テラス / パティオ

ボルケーノ ロッジ ホテル & サーマル エクスペリエンスの口コミ

4 out of 5

口コミ

9.4

最高に素晴らしい

評価 10 - 1002 件の口コミ中 737 件が非常に良い" "
評価 8 - 1002 件の口コミ中 189 件が良い" "
評価 6 - 1002 件の口コミ中 42 件が普通" "
評価 4 - 1002 件の口コミ中 21 件が不満" "
評価 2 - 1002 件の口コミ中 13 件が非常に不満" "

9.4/10

清潔度

9.4/10

スタッフとサービス

9.2/10

設備とサービス

9.2/10

施設のコンディションと設備

9.4/10

環境への配慮

口コミ

10/10 (非常に良い)

Leslie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This was our 4th stay at this property and we still love it! The staff is just wonderful, the property is lovely and the location is good. Looking forward to coming back!
2024 年 5 月に 6 泊滞在

10/10 (非常に良い)

Mayrelis、Cutler Bay

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful place!
2024 年 5 月に 3 泊滞在

8/10 (良い)

Faris

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Property is in a great location. The facility is amazing. Family friendly.
2024 年 5 月に 5 泊滞在

10/10 (非常に良い)

Matthew

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Fun!
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Michelle

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Gorgeous location, would go back!
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Daniel

良かった点 : 施設のコンディションと設備
2024 年 5 月に 1 泊滞在

8/10 (良い)

Angela

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Mi experiencia ha sido muy buena. Disfrutando de las amenidades del hotel. Pudimos relajarnos en las aguas termales y usar la piscina.
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Robert

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place! Loved everything about it.
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

FERNANDO

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very clean property. Thermal pools are great.
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Marie、Kissimmee

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I was extremely impressed with this property. check in and stay was seamless and perfect. Staffs were extremely professional and friendly. The room was very clean with nice decor. Around the property, was clean and grounds very well kept. Hot spring and pool area were phenomenal. We dined in the restaurant and the food and bar drinks and menu options were awesome. They have multiple bars and they open late. I highly recommend the property and this was our 3rd visit to costa rica, we will definitely stay again. Thank you for a great experience!
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Anna

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful property, amazing volcano view, great food. Very friendly and accommodating staff. Excellent service. Highly recommend
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Kanwalpreet、Mississauga

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Highly recommend
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Nadya

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We enjoyed everything from our stay at this hotel (room, grounds, staff, dining options, etc).
2024 年 4 月に 3 泊滞在

10/10 (非常に良い)

Ricardo

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Service by the staff all over the hotel was excellent, super kind and very friendly. Food was great and the location is very nice. The rooms are spacious and clean and also the view from the volcano was amazing
2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

Ronnie

良かった点 : スタッフとサービス
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Debra

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great pool side dining and thermal springs with multiple pools to enjoy. Great value and location.
2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

Echo

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在

8/10 (良い)

JULIA

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great property, great service. Food was under-seasoned but otherwise very good. Room (junior suite) was fantastic with private thermal pool. The only big negative was a horrible mattress. It was like sleeping on cement floor. I have been in severe pain the whole vacation as a result. Front desk and housekeeping did not provide a solution saying the mattresses are brand new. No softer mattress or topper available. No attempt to fix the issue.
2024 年 4 月に 3 泊滞在

6/10 (普通)

Christie

良かった点 : スタッフとサービス、設備とサービス
The grounds of the property were beautiful! The rooms needed updating and felt dark and a bit grimey
2024 年 4 月に 4 泊滞在

8/10 (良い)

BRINDA

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Room is old style but all other thing good
2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

Henry、Orlando

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nothing to complaint about it. Overall nice! I will come back.
2024 年 4 月に 2 泊滞在
HACからの返信 (投稿日 : 2024 年 4 月 27 日)
Thank you very much for choosing us as your accommodation option, and very happy to read your comment. We hope you enjoyed your trip to Costa Rica. Pura Vida!!!

8/10 (良い)

Edward

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Internet was extremely slow and there was only one outlet in the room making it difficult to keep devices charged. Overall it’s a nice hotel with excellent grounds, wonderful staff, good food and a great happy hour.
2024 年 4 月に 3 泊滞在
HACからの返信 (投稿日 : 2024 年 4 月 27 日)
Thank you very much for choosing us as your accommodation option, and we hope you enjoyed your trip to Costa Rica. We will take your comments into account with our technical team. Pura Vida!!!

