2/5 Poor
Alfredo Arnel, Hanover Park
Traveled with group, Traveled with family
Jun 2, 2022
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We had high hopes for our stay. Room looked great online as well as the property. Stayed memorial day weekend Fri-Mon. Checked in at 4pm took a shower immediately to prepare for our dinner that evening. After a 5 min shower I noticed water wasn’t draining and I stood in maybe 1-2in of water. No big deal as we requested housekeeping to take care of it when we scheduled a change in linens/towels for the next morning. We left the property the next morning to go to a pool party and housekeeping was supposed to do their thing at some point the next day. When we came back to the hotel that afternoon, nothing was cleaned, drain wasn’t cleared, and a pile of towels/linens were simply dropped off. We were quite disappointed and then tried leaving the Housekeeping button on for them to clean the next day again. Nothing/nobody’s came. In fact nobody came the whole weekend to clean the room. Very Disappointed! Spent over $4k reserving the room for 4 guests @ 55th floor 2BR suite. Pros: Concierge very warm and obliging and bell-hops/valets very accommodating. We took care of them but nobody took care of our room. Can’t say i’d stay here again unfortunately.
Stayed 3 nights in May 2022