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Reviews of The Westin Kolkata Rajarhat

5 out of 5
The Westin Kolkata Rajarhat
Plot No CBD 2 Action Area II New Town, Rajarhat Opp Eco Park Gate 1 1st Av, Kolkata, West Bengal

Reviews

9.0

Wonderful

Rating 10 - Excellent. 82 out of 125 reviews" "
Rating 8 - Good. 25 out of 125 reviews" "
Rating 6 - Okay. 10 out of 125 reviews" "
Rating 4 - Poor. 6 out of 125 reviews" "
Rating 2 - Terrible. 2 out of 125 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
The minute you enter the hotel the lovely fragrance is a prelude to things to come. The staff is friendly, kind , helpful and welcoming. Our room was spacious and well appointed. The restaurant had an extensive buffet or an al a crate menu. Either choice was extremely satisfying. The popl and gym were amazing. The gym clean and well equipped. The pool was the perfect temperature ( a little cool at first) but a delightful escape from the hot weather. If you have the opportunity, please stay at the Westin… you will be so happy did .
Stayed 1 night in Apr 2024

8/10 Good

Bikramjit

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and convenient
Stayed 1 night in Apr 2024

4/10 Poor

Nejil

Liked: Cleanliness, staff & service
Too much loud noise from the neighbours room and very less co ordination between staff . Food is ok . They can do better !!
Stayed 2 nights in Apr 2024

10/10 Excellent

Fakhrul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Well maintained rooms. It was a relaxing and refreshing experience. Drivers are friendly and courteous. Totally enjoyed the whole 5 days stay. Will visit there soon and after. Thank you!
Stayed 4 nights in Mar 2024

10/10 Excellent

Meghana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and excellent ambiance l, highly recommend with very friendly staff!
Stayed 1 night in Mar 2024

10/10 Excellent

Jenice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice hotel and what you would expect from the brand. You get a luxury experience at a very good price. When I checked into this hotel, I had a problem with the cleanliness of my bathroom. But the hotel rectified it straight away and several members of management apologized. I also paid for half-board at the hotel, which included breakfast and dinner. The buffets for each meal were quite expansive and catered to multicultural tastes. Wherever in the world you are traveling from, you will find suitable food. I enjoyed the Indian dishes but the buffet offered other cuisines as well. The hotel is far from the city center, so you will need a taxi or an Uber to get into the heart of the city. And Kolkata traffic is atrocious, especially during the late afternoon and early evening. You should factor that into your plans. Overall, very good value for the price.
Stayed 1 night in Mar 2024

10/10 Excellent

Pradip

Business traveler, Traveled with family
Liked: Amenities
Daily cleaning of the room can be improved a bit
Stayed 2 nights in Mar 2024

10/10 Excellent

Anshul, Houston

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and excellent services
Stayed 3 nights in Jan 2024

10/10 Excellent

Vivek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Ananda, Tarpon Springs

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was great—cleanliness and safe. Positive vibes
Stayed 5 nights in Jan 2024

10/10 Excellent

Anup

Stayed 3 nights in Jan 2024

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was okay since at the beginning I had to face some service issues. Overall is good. Amit( one of managers at the restaurant where breakfast was served) was very professional & crew members were well behaved.
Stayed 4 nights in Jan 2024

10/10 Excellent

Anshul, Houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

TANMAY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Anupam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Comfortable and convenient hotel. The hotel is a Westin high rise and felt like Westins around the world. Everything worked. Staff were very friendly. Breakfast was very good. Room was good size and I slept well. Bathroom was great. Location is convenient relative to airport and Salt Lake. Cleanliness is adequate but not exceptional and there were some minor rough edges here and there.
Stayed 2 nights in Dec 2023

10/10 Excellent

Sivalingam

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Sarthak

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My one-night stay at Westin Kolkata was exceptional. The hotel's ambiance was elegant, and the staff was incredibly hospitable especially Shruti Pandey (Front Office), providing top-notch service from check-in to check-out. She made sure the room was immaculate, offering a blend of comfort and luxury. The amenities were fantastic, especially the fitness center and the pool area. The dining experience was delightful, with a wide array of delicious options. Overall, my stay was nothing short of outstanding, and I'd highly recommend Westin Kolkata for a memorable and comfortable stay.
Stayed 1 night in Nov 2023

10/10 Excellent

Roger

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was absolutely top notch. Special mention for Pranab Banerjee - Junior Sous Chef for taking care of my dietary like at home and Ashma at the reception whilst checking out. Appreciate all the help and support during the stay. I will be back soon.
Stayed 2 nights in Nov 2023

10/10 Excellent

Vivek

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fantastic stay
Stayed 1 night in Nov 2023

