Estimada Elena,Apreciamos enormemente el tiempo dedicado a opinar sobre su reciente experiencia en nuestro hotel, en Barceló siempre nos esforzamos en superar las expectativas de nuestros huéspedes. Su comentario ayudará a nuestro equipo a alcanzar ese objetivo.Nos complace enormemente saber que la limpieza de las habitaciones cumplió con sus expectativas y contribuyó a una experiencia positiva durante su visita. Lamentamos si algunos aspectos del hotel no estuvieron a la altura de lo que usted esperaba. Estamos continuamente trabajando en mejoras para asegurar la satisfacción de nuestros huéspedes.Apreciamos que haya calificado nuestro servicio altamente y esperamos tener la oportunidad de ofrecerle una estancia aún más placentera en su próxima visita.Gracias una vez más por elegirnos y por sus críticas constructivas, esperamos tener la oportunidad de servirle de nuevo en el futuro y poder tener la oportunidad de superar las expectativasDepartamento Guest Experience

Dear Ryan, Thank you very much for your kind feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back for another memorable experience.Best wishes,Departamento Guest Experience

Dear David,Thank you for taking the time to share your feedback.We are truly sorry to hear about the issues you've encountered with the cleanliness of our dining ware and the quality of service at our buffet restaurant. We take pride in maintaining high standards of cleanliness and guest satisfaction, and it is disappointing to learn that we fell short of these expectations during your stay. We're also concerned about your dining experience and the discomfort you and your wife have felt, and we want to assure you that guest health and safety are our top priorities. As for the room cleanliness, please know we typically receive high marks for our accommodations, and we regret that we did not meet those standards in your case. Our staff strives to provide a warm and welcoming atmosphere, and it's disheartening to hear that this was not reflected in your interactions with them.Your remarks on the pleasantness of your room are appreciated, and we are glad to hear that you found it to be fresh and enjoyable.We hope you will consider staying with us again in the future. Best regards,Departamento Guest Experience

Dear James,Thank you for your review.We regret to hear that our dining options did not meet your expectations and that you found the bar area and entertainment not to your liking. Our team strives to provide a variety of high-quality food choices and engaging activities, and we will continue to seek ways to enhance our guests' experiences. We're pleased to know that you found our rooms impeccably clean and the hotel well-maintained.Thank you for acknowledging the efforts of our housekeeping team and the condition of our facilities.We hope to see you again in the future. Kind regards,Departamento Guest Experience

Dear Owen, Thank you very much for your kind feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back for another memorable experience.Best wishes,Departamento Guest Experience

Dear Guest,Thank you for taking the time to review your stay.It's a great pleasure to receive your kind comments and we are delighted that you had a memorable experience with us. We appreciate your mention of the excellent service provided and that our high standards met with your approval. Our team is always prepared to go the extra mile to ensure the comfort of our guests.We look forward to welcoming you back on a future occasion.Best wishes,Departamento Guest Experience

Apreciado Bienvenido, Muchas gracias por el tiempo dedicado en compartir sus impresiones personales sobre su estancia en el Barceló Playa Blanca. Siempre estamos abiertos a recibir sus comentarios, ya que ello nos permite mejorar continuamente la experiencia que creamos para nuestros huéspedes.Lamentamos que la temperatura del aire acondicionado no haya sido de su agrado, siempre es un desafío equilibrar las preferencias de todos nuestros huéspedes, pero tomamos nota de su comentario para revisar nuestros estándares de confort.Nos complace saber que la limpieza de la habitación, el estado del hotel y el servicio proporcionado por nuestro equipo cumplieron con sus expectativas y que encontró confortable su estancia. Es nuestra mayor satisfacción asegurarnos de que nuestros huéspedes disfruten de una experiencia memorable.Una vez más le damos las gracias por compartir su experiencia con nosotros y esperamos poder servirle de nuevo muy pronto.Departamento Guest Experience

