I was traveling with my mobility limited, senior mother. We booked this unit specifically for the outdoor patio described, as we enjoy eating breakfast and playing cards outside in the morning, and my mother is slow moving in the mornings. The patio was unusable due to construction, and was not as described. Clouds of exhaust, jackhammers and heavy equipment working 15 ft from the door, loud noise starting 7am with no soundproofing. Vrbo said they could not honor the booking guarantee because the unit is run by vacasa.com and vacasa would have to handle it. Vacasa said they would not because there was not construction on that unit specifically. Even though we pointed out that the outdoor space advertised was not at all as described and was currently unusable due to bit of rocks bouncing into our legs, cursing men yelling at each other in the garden area described as being for the unit, and machinery being stored so close that the little corner patio was chocked with unmoving exhaust, they said the construction was not impeding use of the unit. A huge amount of back and forth with vrbo and vacasa, got told several times it would be handled - changed plans to be available to move - then suddenly it was "oh yeah, oops we lied".
To top this off, it took hours to get checked in, and the info provided was incorrect (wrong gate code, keys were not where described, the door to access them was locked). The elevator was also broken at checkout.