6/10 Okay

KESHAR SINGH

Business traveler
Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Shailvi

Stayed 2 nights in Oct 2023

10/10 Excellent

Subrata

Stayed 2 nights in Oct 2023

8/10 Good

Chiranjit, Columbus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Sana

Stayed 1 night in Sep 2023

10/10 Excellent

B C KRISHNA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very neat and clean. Good hospitality.
Stayed 2 nights in Sep 2023

10/10 Excellent

Seun

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is incredible. If I could give more than five stars for the hospitality, I would
Stayed 1 night in Jul 2023

10/10 Excellent

Rie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and it was a nice experience overall.
Stayed 1 night in Apr 2023

10/10 Excellent

Tanvir

Stayed 1 night in Mar 2023

2/10 Terrible

RAJESH

Business traveler
Disliked: Room comfort
Worst service from Westin kolkata
Very bad service from Westin , this will be my last stay at this property. Food is bad Service is bad Follow up is too bad
Stayed 2 nights in Feb 2023

10/10 Excellent

CHINTA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazingly beautiful with great location,classy rooms with all the facilities to fulfill our needs,pleasant place to relax.I had a great experience during my stay there surely like to visit again.

10/10 Excellent

Barry

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The Westin is a luxury Hotel with all amenities. The affluent locals use the restaurant because of it's excellent food and variety of dishes available. The most exceptional thing about the Westin is its courteous and attentive staff. They couldn't have been kinder and we felt we made friends. I give this hotel Five stars and say thank you to the staff. Thanks to Pryanka and Sajan in the dining room.
Stayed 7 nights in Nov 2022

10/10 Excellent

Mazbahul, Dhaka

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good👌
Stayed 2 nights in Oct 2022

8/10 Good

Indrani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
This property has some good quality restaurants
Stayed 1 night in Sep 2022

10/10 Excellent

shib, Valencia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of my the best experience
Stayed 2 nights in Aug 2022

6/10 Okay

Arpan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property is 5 stars, but the service is maybe 2. The staff is really unprofessional - when we checked in, the receptionist made a big deal with changing the card on file. We were there for three days, but the staff left us 2 rolls of toilet paper and we had to find the room service cart on a different floor to get more after calling and asking multiple times. Many small things also added up - I had to prove, for example, that my swimming trunks were in fact swimming trunks and not cotton pants. Although there were numerous staff in the lobby, nobody ever held the door open for us while we were moving luggage. We asked to do laundry and also for the cost, but they took our clothes without specifying and charged us an exorbitant amount in cash without providing us with a physical copy of the bill - again we had to force the receptionist to print us a copy. Overall, a fairly poor stay - the only bright spot was the food.
Stayed 3 nights in Jul 2022

4/10 Poor

Mathew Ittoop

Traveled with family
Disliked: Cleanliness, staff & service
From the start, this was a disappointing stay. We had a terrible check-in wherein the property charged us extra for our child, though our booking already included the child. Here, we would like to appreciate the effort put in by Expedia in clarifying & resolving the issue. Unfortunately, it didn’t work out as the property wasn’t supportive. During the stay, we found the bath tub needed maintenance intervention before it could be used. Also, the housekeeping too wasn’t regular. Overall, the staff behaviour too wasn’t friendly. We did discuss this with a few managers & a chef. They showed a lot of understanding and were quite supportive. In the end, the overall experience, unfortunately, was far below our expectations.
Stayed 3 nights in Jun 2022

10/10 Excellent

Gaurab

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Getting back it’s pre-Covid mojo
I stayed at Westin Kolkata both pre and post Covid19. There is definitely a difference in terms of overall maintenance of the hotel. It’s getting back on track now and that’s pleasing. The 10th floor restaurant’s food and staff are amazing - all of them! Reception area needs to get back it’s old mojo and you can see the effort being put in. Unfortunately some of the chaos in the reception area is caused by guests who feel entitled as they are in a 5* hotel but that aside the reception does need a refurbishment. Communications between reception and concierge MUST improve. It’s broken (more than once for us). Overall staff are nice, courteous and helpful! I will recommend this place.
Stayed 1 night in May 2022
Response from Ishita Rahut on Jun 25, 2022
Dear Guest, Greetings from The Westin Kolkata Rajarhat! Thank you for taking the time to review us on this platform. We really appreciate your input and feedback. Please be rest assured the gaps that your valuable feedback has highlighted have received our attention. We look forward to welcoming you and your loved ones to the warmth of our hospitality on your future visits here as well. Thank you!

8/10 Good

Amrita

Liked: Property conditions & facilities, room comfort
Awesome experience Mr. Deb from the front office he was very helpful and friendly
Stayed 1 night in May 2022
Response from Ishita Rahut on Jun 25, 2022
Dear Guest, Greetings from The Westin Kolkata Rajarhat! Thank you for sharing your feedback and for highlighting the various aspects of our hotel and hospitality on this esteemed forum. Curating perfect experiences for our guests is always our priority and it gives us great satisfaction to have achieved the same during your stay. Your kind words of appreciation have been shared with the team and they are delighted and motivated by your positive comments. We hope that we will be your preferred choice of hotel on future visits as well and eagerly await your revisit. Thank you!

