ラ システルナ ホテル

「長時間フライト夜遅く到着して疲れていましたが、部屋が清潔で快適でした。空港敷地内であることも本当に助かります。 フロントの対応もとても気持ちが良かったです。うまくWi-Fiが繋がらなかった時も、快く対応してくださいました。」

「プールの水が冷たく泳ぐことを諦めた。温水プール にして欲しい。」

「I know it is winter in Santiago.But it is hard to believe that the room was freezing (around 16 C) even the aircondition had been turned on into Maximum temperature for the whole afternoon. Furthermore, the hotwater in the bath room was not working. After claimed, the room service brought me a electronic stove finally. But didnt get hotwater until next morning. 5 star hotel? No way.」

「La propiedad es muy bonita y esta muy bien ubicada.」

「Unfortunately I had a very distressing arrival but yhe hotel staff were fabulous, so kind and helpfuland helped me the best the could at the time, Francis and Nicholas you really are the best. The rooms was very clean although the shower could have had better water flow. I had one night that was fairly noisy until very early in the morning but the other nights were what you would expect staying in the centre of town. Plenty of good restaurants close by and very easy to get to main tourist...

「朝食はバイキングスタイルでベーシックなメニューで美味しい。ホテル館内全体が清潔で、スタッフも親切。」

「清潔な室内に朝食も付いてとてもリーズナブルだと思います。」

「Todo bien solo que el agua para tomar en la habitación es insuficiente y la cafetera poco funcional 」

「サービスがとても良かった。」

「This is the worst hotel. They claim to be a four-star hotel, but it is extremely dirty. The toilet and the bathtub were stained black and clearly not properly cleaned. They advertised free Wi-Fi, but it didn’t work at all. The front desk service was terrible. The room key I was given was for the wrong room, so I couldn’t even open the door and had to go back to the front desk to fix it. Breakfast was completely different from the photos and very disappointing. They charge quite a high price,...