2/10 (非常に不満)
宿泊されたお客様
家族旅行
2025 年 7 月 16 日
良かった点 : 客室の快適度
Extremely Disappointing Stay – Not What We Paid Fo
My wife and I booked our stay through Hotels.com and chose a room at MMV specifically for the advertised mountain views. After a 6-hour drive, we arrived expecting a relaxing and scenic getaway—but were incredibly disappointed. Instead of the mountain view we paid for, we were given what was clearly the worst view in the entire building, facing a wall or some kind of service area. It completely ruined the atmosphere we were hoping for.
To make matters worse, the elevators were broken during our stay, and no one from management seemed to care. There was no offer to move us, no apology, and no attempt at compensation. We felt completely ignored.
For a brand that markets itself on comfort and quality, this was a huge letdown. We would caution others to double-check what you’re really getting before booking.
宿泊されたお客様
2025 年 7 月に 2 泊滞在