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"It was a serviceable place to stay. We booked a en-suite double, which had a very unique layout in Room 8, with the shower/sink area being an open area. Bed was extremely comfortable as a plus point. They didn't initially give us towels for the room at check in, so had to go back up get them. Walls are quite thin as we could hear people clearing talking, and later, loudly snoring in one of the dorm rooms next door. The room had basic amenities for the price. It was fine for a one night stop over for work. The reception/lounge area is quite nice and had a great aesthetic using the original brick work, so the presentation in the entrance isn't lacking."

"Only issue was no fridge in the room. Given it was a family room this meant we couldn’t store our kids milk. "

"Breakfast was phenomenal. It was strange that there was only one robe in the double bedroom and I wish coffee and biscuits were replenished in the room every day. Otherwise, I have nothing negative to say. This was my third stay in this hotel and I love it there every time. "

"Hotel is in desperate need of updating. Rooms and bathrooms are in poor condition. Hallways have visible marks and dents in the walls and carpets. Food is poor in Zest, breakfast is mediocre. "

"I stayed here for one night as was attending a concert at BP pulse which is walking distance. Staff was friendly, really liked the lounge area, breakfast had a good variety. Rooms were good enough, perhaps could have been a little bit longer (I am 6 foot 3!) but overall, an excellent stay with no complaints. Good value for money, and would definitely recommend this hotel if anyone had to go somewhere near by i.e. Birmingham Airport, BP pulse or NEC "

"Room could do with openable windows."

"Central place .rooms are extra small specially if you are bit overweight you have to think about staying in this hotel , didn’t took breakfast so not sure , "

"Busy hotel, noise travels through corridor. We had trouble sleeping."

"I refused to take my shoes off in the room, it was very basic, and it was awful. "