10/10 (非常に良い)

Robert

2024 年 4 月に 3 泊滞在

10/10 (非常に良い)

John

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Our family of 5 with 3 small children enjoyed our stay. Very welcoming, great hot springs, pool, and peaceful atmosphere. Very kind and helpful staff!
2024 年 4 月に 4 泊滞在
HACからの返信 (投稿日 : 2024 年 4 月 27 日)
Thank you very much for choosing us as your accommodation option, and we hope you enjoyed your trip to Costa Rica. Thank you also for your comments, we will take them into account. Pura Vida!!!

10/10 (非常に良い)

Osvaldo

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Second time here, I am not received my room upgrade
2024 年 4 月に 1 泊滞在
HACからの返信 (投稿日 : 2024 年 4 月 27 日)
Thank you very much for choosing us as your accommodation option, and we hope you enjoyed your trip to Costa Rica. Thank you also for your comments, we will take them into account. Please just remember that the upgrades depend on the availability of rooms. Pura Vida!!!

10/10 (非常に良い)

carine

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great property and location.
2024 年 4 月に 4 泊滞在
HACからの返信 (投稿日 : 2024 年 4 月 27 日)
Thank you very much for choosing us as your accommodation option, and we hope you enjoyed your trip to Costa Rica. Thank you also for your comments. Pura Vida!!!

10/10 (非常に良い)

Erika

2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

maria

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great value. However, be careful with your belongings. One of my beach dresses got stolen next to the swimming pool.
2024 年 4 月に 1 泊滞在
HACからの返信 (投稿日 : 2024 年 4 月 27 日)
Thank you very much for your comments! We will take them into account to improve. We hope you enjoyed Costa Rica. Pura Vida!!!

10/10 (非常に良い)

Prakash

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place. You can just spend time here itself. The Hot Spring are great
2024 年 2 月に 2 泊滞在
HACからの返信 (投稿日 : 2024 年 4 月 17 日)
Thank you very much Prakash for choosing us for your vacation! We hope you enjoyed Costa Rica. Pura Vida!

10/10 (非常に良い)

Melissa

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Relaxing spot
2023 年 9 月に 2 泊滞在
HACからの返信 (投稿日 : 2024 年 4 月 17 日)
Thank you very much for choosing us as your accommodation option, we hope you have enjoyed the area: Pura Vida!

10/10 (非常に良い)

Preeya

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
HACからの返信 (投稿日 : 2024 年 4 月 27 日)
Thank you very much for choosing us as your accommodation option, and we hope you enjoyed your trip to Costa Rica. Pura Vida!!!

10/10 (非常に良い)

Justin

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I stayed here with my family of 4 (two boys 7 & 11) in March 2024. The property is absolutely beautiful, the views of the volcano are surreal, and the staff and food was outstanding. We ate in town twice and it was good both times, but we were all wishing we had eaten at the resort instead. The pools were great and were at different temperature levels from very hot to refreshingly cool. The location is close to Hanging Bridges, Arenal hikes, La Fortuna waterfalls, and much more. I couldn't recommend more!
2024 年 3 月に 3 泊滞在
HACからの返信 (投稿日 : 2024 年 4 月 27 日)
Thank you very much Justin for staying with us! We hope you enjoyed Costa Rica!

10/10 (非常に良い)

Emily

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wish we would have stayed longer!
2024 年 3 月に 2 泊滞在
Volcano Lodge Hotel & Thermal Experienceからの返信 (投稿日 : 2024 年 3 月 28 日)
Dear Emily! Thank you for staying with us at Volcano Lodge Hotel & Thermal Experience. We are glad to know that you enjoyed your stay with us and genuinely appreciate the positive feedback. We hope on your next travel to La Fortuna you stay with us again. Best regards!

10/10 (非常に良い)

Duke

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very unique resort. The room that we rented had its own private hot spring. Its located in the back, so it was quiet and private. If you wanted to use the main hot spring, they are jetted and each area was a privare area. The resort was close to all the activities and restaurant and security was aleays walking around and sitting at front gate. It is very safe. Breakfast was very good also. Highly recomend.
2024 年 3 月に 2 泊滞在
Volcano Lodge Hotel & Thermal Experienceからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Duke, Thank you for staying with us at Volcano Lodge Hotel & Thermal Experience. We are glad to know that you enjoyed your stay with us and genuinely appreciate the positive feedback. We hope on your next travel to La Fortuna you stay with us again. Best regards!

10/10 (非常に良い)

Carol

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 6 泊滞在
HACからの返信 (投稿日 : 2024 年 3 月 25 日)
Thanks for your visit and for your evaluation!Pura vida!!!

