I recently booked a stay at this hotel through Expedia, and I must say it was a disappointing experience.
Upon arriving at the hotel the room was not ready and was dirty (even though it was already 3pm). When we asked for towels the "clean" ones that were provided had a ball of hair inside and stains.
Later in the evening we were stunned from disgust and horror when we discovered multiple worms in the bathroom in the evening. The worms were alive and crawling on the floor, which would make anyone's stomach turn.
The presence of these pests was not only unsanitary but also unacceptable for any accommodation, let alone a hotel that charges for its services. What is more bizarre is the staff declined our request for a refund so it seems for them this situation is normal and acceptable.
Cleanliness should be a top priority for any hotel, and it's disheartening that this one fell short in this regard.
I strongly advise potential guests to think twice before booking a stay here. Not only did we have to deal with worms in the bathroom, but the hotel's refusal to address the issue adequately (and refund our money) left a sour taste in our mouths. Consider other options in the area to ensure a pleasant and hygienic stay.
Stefan
8/10 (良い)
Lajos
家族旅行
2023 年 9 月 5 日
良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Lajos
2023 年 8 月に 5 泊滞在
4/10 (不満)
valery
家族旅行
2023 年 9 月 4 日
良かった点 : 客室の快適度
気になった点 : 清潔度、施設のコンディションと設備
Does'nt worth 5 stars
Both of my children had stomach pain and threw up (dont know if it was because of the pool or the food), but there is a photo of the peaches...and my childrens bathing suits were brown after the pool...
Plus I was expecting more entertainment for children in a 5 stars hotel...
valery
2023 年 8 月に 4 泊滞在
2/10 (非常に不満)
Mariya
2023 年 8 月 5 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Mariya
2023 年 7 月に 5 泊滞在
8/10 (良い)
宿泊されたお客様
2023 年 3 月 27 日
良かった点 : 客室の快適度
気になった点 : 清潔度
宿泊されたお客様
2023 年 3 月に 2 泊滞在
6/10 (普通)
EMILIYA
家族旅行
2023 年 2 月 5 日
The service is not for 5 star gotel, it is about 3 star.