Dear Andrea,We appreciate that you took the time to share your experience with us.We are glad to hear that your stay was enjoyable and relaxing, and that you appreciated the great location of our resort. It's delightful to know that the cleanliness and condition of our hotel, along with our service and room comfort, met your expectations to a large extent. Our commitment to providing a tranquil environment for relaxation is something we take great pride in.We would like to extend our gratitude for recognizing the efforts of our staff and the overall ambiance of the hotel. Our goal is always to create memorable experiences, and we're thrilled we could contribute to yours.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Departamento Guest Experience

Dear Alister,Thank you for your review.We're sorry to hear that the buffet breakfast did not meet your expectations and seemed a bit chaotic at times. We strive to provide a wide selection of dining options and an enjoyable meal experience, so your feedback is very important to us.We are delighted to hear that you found our pool facilities to your liking, especially appreciating the heated option and towel service. It's also wonderful to know that our commitment to cleanliness and service has been recognized, and that you enjoyed the comfort of your room.We hope to see you again in the future. Kind regards,Departamento Guest Experience

Apreciado David,En primer lugar, nos gustaría darle las gracias por haber elegido nuestro hotel Barceló Playa Blanca y por informarnos de sus preocupaciones relativas al tiempo que pasó con nosotros, ya que ello nos da la oportunidad de observar las áreas que pueden tener un pequeño margen de mejora y por ello le estamos muy agradecidos.Nos complace saber que ha disfrutado de las instalaciones nuevas y que su experiencia ha sido, en general, satisfactoria. Aunque menciona que aún estamos en proceso de adaptación, nos alegra que reconozca la calidad y el servicio que ofrecemos.Agradecemos enormemente sus calificaciones perfectas en cuanto a la limpieza de la habitación, la condición del hotel y la atención recibida. Es un reflejo del compromiso que tenemos con la excelencia y la satisfacción de nuestros huéspedes.Una vez más le damos las gracias por compartir su experiencia con nosotros y esperamos poder servirle de nuevo muy pronto.Un saludo,Departamento Guest Experience

Dear ChristineWe appreciate that you took the time to share your experience with us.It's delightful to hear that you found our resort to be an excellent place to stay and appreciated the pristine condition of our rooms and the service provided. While we are always striving to offer the full spectrum of services, we are thrilled that you still had a fabulous time despite some services not being available. Your satisfaction with the cleanliness and condition of the hotel, as well as the level of service you received, is a wonderful compliment to our dedicated team.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Departamento Guest Experience

Dear Guest,Thank you for your review.We are truly sorry to hear about the challenges you faced with our dining options. We pride ourselves on catering to guests with diverse dietary preferences and are disappointed to learn that our vegetarian offerings did not meet your expectations. We will certainly review our buffet selections to ensure a variety of wholesome vegetarian dishes are available.We are glad to hear that our team's service met your standards and that the overall design and condition of our hotel contributed positively to your stay. Your feedback on room cleanliness and comfort has been noted and we will look into these matters to enhance our guest experience.We hope you will return for an improved experience in the future. Kind regards,Departamento Guest Experience

Gentile Massimiliano,Grazie per averci fatto conoscere la sua opinione.Ci dispiace apprendere dei problemi incontrati con le pulizie, ma ci rincuora sapere che la situazione è stata risolta prontamente. Siamo consapevoli che, essendo una struttura di recente apertura, ci siano aspetti da perfezionare e apprezziamo la sua comprensione e il riconoscimento dell'impegno del nostro personale.Siamo lieti che abbia apprezzato le nostre moderne camere confortevoli, il buffet vario e di qualità, e i nostri servizi di animazione. È gratificante sapere che la nostra piscina riscaldata sia stata di suo gradimento e che abbia trovato il nostro personale estremamente gentile e servizievole.Le porgiamo i nostri cordiali saluti.Departamento Guest Experience

Dear John, Thank you very much for your kind feedback.We are thrilled to hear that you appreciated the newness of our establishment and its fantastic location. It's also rewarding to know that the facilities met your expectations, echoing our commitment to providing top-notch amenities. Your recognition of the room cleanliness, hotel condition, service, and comfort is greatly appreciated, as these are areas we take great pride in to ensure our guests have a memorable stay.We look forward to welcoming you back for another memorable experience.Best wishes,Departamento Guest Experience