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"Great hotel, hotel staf very nice, clean room"

"Great to relax in the hot springs baths at the end of the day! :)"

"Proper old-school 80's elegance and luxury. The lobby has chandeliers and a Bell Captain's desk, and a whisky bar upstairs. The room had a writing desk with printed stationery, a built-in international plug socket and cabled internet, a nightstand with a built-in radio and a pen and notepad by the phone, and a bathroom with a phone and a bottle opener attached to the wall. Even the cleaning staff wore the maid outfits with the cute little bonnets. Live the glory days at Okura Niigata."

"Excellent staff and great location. Price was economical and excellent breakfast. Close to the station and within easy walking distance to most places. "

"You can walk straight to this hotel from the JR Nagano station via the connecting skywalk. Note that this Sotetsu inn is sharing a complex building with other businesses such as Don Quijote. Room is quiet and comfortable. "

"This hotel offers the best value for money of all the places I stayed during my trip to Japan. I had originally planned to stay for only three nights but ended up canceling my bookings in Niigata and extending my stay by two more nights because it was so comfortable. Nagano’s water quality is exceptional — the shower water is incredibly soft, and I could immediately notice the difference compared to Tokyo. The hotel’s breakfast quickly became the highlight of my day. I really needed more vegetables and fruits during my trip, but since Nagano’s restaurants tend to serve mostly carbohydrate-heavy dishes, this breakfast was a lifesaver. The staff here are also outstanding — they go out of their way to accommodate travelers. Guests can even rent bicycles from the hotel to explore the city. Its location is within walking distance of the train station, and for those heading to Hakuba or Togakushi, there are always shuttle buses available from the station."

"I really enjoyed my stay :) the hotel was clean and beautiful and my room was very comfortable "

"Great food, lots of shopping areas, and the aquarium was awesome. "

"Very clean, lovely staff. Maybe a little haunted but nice and close to the castle and downtown. "