Dear Miho, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Dear Yoshiyuki, Thank you for taking the time to share your feedback. Thank you for staying with us and hope to see you back soon. Sincerely,

Thank you so much for staying with us! We hope to see you again!

Dear Norman,Thank you for providing your feedback. Maintaining a clean atmosphere within our guest rooms and common areas is always a key priority. On behalf of the entire team at the Sonesta Select Laguna Hills, I sincerely apologize for falling short of not only meeting your expectations. We do offer housekeeping on the 7th night, and we can always replenish anything in the room when we are made aware. I apologize the fire alaram went off during your stay it is there for your safety. The rooms are as detailed on the websites do not have microwaves but there is a microwave in the lobby for all guests to use.Once again thank you for your feedback and hope to see you back soon.Sincerely,

Dear Jason,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Dear Josephine,Thank you for your review of our hotel, please note the parking fee is listed on the website at the time of booking. Thank you for staying with us and hope to see you again very soon. Sincerely,

Dear Rebecca,Thank you for your great review of our hotel, we hope to see you again very soon. Sincerely,

Dear Leyla,Thank you for choosing to stay at the Sonesta Select Laguna Hills and providing your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations.As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place and that we exceed your expectation in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Laguna Hills. Sincerely,

Dear Whell Ghene,Thank you for your great review of our hotel, we hope to see you again very soon. Sincerely,

Thank you Jorge for taking the time to share your experience with us, We’re so sorry for the inconvenience of the staffing, AC and Broken window , wish you reported these issues to our team on property to make it right during your stay . we appreciate you give us a second chance to make things right.

Dear Ryan,Thank you for providing your feedback. Maintaining a clean atmosphere within our guest rooms and common areas is always a key priority. On behalf of the entire team at the Sonesta Select Laguna Hills, I sincerely apologize for falling short of not only meeting your expectations. Once again thank you for your feedback and hope to see you back soon.Sincerely,

Thank you Marcos for such a great review, Hope to see you again soon to always serve you .

Thank you Laura for such a great review, Hope to see you again soon

Thank you Rebecca for taking the time to share your experience with us, We’re so sorry for the inconvenience that happened during the stay ,and would appreciate another chance to earn your business.

Thank you Tricia for such a great review, Hope to see you again soon

Thank you John for such a great review, Hope to see you again soon.

Thank you Leslie for such a great review, Hope to see you again soon

Dear Maria,Thank you for your great review of our hotel, we hope to see you again very soon. Sincerely,

Dear Irene , Thank you for such a great survey , Hope to see you soon to serve you again .

Dear Kristine,Thank you for your great review of our hotel, we hope to see you again very soon. Sincerely,

Dear Debbie,Thank you for taking the time to share your feedback regarding your experience with Sonesta Select Laguna Hills Irvine Spectrum. Your comments are important to us, as they provide us an opportunity to better serve you. I deeply regret that we were not able to meet your expectations. We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.Sincerely,

Dear D'Mitri,Thank you for your great review of our hotel, we hope to see you again very soon. Sincerely,

Thank you Gloria for such a great review , Hope to see you soon .

Dear Xin,Thank you for your great review of our hotel, we hope to see you again very soon. Sincerely,

Dear Jan,Thank you for your detailed review of our hotel, we hope to see you again very soon. Sincerely,

Dear Vamshidhar,Thank you for your review of our hotel, we hope to see you again very soon. Sincerely,

Thank you for staying with us!

Thank you so much for staying with us!

Thank you Steven for such a great review , Hope to see you again soon .

Thank you Brian for such a great review , hope to see you again soon.

Dear Antonio,Thank you for your great review of our hotel, we hope to see you again very soon. Sincerely,

Dear Amir,Thank you for taking the time to share your feedback regarding your experience with Sonesta Select Laguna Hills Irvine Spectrum. Your comments are important to us, as they provide us an opportunity to better serve you. If you have any specific comment please don’t hesitate to e-mail me as we look forward to ensuring we can exceed your expectations in the future.Sincerely,

Thank you Ofelia for such a great review, Hope to see you again soon to always serve you .

Thank you Emma for such a great review , Hope to see you soon .

Thank you for taking the time to share your experience with us

Thank you Laura for such a great review, Hope to see you again soon to always serve you .

Thank you Laura for such a great Review. hope to see you again soon.

Thank you Naomi for such a great review , hope to see you again soon.

Thank you Robert for such a great survey , Hope to see you again to serve you gain.

Dear Lea , we’re so sorry for the inconvenience — that usually doesn’t happen. We apologize for the inconvenience, and would appreciate another chance to earn your business.

Thank you Anthony for such a great survey , Hope to see you again to serve you gain.

Thank you Jackie for such a great survey , Hope to see you again to serve you gain.

Dear Ken,Thank you for providing your feedback. Maintaining a clean atmosphere within our guest rooms and common areas is always a key priority. On behalf of the entire team at the Sonesta Select Laguna Hills, I sincerely apologize for falling short of not only meeting your expectations. We do offer housekeeping on the 7th night, and we can always replenish anything in the room when we are made aware. Once again thank you for your feedback and hope to see you back soon.Sincerely,

Dear Marcos,Thank you for your review of our hotel, we are glad that you enjoyed your stay. Please notethe parking fee is posted on the expedia website at the time of booking. Once again thank you for staying with us and hope to see you back soon.Sincerely,

Dear Keota,Thank you for staying with us and for providing your review. We have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place and that we exceed your expectation in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Laguna Hills. Sincerely,

Dear Mina,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Dear Roman,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Dear Pedram , Thank you for taking the time to share your experience during your stay with us, Cleaning policy is on the 6th night , but we do offer daily light touch up upon request , this should have been explained to you upon check in , and looks like our team failed to properly communicate and explain that to you. Please feel free to reach out to me or to management on property, but we would like to see you again to better serve you .

Dear Mary,Thank you for providing your feedback. Maintaining a clean atmosphere within our guest rooms and common areas is always a key priority. On behalf of the entire team at the Sonesta Select Laguna Hills, I sincerely apologize for falling short of not only meeting your expectations. We do offer housekeeping on the 7th night, and we can always replenish anything in the room when we are made aware or provide a light touch as per the information provided in our welcome letter. I apologize regardin the key issue those objects are sensitive and they need to be kept away from any magnet or phone.Once again thank you for your feedback and hope to see you back soon.Sincerely,