Garden

Reviews of ROKU KYOTO, LXR Hotels & Resorts

5 out of 5
ROKU KYOTO, LXR Hotels & Resorts
44-1 Kinugasa Kagamiishi Kita-ku, Kyoto

Reviews

9.2

Wonderful

Rating 10 - Excellent. 16 out of 22 reviews" "
Rating 8 - Good. 3 out of 22 reviews" "
Rating 6 - Okay. 2 out of 22 reviews" "
Rating 4 - Poor. 1 out of 22 reviews" "
Rating 2 - Terrible. 0 out of 22 reviews" "

9.8/10

Cleanliness

9.0/10

Staff & service

10/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Chiyu, SAM DIMAS

Liked: Cleanliness, amenities
nice
Stayed 2 nights in May 2024

10/10 Excellent

Yelena

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you want to experience Zen, then this gorgeous hotel is for you. Absolutely perfect in every way.
Stayed 5 nights in May 2024

10/10 Excellent

Aiden

Stayed 1 night in Jan 2024
Response from Assistant Front Office Manager Takeshi Tsumura on Jan 29, 2024
Thank you very much for taking your precious time to post feedback regarding your stay. It is very important for us to satisfy our customers and we will always work to improve our services and to offer comfortable stay. We will welcome you again on your next visit to Kyoto.

10/10 Excellent

TSANG

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Assistant Front Office Manager Takeshi Tsumura on Jan 30, 2024
Thank you very much for taking your precious time to post feedback regarding your stay. It is very important for us to satisfy our customers and we will always work to improve our services and to offer comfortable stay. We will welcome you again on your next visit to Kyoto.

10/10 Excellent

Joel, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Serenity
Stayed 2 nights in Oct 2023
Response from Assistant Front Office Manager Takeshi Tsumura on Jan 31, 2024
Thank you very much for taking time out of your precious time to give us your feedback on your stay. We are located in the Shozan Resort, where is wrapped in the beautiful scenery of the four seasons, and the Serenity of our hotel is one of the ways to have fun. We are very pleased to have received such a high evaluation from you this time. It would be much appreciated if you could please consider visiting us in other seasons as well. Thank you again for your kind words and looking forward to welcoming you back in near future.

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
You will not find a more luxurious experience in Kyoto
Stayed 3 nights in Oct 2023
Response from Assistant Front Office Manager Takeshi Tsumura on Jan 31, 2024
Thank you very much for taking precious time of you to post such a wonderful comment regarding your stay. We are truly pleased to hear that you enjoyed luxurious experience with us. The positive comment from customers is the best reward for us.We will continue to strive each and everyday to deliver the highest quality of service to all the customer.Thank you again for your kind words, and we hope to have another opportunity of welcoming you back in near future.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property, such a good break from the city.
Stayed 2 nights in Aug 2023
Response from Assistant Front Office Manager Takeshi Tsumura on Feb 18, 2024
Thank you very much for staying with us. We are very pleased to have received such a high evaluation from you this time. Also, the positive comment from customers is the best reward for us. We will continue to strive each and everyday to deliver the highest quality of service to all the customer.Thank you again for your kind words, and we hope to have another opportunity of welcoming you back in near future.

8/10 Good

M.REZA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great
Stayed 2 nights in Nov 2022

10/10 Excellent

shoko

Liked: Cleanliness, staff & service, property conditions & facilities
とても素敵な雰囲気でゆったりと過ごせました。
Stayed 2 nights in May 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
一見すると良いが。。
全体的には良い印象。欧米系のお客さんが多いせいか共用部分が寒すぎるくらいエアコンが効いてる。その為、風邪を引きました。 朝食について、2泊したがbuffetのメニューが一緒でした。そこらへんのビジネスホテルの方がよく考えてます。
Stayed 2 nights in Aug 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Amazing l, luxury hotel on the water with Spa, poo
Amazing l, luxury hotel on the water with Spa, pool and great places to eat. Very quiet. Great after speding a day in Kyoto. We spent 3 days there. I stayed at many hotel, this is one of the best ever.
Stayed 3 nights in Aug 2023

10/10 Excellent

sachiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from アシスタントフロントオフィスマネージャー 津村 武史 on Jan 31, 2024
数あるホテルの中からROKU KYOTO, LXR Hotels & Resortsをお選び頂きましてありがとうございます。この度のご滞在に際し高評価を頂戴しまして誠に恐悦に存じます。現状に甘んじることなく、今後もより良いサービス、最高のおもてなしを目指して日々精進して参ります。貴重なお時間を割いてご宿泊ならびにご投稿頂きましたこと、改めまして重ねて御礼申し上げます。再びお出迎え出来ます日を一同楽しみにお待ち申し上げております。

6/10 Okay

Chih Cheng

Stayed 1 night in Nov 2022

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Nov 2022

10/10 Excellent

GITEUL

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
優雅な時間を過ごす事が出来ました。 また、行きたいと思います。
Stayed 2 nights in Aug 2022

10/10 Excellent

DAIKI

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

6/10 Okay

tokujiro

Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
京都に広々とした空間
京都にこんなに広々とした空間があるとは驚きです!!
Stayed 1 night in Oct 2021

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
アフタヌーンティ
開業間もない事もありある程度の事は目を瞑ろうと思いおじゃまさせてもらいました。 アフタヌーンティをいただきましたが、メニューに載っているものはもちろん飲み放題ですが、コーヒーが別料金なのはビックリしました。 そこまでメニューが多い訳ではないので、コーヒー位出してくれても良いと思いました。 それにティーが出てくるのが遅いです。 食べ物が出て来てからティがきたのは、初めてです。 でも、設備やロケーションなどは気に入ったのでまた伺おうと思います。
Stayed 1 night in Sep 2021
Response from レストランマネジャー 大津山顕 on Sep 29, 2021
投稿者さま この度はレストラン「TENJIN」をご利用いただき誠にありがとうございました。また、私どもの不手際によりご不快な気分にさせてしまい大変申し訳ございませんでした。私どもの準備不足により、本来温かいティーを提供したのちにお料理を提供するはずが、ティーの提供に大変時間が掛かってしまい結果としてはお料理よりあとにティーを提供する顛末となってしまいました。温かいティーを速やかにご提供するという本来当たり前のサービスを実践するよう仕組みの改善やトレーニングを実施しております。レストラン「TENJIN」としましては、投稿者様にまたご利用いただきたく心よりお願い申し上げます。この度は大変申し訳ございませんでした。