10/10 (非常に良い)

Dinu

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Incredible natural habitat, well groomed. Spas, Pools, thermals are high class; you don’t need ecotermales.
2024 年 3 月に 1 泊滞在
HACからの返信 (投稿日 : 2024 年 3 月 25 日)
Thank you for choosing to stay with us and for taking the time to provide your feedback. We are delighted to hear that you enjoyed your time with us, and your kind words serve as a great motivation for us to continue striving to satisfy our future guests.Best regards,

10/10 (非常に良い)

Bryan

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place
2024 年 3 月に 1 泊滞在
HACからの返信 (投稿日 : 2024 年 3 月 25 日)
Thank you for choosing to stay with us and for taking the time to leave a review. We appreciate hearing about your experience and are delighted to know what you enjoyed. Your feedback is invaluable to us as we strive to exceed the expectations of our future guests.Warm regards, pura vida!

10/10 (非常に良い)

Richard

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在
HACからの返信 (投稿日 : 2024 年 4 月 18 日)
Thank you very much for valuing our services, we hope you have enjoyed our property and the area. Pura Vida!

10/10 (非常に良い)

Vinay

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
beautiful property exterior, close to most interests, fantastic breakfast, very wondeful staff, very clean outside area, wonderful thermal too. the rooms left a lot to desire for... walls are thin and my neighbors were shouting and fighting until late into the night. rooms were by themselves a little dated, not enough charging ports and very small room for the price they charge... overall not a wow experience with thw rooms
2024 年 3 月に 2 泊滞在
HACからの返信 (投稿日 : 2024 年 3 月 25 日)
Thank you for choosing to stay with us and for taking the time to leave a review. We appreciate hearing about your experience and are delighted to know what you enjoyed. Your feedback is invaluable to us, and we take both the positives and areas for improvement seriously as we strive to exceed the expectations of our future guests.Warm regards, pura vida!

8/10 (良い)

David

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Best to have a car if you stay here. Otherwise you are eating at the one restaurant or taxiing to to restaurants. Not much walkable nearby. People seem to love it here so I may be an outlier, but I don't see the joy of a volcanic hot bath in the tropics. I'm looking to cool off, not warm up and the colder pools are quite small.
2024 年 3 月に 4 泊滞在
Volcano Lodge Hotel & Thermal Experienceからの返信 (投稿日 : 2024 年 3 月 13 日)
Hello David. Thank you so much for your recent visit and for your comments. Pura vida!

10/10 (非常に良い)

Stephanie

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The gardens here were outstanding. We got a superior room with our own tiny backyard oasis with lawn chairs and our own thermal rock tub! Incredible! Food and staff were amazing! Great pool and thermal pools, rooms were very clean and comfortable. Would go back in a heartbeat. And you can’t beat the view of the Volcano from the lodge
2024 年 3 月に 2 泊滞在
Volcano Lodge Hotel & Thermal Experienceからの返信 (投稿日 : 2024 年 3 月 13 日)
Dear Stephanie, Thank you so much for your recent visit and for taking the time to leave us such a special and nice comment. We are so happy to see how much you enjoyed staying at Volcano Lodge and that you loved the service. Hope to welcome you again in a near future. Pura vida!

10/10 (非常に良い)

robert

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful grounds. Pleasant staff. Comfortable bed. Lovely pools
2024 年 2 月に 2 泊滞在
Volcano Lodge Hotel & Thermal Experienceからの返信 (投稿日 : 2024 年 3 月 13 日)
Dear Robert, Thank you for staying with us at Volcano Lodge Hotel & Thermal Experience. We are glad to know that you enjoyed your stay with us and genuinely appreciate the positive feedback. We hope on your next travel to La Fortuna you stay with us again. Best regards!

10/10 (非常に良い)

Elizabeth、Buxton

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Absolutely loved this resort. Everything is sparkling clean. All staff was friendly and helpful. Loved the pools, hot springs, barrel sauna, hang out lounge and delicious breakfast. Room was comfy and cozy but we didn't spend anytime there except to sleep. They do this thing early morning where they hang bananas and it attracts all these gorgeous birds. The views of the volcano are also Spectacular from the property.
2024 年 2 月に 2 泊滞在
Volcano Lodge Hotel & Thermal Experienceからの返信 (投稿日 : 2024 年 3 月 13 日)
Dear Elizabeth,Thank you so much for your recent visit and for taking the time to leave us such a special and nice comment. We are so happy to see how much you enjoyed staying at Volcano Lodge and that you loved the service. Hope to welcome you again in a near future. Pura vida!

