The hotel did not tell us in advance that they did not have the room category that we booked for till we arrived and was downgraded to a room which is small. We booked for a triple bed but the new room given to us was for an extra bed. Not a proper bed. The sheets was very sandy. The staff was super bad especially the manager who didn’t want to refund our 3 night stay and after we asked for full 3 nights of refund, she ask us to pack our stuff within 30 minutes to check out because they want to sell the room. We found out that other people also had the same experience to ask for a change of room as they weren’t given the room they booked for.
This is disappointing and horrible service. Never even said sorry to us for all the experience we had to go through. We will not stay at this property again!
The breakfast was horrible too (as a compensation of downgrading us)
Andria
2024 年 3 月に 3 泊滞在
6/10 (普通)
Emily
家族旅行, 小さなお子様連れの家族旅行
2024 年 2 月 18 日
良かった点 : 清潔度、スタッフとサービス
The staff here were amazing! The property itself was nice and maintained.
Location isn’t the best but still near shops and restaurants. Lots of shortcuts through back streets.
The deluxe queen is a very basic room, but if that’s all you need then it will suite you fine. No fridge in room, and a strong smell of moth balls.
Would probably stay again if I was back that way for a cheaper night accommodation.
Emily
2024 年 2 月に 1 泊滞在
6/10 (普通)
Kelly
家族旅行
2024 年 1 月 23 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Staff were lovely & property nice & very convenient to walk everywhere - but they never notified us before we got there the pool villas were being renovated & not available even though that’s what we booked
Kelly
2024 年 1 月に 8 泊滞在
4/10 (不満)
Gregory
2023 年 10 月 10 日
良かった点 : 清潔度、スタッフとサービス
気になった点 : 客室の快適度
Lacks basics for comfort.
The staff were pleasant and attentive when needed. Meals were good and always plenty of choices. Hotel is dated with cupboard doors not closing etc needs attention to detail. Hot water was a challenge, when requested. It would be available for the day then it would be off and another request made and so on. On checkin they had us in 2 single beds, although I had contacted them prior to ensure one bed was supplied. When they fixed it there were 2 singles pushed together and although packing was used the dip between them led to poor sleep on a couple of nights. Will NOT stay again, was not expecting resort quality but too many basics were wrong.
Gregory
2023 年 9 月に 6 泊滞在
8/10 (良い)
Richard
家族旅行
2023 年 6 月 27 日
良かった点 : 清潔度、スタッフとサービス
Good location to shopping, restaurants and beach
Richard
2023 年 6 月に 2 泊滞在
8/10 (良い)
Kayleen
カップルで旅行
2023 年 5 月 21 日
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
The upstairs rooms were lovely but our first night there was in a tiny downstairs room, tv wasn't working properly and no mini fridge. After requesting a change in the morning we were offered upgrade. Staff very helpful.