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Reviews of Prescott Hotel Bukit Bintang

3 out of 5
Prescott Hotel Bukit Bintang
No 77, Jalan Changkat Thambi Dollah, Off Jalan Pudu, Bukit Bintang, Kuala Lumpur

Reviews

7.4

Good

Rating 10 - Excellent. 32 out of 181 reviews" "
Rating 8 - Good. 79 out of 181 reviews" "
Rating 6 - Okay. 48 out of 181 reviews" "
Rating 4 - Poor. 14 out of 181 reviews" "
Rating 2 - Terrible. 8 out of 181 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

8/10 Good

JAYCEAL FAITH

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient place to stay,. walking distance to shopping mall as well
Stayed 1 night in May 2023

4/10 Poor

raymond

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
No repeat accommodation
Moldy grout in bathroom. Bed loaded with bed mites. Flity carpet in room with no windows and old cigarette smoke smell. Very dissapointed as Prescott Medan Tuanku i stayed numerous times and happy with their great condition.
Stayed 2 nights in May 2023

10/10 Excellent

LIP JIN

Stayed 2 nights in Nov 2022

10/10 Excellent

OMAR

Stayed 1 night in Aug 2022

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is always so easy, professional, and I have never had a problem that's only packing at the public packing. Good, Nice and Enjoyed.
Stayed 1 night in Mar 2021

4/10 Poor

LOY

Stayed 2 nights in Mar 2020

10/10 Excellent

Sharumathi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Nancy on Feb 26, 2020
Thank you for kind feedback on your previous stay with us. Have a nice stay!

8/10 Good

Shah

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveler

Stayed 2 nights in Oct 2019

8/10 Good

Hale

Liked: Staff & service
Stayed 1 night in Oct 2019
Response from Crystal on Oct 11, 2019
Hi Hale, Thank you for your time to rate us. Hope to see you again soon!

10/10 Excellent

Verified traveler

Stayed 1 night in May 2019

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Cleanliness and friendly check in
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019

10/10 Excellent

Temi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Lovely hotel & nice staff. My room lock wasn’t working so they moved me to a another one and were very helpful. Desk needed to be wiped down, was a bit dirty, but was fine. Would come back.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveler

Stayed 3 nights in Mar 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
Bad cleaning.
Bed didn't clean properly. Luckily just stay one night.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel room but far away from public transport
It is more spacious than other hotels in similar price in Kuala Lumpur. Staff are friendly and room is comfortable. Breakfast is very simple but enough. Location is not convenient. It takes 30 mins on foot to go to the nearest railway station. But it is near to ICC Pudu, within 15 min walk.
Stayed 1 night in Feb 2019

8/10 Good

Sheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Staff & service, room comfort
Stayed 2 nights in Dec 2018

6/10 Okay

EnchePais, Malaysia

Liked: Staff & service
Good location . 2 min walked to convenience store and 10 mins to berjaya times square. Very affordable and good to stay
Stayed 1 night in Nov 2018

10/10 Excellent

Kairez, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel,staff and environment. Very clean and efficient work from housekeeping
Stayed 1 night in Oct 2018

10/10 Excellent

Vida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
We arrived at 4AM and the staff were very helpful. They were patient despite the confusion with the rooms of our big group (all of us booked rooms separately). Considering the price we paid, we were very pleasantly surprised by the accommodations. They were big, comfortable, and clean. I remember always pushing back the bed everyday because the cleaning staff made sure they cleaned every nook and cranny. My toddler likes to stick things under the beds, and I noted that the floor under the beds were spotless. Breakfast was generous (buffet). Meat would have been welcome, but the hotel played it safe by having mostly vegetarian fare. Then again, for the price we paid, breakfast was a huge bonus! We especially liked the coffee, mixed rice, and veggies. Shout out to restaurant staff Lilian. She was very alert, helpful, and efficient. The hotel's location is good. It is near a huge mall and there are lots of cheap restaurants around that served delicious authentic Indian, Chinese, Persian, Malaysian food. Many were open 24/7. Lots of convenience stores too. And we had no trouble getting Grab to service us. I also appreciated the WiFi and the security features of the hotel. The only con I noticed was that the staff were asleep in the waiting area when we arrived at 4AM. We woke them up when we knocked. haha It just didn't seem very professional. But they were friendly and gracious, so its all good :)
Stayed 4 nights in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2018

8/10 Good

Winson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
if can provide customer parking will be batter , because for me come form Ipoh not Familiar with Kl is very difficult ， and need to span more money to parking ，I hope you all can improve， Thank Winson
Stayed 1 night in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Sid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Nice hotel at the back of Berjaya Times Square. With breakfast but not much to choose from, but it's okay.
Stayed 2 nights in Sep 2018

6/10 Okay

Adam, singapore

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, bad tenants
The windowless room is OK, as I like to sleep in total darkness and silence. That, however, didn't quite happen for me. The rooms share a central ventilation system, and apparently you can smell it if your neighbours smoked in the toilet. When I first smelled it, I thought someone smoked one before leaving. So I turned on the extractor fan, and soon the smell disappeared. So when I turned it off to sleep, and was soon awakened by smoke smell again, that was when I had to leave the extractor fan running all night. Apparently, the walls are not quite sound proof either, and you could hear their arguments and sex during ungodly hours... I do not blame the hotel, it is nice. I just wish hotel guests can be a little more considerate. That being said, I'll stay there again. I like the place.
Stayed 1 night in Aug 2018

