Kings County Vacations & Trips from ￥345,728

Good sized room, really comfy bed. So useful to have a fridge and coffee maker. Really good to have free coffee, water and juice from reception and sometimes there were even cookies and muffins. We asked for a late checkout at 2pm and this was agreed without issue and without any extra charge. Only issue we had was that the carpet was slightly damp on arrival. By time of departure 4 days later, the carpet was absolutely soaked through and smelly. My husband thinks there was a leak under the floorboards from the bathroom. In fairness to the hotel, I didn’t report this issue so they didn’t have a chance to respond or rectify it.

Overall, it was a nice place

Great hotel. Excellent location. Staff is very helpful. The pillows on the bed were great!

Hotel location is great

The bathroom layout was awkward—it required closing the door just to access the sink. The closet door wouldn’t stay open and kept swinging shut while I was changing. The TV was noticeably dusty, and while minibar snacks weren’t replaced after being eaten, some tasted old and stale. The window panels had tape annd appeared damaged, as if they had been broken previously, and several of the window shades were not functioning properly or wouldn’t close at all. That said, the bed was comfortable, and the rest of the room and bathroom were clean. The staff was friendly and accommodating, which I appreciated. I also liked the added security of needing a key card to access the elevator, and the smart TV was a nice feature. However, getting to the hotel was extremely frustrating due to ongoing construction. One-way traffic and constant road closures made parking very difficult, often taking hours to figure out a route. The parking validation was a nice touch, though. One night, the crowd in the hotel felt a bit off, which impacted the overall experience. Considering the price I paid, I expected the room to be immaculate. Overall, I don’t believe this hotel should be rated as “wonderful” on Expedia, and I wouldn’t choose to stay here again.