Our room was spotless and spacious, the beds large and comfortable, and included every amenity we needed. The view of Mt. Fuji was excellent, both from the hotel's rooftop deck and our room. The staff was friendly, kind and exceptionally helpful from start to finish. When the bus we were planning to take to Mishima Station was cancelled, they helped us find and make alternative transport arrangements. The hotel manager even drove us back to the train station himself when we left!