10/10 Excellent

Arijit

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lake view room was amazing
Stayed 1 night in May 2022
Response from Ishita Rahut on Jun 25, 2022
Dear Guest, Greetings from The Westin Kolkata Rajarhat! Thank you for sharing your feedback and for highlighting the various aspects of our hotel and hospitality on this esteemed forum. Curating perfect experiences for our guests is always our priority and it gives us great satisfaction to have achieved the same during your stay. Your kind words of appreciation have been shared with the team and they are delighted and motivated by your positive comments. We hope that we will be your preferred choice of hotel on future visits as well and eagerly await your revisit. Thank you!

10/10 Excellent

michael

Stayed 4 nights in May 2022

10/10 Excellent

Anish

Stayed 5 nights in Apr 2022
Response from Ishita Rahut on Jun 4, 2022
Dear Guest, Greetings from The Westin Kolkata Rajarhat! Thank you for taking the time to review us on this platform. We look forward to welcoming you and your loved ones to the warmth of our hospitality on your future visits here as well. Thank you!

2/10 Terrible

Barbara

Disliked: Property conditions & facilities
Check in took so long it was ridiculous. Tried to give me a smaller room than the one I paid for. When I finally got to the room I expected, the sofa was so stained I wouldn’t sit on it. Housekeeping removed it and brought two clean chairs. Very good happy hour…free drinks which was just what I needed after the horrendous check in.
Stayed 1 night in Apr 2022
Response from Ishita Rahut on Jun 4, 2022
Dear Guest, We deeply regret the inconveniences caused during your stay with us. Your feedback is indeed very important for us as it helps us to constantly evaluate ourselves and understand the areas to improve upon in order to cater to the needs of our guests. Our endeavor has always been to look after our guests and provide them with the highest levels of service and assistance. Please note that your valuable comments have received our sternest attention by raising the feedback with the concerned departments for immediate corrective measures. We request you to please treat this experience in isolation and sincerely request you to give us another opportunity to serve you better next time. Thank you!

8/10 Good

Abu

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worthwhile!!
Excellent hotel, good service,...maje that very good service. A very rudimentary and at times dangerous spa. As usual ,a dash of bureaucracy... Service recommendations: Abbas and Kritika in house keeping Ayantika in the restaurant Will definitely come back again
Stayed 3 nights in Mar 2022
Response from Ishita on Apr 21, 2022
Dear Guest, Greetings from The Westin Kolkata Rajarhat! Thank you for sharing your feedback and for highlighting the various aspects of our hotel and hospitality on this esteemed forum. Curating perfect experiences for our guests is always our priority and it gives us great satisfaction to have achieved the same during your stay. Your kind words of appreciation have been shared with the team and they are delighted and motivated by your positive comments. We hope that we will be your preferred choice of hotel on future visits as well and eagerly await your revisit. Meanwhile, we request you to follow our social media channels for regular updates on our offers and services. Thank you!

10/10 Excellent

RITU JAIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Property
Stayed 5 nights in Feb 2022
Response from Ishita Rahut on Mar 5, 2022
Dear Guest, Greetings from The Westin Kolkata Rajarhat! Thank you for taking the time to review us on this platform. We really appreciate your input and positive feedback. Your kind words of appreciation have been shared with the team and they are delighted and motivated by your positive comments. We look forward to welcoming you and your loved ones to the warmth of our hospitality on your future visits here as well. Thank you!

10/10 Excellent

MANUJ

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022
Response from Ishita Rahut on Mar 5, 2022
Dear Guest, Greetings from The Westin Kolkata Rajarhat! Thank you for taking the time to review us on this platform. We really appreciate your input and positive feedback. Your kind words of appreciation have been shared with the team and they are delighted and motivated by your positive comments. We look forward to welcoming you and your loved ones to the warmth of our hospitality on your future visits here as well. Thank you!

6/10 Okay

SUNDEEP

Traveled with family
Liked: Property conditions & facilities, room comfort
I didn’t like the service of housekeeping staff.
Stayed 1 night in Dec 2021

10/10 Excellent

leah

Stayed 2 nights in Nov 2021

10/10 Excellent

Joymalya

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

SHOME S, Wichita

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Friendly customer service which I liked most on my recent visit; but scanning part of Barcode wasn't properly working. Therefore, I couldn't review the Dinner menu before I order for room service. That was a little inconvenient for me. They should have kept one hard copy of menu as well for guest's convenience. Thank you
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, great food , great location ,
Stayed 1 night in Jul 2021
Response from Reservation on Sep 14, 2021
Thank you for the feedback.