throughout the night. Not ideal on a business trip and disappointed that any disabled guests would receive that treatment
Stayed 1 night in Apr 2024

10/10 Excellent

Joanne

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location . Staff were fantastic
Stayed 2 nights in Mar 2024
Response from Staycity Reception Team on Apr 5, 2024
Hi Joanne,Thank you for the 5/5 review. We are happy to hear the staff was fantastic during your stay. This is our aim for all our guest. We hope to see you visit again soon.Kind Regards,

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location, friendly staff, room was spotless and well equpped.
Stayed 1 night in Mar 2024
Response from Staycity Reception Team on Apr 5, 2024
Hi Mark,Thank you for leaving a 5/5 review. We hope to see you visit us again soon in the future. Kind Regards,

10/10 Excellent

Morgan

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
No complaints, great place to stay! Amazing customer service.
Stayed 2 nights in Mar 2024
Response from Staycity Reception Team on Apr 5, 2024
Hi Morgan, Thank you for the 5/5 review. We are happy to hear you had a great stay. We hope to see you visit again soon. Kind Regards,

10/10 Excellent

Jugdip

Stayed 1 night in Mar 2024
Response from Staycity Reception Team on Apr 5, 2024
Hi,Thank you for the 5/5 review. We hope you enjoyed your stay and hope to see you visit again soon. Kind Regards,

10/10 Excellent

Leah

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The rooms were spacious and very clean. The staff was extremely friendly and eager to answer any questions and help with directions. Within walking distance to shopping, restaurants and Albert Dock.
Stayed 2 nights in Mar 2024
Response from Staycity Liverpool Waterfront Reception on Mar 24, 2024
Hello Leah,Thank you for taking the time to share your Staycity experience with us!We are delighted to hear how great our team were throughout your stay and do look forward to your next visit.Kind regards,Reception

8/10 Good

Kerrylyn

I liked the area as it was walking distance to Merseyside. Albert Docks etc shopping and restaurants.
Stayed 10 nights in Feb 2024
Response from Staycity Liverpool Waterfront on Mar 24, 2024
Hello Kerrylyn.Thank you for sharing your experience with us, its is great to hear how convenient our location is for you.We hope to see you again soon.Kind regards,Reception

10/10 Excellent

Kevin

Liked: Cleanliness, amenities, property conditions & facilities
Brilliant
Stayed 1 night in Mar 2024
Response from Staycity Liverpool Waterfront Reception on Mar 24, 2024
Hello Kevin,Thank you for sharing your experience with us.We hope to welcome you back in the near future.Kind regards,Reception

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The suite we had was absolutely wonderful! Our top-floor room was beautiful, clean, and had a quiet environment. The staff was extremely friendly and helpful throughout our stay. We definitely recommend this place to other travelers and will be staying here again when we return to Liverpool. Cheers to the location as well! Everything was in a great walking distance!
Stayed 3 nights in Mar 2024
Response from Staycity Reception Team on Mar 8, 2024
Hi Jessica, Thank you for the 5 out of 5 review. We are happy to hear you will return to visit us here at Staycity Waterfront. We hope you had a safe journey home. Kind Regards,

10/10 Excellent

Kimberley

Stayed 1 night in Feb 2024
Response from Staycity Reception Team on Apr 5, 2024
Hi Kimberley,Thank you for the 5/5 review. We hope you enjoyed your stay and hope to see you in the future.Kind Regards,

6/10 Okay

Michael

Stayed 1 night in Feb 2024
Response from Staycity Reception Team on Apr 5, 2024
Hi Michael,Thank you for leaving a review. We hope you enjoyed your time here at Staycity Waterfront. We hope to see you visit again soon. Kind Regards,

10/10 Excellent

Stephanie

Traveled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2024
Response from Staycity Reception Team on Mar 8, 2024
Hi, Thank you for the 10/10 review. We hope you enjoyed your stay and had a safe journey home. We hope to see you again soon. Kind regards,

8/10 Good

Cathy

Traveled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2024
Response from Staycity Reception Team on Mar 8, 2024
Hi Cathy, Thank you for leaving feedback. We hope you enjoyed your stay and hope to see you again soon. Kind Regards,

8/10 Good

Aron

Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2024
Response from Staycity Reception Team on Feb 16, 2024
Hi Aron, Thank you for leaving feedback and for choosing to stay with us here at Staycity Waterfront. We hope to see you visit again soon. Kind Regards,

4/10 Poor

Noel

Traveled with family
Liked: Cleanliness, property conditions & facilities
No heating despite bringing to the attention of the duty staff and reception
Stayed 1 night in Feb 2024
Response from Staycity Reception Team on Feb 16, 2024
Hi, Sorry to hear you had issues during your stay. I will take this up with the staff. We hope this did not affect your stay and hope to see you visit again. Kind Regards,

8/10 Good

Paula

Liked: Cleanliness, room comfort
Great location and everything you need!
Great location. Clean. Very friendly staff. 24-hour bar on site (bonus) Would come back again.
Stayed 2 nights in Feb 2024
Response from Staycity Reception Team on Feb 16, 2024
Hi, Thank you for leaving a review, We are happy to hear you would visit again. We hope to see you soon. Kind Regards,

10/10 Excellent

Tom

Traveled with family
Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Staycity Reception Team on Feb 16, 2024
Hi Tom, Thank you for the 10/10 review. We are happy you enjoyed your stay and hope to see you visit again soon. Kind regards,

8/10 Good

Carol

Liked: Cleanliness, room comfort
Stayed 3 nights in Feb 2024
Response from Staycity Reception Team on Feb 16, 2024
Hi Carol,Thank you for leaving a review. We hope you enjoyed your time here at staycity Waterfront. We hope to see you visit again soon in the future, Kind Regards,

