Lake San Marcos Vacations from ￥131,501

Room was really clean. Service was attentive if needed. The water pressure is crazy good in the shower. My room was a little small but I didn't need much so not a problem for me.

All was wonderful. Have to say that after making reservations two months in advance m, I was a bit disappointed in where we were placed. I should have said something when we check in but once I got over what I was expecting, the room location was okay but the room itself was over the top. We will go again but be a bit more vocal in our room placement. But this place comes with our strong recommendation to stay.

The staff was overall very friendly and helpful. The hotel was beautiful. The only issue was that we didn't realize the room was partial view so even though we originally had an upgrade to a view in our itinerary, the main viewers of a parking lot with a sad looking Christmas tree lot. You would have to go right up to the window to see the water and the ship. I thought that was a little misleading. Also, our room was not cleaned on the last day. We were gone all day and when we got back noone had come to clean or at the very least refresh the beds, give towels and restock coffee bar. It was off-putting. I will still give it for because the staff was still pleasant. We enjoyed Michael's company at the lobby bar as well two nights in a row. Very nice.

Our room was a limited view (literally facing a wall directly into another room) which we were not informed of upon booking or check in. It’s a large property and very busy during the holiday, to be expected. The staff at the Sun Deck and Story Bar were fantastic. At the pool and Eno it was extremely slow and difficult to place orders. I appreciated the effort with the coffee carts outside our room but after the first day the cart no longer had cups or milk for the rest of our stay. Small things that add up given the cost. It’s a beautiful property though and very special during the holidays.

The staff was very courteous. The room is large with a beautiful view of the golf course.