10/10 (非常に良い)

Darlene

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The thermal pool was fabulous, and the breakfast buffet was top notch. All the staff was pleasant and helpful. This was our 3rd time staying at this resort.
2024 年 3 月に 1 泊滞在
Volcano Lodge Hotel & Thermal Experienceからの返信 (投稿日 : 2024 年 3 月 13 日)
Hello Darlene. Thank you so much for your recent visit and for taking the time to leave us such a special and nice comment. We are so happy to see how much you enjoyed staying at Volcano Lodge and that you loved the service. Hope to welcome you again in a near future. Pura vida!

6/10 (普通)

Daniel

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
We liked the pool,hot springs and the grounds we very pretty
2024 年 2 月に 7 泊滞在
Volcano Lodge Hotel & Thermal Experienceからの返信 (投稿日 : 2024 年 2 月 27 日)
Dear Daniel, Thank you for staying with us at Volcano Lodge Hotel & Thermal Experience. We are glad to know that you enjoyed your stay with us and genuinely appreciate the positive feedback. We hope on your next travel to La Fortuna you stay with us again. Best regards!

10/10 (非常に良い)

Vladimir

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great amenities and kind personnel service.
2024 年 2 月に 2 泊滞在
Volcano Lodge Hotel & Thermal Experienceからの返信 (投稿日 : 2024 年 2 月 27 日)
Dear Vladimir, Thank you for staying with us at Volcano Lodge Hotel & Thermal Experience. We are glad to know that you enjoyed your stay with us and genuinely appreciate the positive feedback. We hope on your next travel to La Fortuna you stay with us again. Best regards!

8/10 (良い)

joel

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
HACからの返信 (投稿日 : 2024 年 3 月 25 日)
Thanks for your visit and your evaluation!Pura vida!!!

10/10 (非常に良い)

Scott

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place to stay. Perfect location for all activities. Close to town. The thermal spas on property were great. Lots of wildlife on property too!!
2024 年 2 月に 1 泊滞在
HACからの返信 (投稿日 : 2024 年 2 月 21 日)
On behalf of the entire Volcano Lodge, Hotel & Thermal Experience team, I would like to express our most sincere thanks for choosing to stay with us during your visit to Arenal. It has been a real pleasure to have you as a guest.We would also like to express our sincere appreciation for taking the time to evaluate us and provide your feedback. Your feedback is incredibly valuable to us as we continually strive to improve our services and provide exceptional experiences for all of our guests.We sincerely hope you enjoyed your stay with us and had the opportunity to explore and delight in the natural wonders of the Arenal area and Costa Rica as a whole.If you plan to return to this beautiful region in the future, please do not hesitate to contact us. We will be happy to welcome you back and ensure that your next visit will be even more memorable.Thank you once again for your kind words and for allowing us to be part of your Costa Rican experience.

10/10 (非常に良い)

Gerald

2024 年 2 月に 1 泊滞在
HACからの返信 (投稿日 : 2024 年 2 月 21 日)
On behalf of the entire Volcano Lodge, Hotel & Thermal Experience team, I would like to express our most sincere thanks for choosing to stay with us during your visit to Arenal. It has been a real pleasure to have you as a guest.We would also like to express our sincere appreciation for taking the time to evaluate us and provide your feedback. Your feedback is incredibly valuable to us as we continually strive to improve our services and provide exceptional experiences for all of our guests.We sincerely hope you enjoyed your stay with us and had the opportunity to explore and delight in the natural wonders of the Arenal area and Costa Rica as a whole.If you plan to return to this beautiful region in the future, please do not hesitate to contact us. We will be happy to welcome you back and ensure that your next visit will be even more memorable.Thank you once again for your kind words and for allowing us to be part of your Costa Rican experience.

10/10 (非常に良い)

Stephen

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had a fantastic stay. The thermal springs were wonderful and we had a superior room which had its own individual hot springs pool/hot tub. The staff were excellent and very welcoming. The shared areas and sauna were wonderful. Meals were lovely but more pricey supper in keeping with the upscale location. Would stay again.
2023 年 12 月に 2 泊滞在
HACからの返信 (投稿日 : 2024 年 2 月 21 日)
On behalf of the entire team at Volcano Lodge, Hotel & Thermal Experience, I want to extend our heartfelt gratitude for choosing to stay with us during your visit to Arenal. It was a true pleasure to have you as our guest.We love that you have stayed with us.We also want to express our sincere appreciation for taking the time to evaluate us and provide your feedback. Your insights are incredibly valuable to us as we continuously strive to enhance our services and provide exceptional experiences to all our guests.We genuinely hope that you enjoyed your stay with us and had the opportunity to explore and delight in the natural wonders of the Arenal area and Costa Rica as a whole.Thank you once again for your words and for allowing us to be part of your Costa Rican experience.