2/10 (非常に不満)
Naqsheeba、Surrey
ペット同伴の旅行, グループ旅行
2025 年 6 月 26 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
I do not typically write reviews; however, I felt it was necessary to share my experience at Lillooet Hotel Victoria. While the staff were polite and welcoming, the overall stay was quite disappointing.
The room was not properly cleaned and lacked several basic amenities. There were no paper towels, tissues, dish soap, sponge, or frying pan available items that are typically expected in a self-contained unit. The coffee machine was not functional, and there was no lighting above the sink, which made it difficult to use the area effectively.
Room service was not provided unless specifically requested, and even then, it took multiple follow-ups to receive any assistance. Upon checking out on June 15th, after a two-night stay, the owner, Ashish acknowledged my concerns and assured me that he would address the matter and consider an adjustment to the cost of my stay. Regrettably, I am yet to receive any follow-up or resolution.
This lack of accountability and follow-through reflects poorly on the hotel’s commitment to guest satisfaction and suggests that profit is prioritized over providing a comfortable and quality experience.
Naqsheeba
2025 年 6 月に 2 泊滞在