10/10 Excellent

Rex

Stayed 2 nights in Feb 2024
Response from Staycity Reception Team on Feb 16, 2024
Hi Rex, Thank you for leaving a 10/10 review. We hope to see you visit again soon. Kind regards,

8/10 Good

Christine

Traveled with group, Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2024
Response from Staycity Reception Team on Feb 16, 2024
Hi Christine, Thank you for leaving some feedback. We are happy you choose Staycity Waterfront for your visit. We hope to see you visit again in the future. Kind Regards,

10/10 Excellent

Declan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were great, very clean, and very nice staff.
Stayed 1 night in Feb 2024
Response from Waterfront Staycity on Feb 16, 2024
Thank you Declan for leaving us some feedback! We really appreiciate you taking some time from your day to do this for us! We hope to see you staying with us again in the future. Kind regards

10/10 Excellent

Matthew

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Staycity Waterfront. on Feb 9, 2024
Thank you Matthew for leaving us a review! We hope to see you staying with us again soon. Kind regards

10/10 Excellent

Charlie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Myself and my partner came here to celebrate our anniversary, instantly as soon as we arrived Alex ( I think this was her name she was a lovely young lady) she instantly remembered us and made us feel right at home, we love how bright and spacious the rooms are there’s air con and access to open the windows which I loved as we aren’t a fan of it being hot and muggy we will be coming back shortly thank you again stay city staff x
Response from Staycity Liverpool Waterfront Reception on Feb 3, 2024
Hello Charlie,Thank you for taking the time to share your experience with us. We are delighted to hear that you felt right at home upon your return! We look forward to your next visit with us.Kind regards,Reception

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Weekend trip
Clean, comfortable and very convenient where it was situated. Easy parking within the hotel grounds. Would definitely return
Stayed 2 nights in Jan 2024
Response from Staycity Liverpool Waterfront Reception on Feb 3, 2024
Thank you for sharing you 10/10 Staycity experience with us. We are pleased how comfortable you were throughout your stay and hope to see you again in the near future.Kind regards,Reception

10/10 Excellent

Karen

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Staycity Liverpool Waterfront Reception on Feb 3, 2024
Hello karen,Thank you for sharing your 5/5 Staycity experience with us. We hope to welcome you back in the near future.Kind regards,Reception

10/10 Excellent

Alix

Traveled with group
Liked: Cleanliness, room comfort
BRILLIANT STAY
amazing, love every minute will 100% be coming back.
Stayed 1 night in Jan 2024
Response from Staycity Liverpool Waterfront Reception on Feb 3, 2024
Hello Alix,We are delighted to hear that you loved every minute of your stay with us and look forward to your return.Kind regards,Reception

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
Stayed 3 nights in Jan 2024
Response from Staycity Liverpool Waterfront Reception on Feb 3, 2024
Thank you for taking the time to share your 10/10 Staycity experience with us! We hope to welcome you back again soon.Kind regards,Reception

10/10 Excellent

Becky

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Waterfront Staycity on Jan 24, 2024
Thank you Becky for leaving us a wonderful score of 5/5 from your stay! We hope to see you again soon.

10/10 Excellent

DONNA

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024
Response from Waterfront Staycity on Jan 24, 2024
Thank you Donna for leaving us a lovely 10/10 score! We hope to see you staying again. Kind regards

10/10 Excellent

Amiee

Liked: Cleanliness, room comfort
Highly recommend
Enjoyed our stay, toom was nice and clean, good facilities in the room. Check in/check out was a smooth process. Staff were friendly and helpful. Highly recommend staycity.
Stayed 1 night in Jan 2024
Response from Waterfront Staycity on Jan 24, 2024
Thank you Aimee for your lovely comments regarding your stay and thank you for your 10/10 score! We hope to see you staying with us again in the future.

8/10 Good

Liv

Stayed 2 nights in Jan 2024
Response from Staycity Liverpool Waterfront Reception on Feb 3, 2024
Hello Liv,Thank you for sharing your experience with us.We hope to welcome you back soon.Kind regards,Reception

10/10 Excellent

matt

Traveled with family
Liked: Cleanliness, room comfort
Really nice clean place, excellent staff and great location. Overall great value.
Stayed 1 night in Jan 2024
Response from Staycity Liverpool Waterfront. on Jan 11, 2024
Thank you Matt for your 10/10 score and your lovely comments regarding your stay! We are so glad to hear you enjoyed it and we hope to see you again soon. Kind regards

10/10 Excellent

Aidan

Stayed 1 night in Jan 2024
Response from Staycity Liverpool Waterfront Reception on Feb 3, 2024
Hello Aidan,Thank you for sharing your 5/5 review with us!We look forward to your next stay at Liverpool Waterfront.Kind regards,Reception

10/10 Excellent

Helen

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Staycity Waterfront on Jan 11, 2024
Thankyou Helen for leaving us a 10/10 score on your stay we hope to see you staying with us again in the future.

8/10 Good

Ella

Liked: Room comfort
Decent
Decent
Stayed 1 night in Jan 2024
Response from Staycity Liverpool Waterfront. on Jan 11, 2024
Thank you ella for your review! We hope to see you staying again soon. Kind regards

10/10 Excellent

Sarah

Stayed 1 night in Dec 2023
Response from Staycity Liverpool Waterfront. on Jan 4, 2024
Thank you Sarah for your lovely 10/10 score we really appreciate this and we hope to see you staying with us again in the future. Kind regards