10/10 Excellent

Gregory, Kuching

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel to stay
This is my first time staying at this hotel. From the outside environment the area is not good but when you enter the room, i fell surprise because the room is clean.
Stayed 3 nights in Aug 2018

6/10 Okay

Lorelei

Liked: Staff & service
Stayed 2 nights in Jul 2018

4/10 Poor

Lian, Malaysia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Many cockroach in the room. Disgusting
Stayed 1 night in Aug 2018

6/10 Okay

Lorelei

Liked: Staff & service
Stayed 2 nights in Jul 2018

4/10 Poor

Ricky, Kerikeri New Zealand

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Soiled and stained sheets
I’m not usually one to write negative reviews, however I feel the need to share. We checked in at 11pm, after a flight and long trip from the airport my wife and I were looking forward to getting some much needed rest. Once we got to our room, we clearly got more than we bargained for in our room. It was evident that our room hadn’t been cleaned properly prior to our stay. The guests before us, were generous enough to leave some colourful fluid staining fluid on the bed sheets with a light dusting of small black hairs all though out the sheets. The cleaning team was thoughtful enough to leave these generous gifts in the bed for our arrival. They even took it one step further and thought we enjoy the view and smell of the remains of their trash. So instead of emptying the bin. They just put a plastic bag over the top, so we could enjoy the delightful sight and aroma of the trash during our stay. When I notified the front staff, he seemed surprised that we were “expecting” to have clean sheets. He didn’t even apologise. However he did say that he would send some staff to change the sheets. The staff kind of gave the impression that I was being a pain and being a hassle by creating more work for them. After about 30mins of waiting our sheets were clean and trash was still left in the trash can. But hey. I guess I had to higher expectations. I wasn’t expecting the Hilton. But it would have been nice to check into a room that I could just jump straight in to bed. I
Stayed 1 night in Jul 2018

6/10 Okay

Mike, Manila

Liked: Staff & service, room comfort
Nice hotel. Location is ok as it is near berjaya times, sungei wang and about 15 minutes walk to pavilion and around the bukit bintang. The room was ok as it is spacious but my negative comment is that it is smelly. You can smell the cigarette smoke.
Stayed 2 nights in Jul 2018

2/10 Terrible

Mohdlee, Perak

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worse hotel i ever stay.. Room not clean .. The econd the worse ever alredy complain but no respond .. Sunddenly no electrical and the servis so slow..
Stayed 1 night in Jul 2018

6/10 Okay

bala

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Good location, nice room but unfriendly staff
Hotel stay was good as it is v.near to most of the visiting places. Staff was not so friendly. No vegetarian food available for breakfas.
Stayed 1 night in Jul 2018

4/10 Poor

Seema, New Delhi, India

Disliked: Cleanliness, property conditions & facilities, room comfort
Insects and cockroaches in the rooms
The room had several insects and cockroaches (in washroom,on the walls of room and even on the bed) and the management did not bother when we complained. They did not bother to carry out pest control and informed us that they are helpless since no other room is available. A lot of tourists book rooms in this hotel because the location is good however the rooms a in pathetic condition and they do not care about pest control or any other concerns. We had made advance payment of three days stay and they denied to refund the amount also. It was a weekend and all the hotels were almost full , it was Horta le for me to spend the night on the streets and restaurants (which were open). Since it is a small hotel, they do not even care about their goodwill.
Stayed 3 nights in Jul 2018

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty n dusty carpet. After sleeping the bed, me n my daughter whole body itchy!
Stayed 1 night in Jul 2018

2/10 Terrible

Deep

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beware! Pathetic Experience
This is totally an experience of bad service, bad staff (baring one), bad condition of room. This was one of the worst experience we ever had in the Hotel. Breakfast is totally worthless and the for the Room the AIrcon was making so much of noise and it was it bed state. Look for another hotel rather than this one.
Stayed 3 nights in Jun 2018

6/10 Okay

Shirley, Penang, Malaysia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only the location and price is ok
I went out for whole day, when I return, me and my friends saw a lot of cockroaches. We called staff to change a room for us, they refused to do so and told us there is no any empty room for us. After several times, they change a bigger room to us. The breakfast is not so good....
Stayed 1 night in Jun 2018

10/10 Excellent

Saurabh, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location... Nice staff... Value for money
5 min walk from Times square... Early check-in available... okay buffet breakfast..
Stayed 1 night in Jun 2018

8/10 Good

Verified traveler

Liked: Property conditions & facilities, room comfort
My room looked nice and spacious, but after a while I discovered that not all spaces were cleaned regularly, like the lower compartment of the bedside table. Some staff did not smile even when smiled at, which gives an impression of unfriendliness. It would’ve been nice if the hotel provided umbrellas for rainy days.
Stayed 2 nights in May 2018

10/10 Excellent

Beth, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple and comfortable
Stayed 1 night in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room
Good rooms but no windows.
Stayed 3 nights in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good budget hotel
This hotel is above my expectation when comes to a budget hotel. The room is quite spacious. Location is good as it's near to monorail which is easy for travel and also shopping malls.
Stayed 3 nights in Apr 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Receptionist found me a room despite the unavalability of the room
Stayed 1 night in Apr 2018

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Jadelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
To come back someday.
It was well and good. Accessible and easy to locate. The hotel was clean and its staff are all accommodating and kind.

8/10 Good

messiah , malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All is good, i like that its clean, just that its more appropriate to provide a tissue box in the room and not only toilet, but overall the cleanliness is the advantages
Stayed 1 night in Apr 2018