Dear Nicole, Thank you for your feedback. We apologize for any inconvenience you experienced regarding the lack of elevator access. We understand how important this can be, especially when traveling with luggage. We will ensure that this information is clearly stated on our booking platforms in the future to prevent any misunderstandings. Your comfort and satisfaction are our top priorities, and we appreciate you bringing this to our attention. Please let us know if there is anything we can do to make your next stay more comfortable. Kind regards!

Dear Barb, Thank you for your feedback. We're very sorry to hear about the issues you experienced during your stay. We take your comments seriously and will address each of these concerns.Your feedback as it helps us improve our services and facilities. We hope you might reconsider and give us another chance in the future. Thank you again for bringing these matters to our attention. Kind regards!

Dear Olumuyiwa, Thank you for sharing your feedback about your recent stay at the Sandman. We're delighted to hear that you enjoyed our convenient location near the mall and Costco, as well as our spacious swimming pool.Your comments are valuable to us, and we'll consider them as we continuously work to enhance our guests' experience.We hope to welcome you back soon for another enjoyable stay!Best regards,

Dear Colin, Thank you for bringing these issues to our attention. I am very sorry to hear about the unpleasant odor in your room and the lack of hot water for your morning shower. This is certainly not the experience we aim to provide our guests.Please know that we take your feedback seriously and will address these concerns with our housekeeping and maintenance teams immediately to prevent such issues in the future. We appreciate your patience and understanding.We hope you will give us another chance to provide you with a more comfortable stay in the future.Best regards,

Dear Monique, Thank you for taking the time to rate your stay with us and for giving us a 4 out of 5! We're glad to hear that you had a positive experience overall.If there's anything specific you feel we could improve upon to make your next stay even better, we'd love to hear your feedback. We strive to provide the best possible service to all our guests.We look forward to welcoming you back soon!Best regards!

Dear Rhythm, Thank you for sharing your feedback. I sincerely apologize for the inconvenience you experienced with our service. Providing excellent service is our top priority, and I'm sorry we fell short during your stay.We understand how frustrating it must have been to wait for assistance, especially during a busy time. Please be assured that we are addressing our staffing issues to ensure this does not happen in the future.We hope you will give us another opportunity to provide you with the high standard of service we strive for.Best regards,

Dear Madison, Thank you for sharing your feedback. I apologize for the smoky smell in your initial room and appreciate your understanding. I'm glad to hear that our staff could promptly upgrade you and that their kindness made a positive impact on your stay.We value your feedback as it helps us improve our services. We hope to welcome you back soon for an even better experience.Best regards,

Dear Ann, Thank you for your fantastic 5 out of 5 rating! We're thrilled to hear that you enjoyed the space and found it very comfortable.Your positive feedback means a lot to us, and we look forward to welcoming you back for another great stay soon.Best regards,

Dear Andrea, Thank you for providing feedback on your recent stay. I apologize for the inconvenience you encountered regarding the misunderstanding about the "non-functioning elevator"; actually, there's no elevator to the 3rd floor, as the clerk mentioned, and for the cleanliness issues in your room.We should have informed you about the more convenient parking option and ensured your room met our cleanliness standards. Your comments have been shared with our team to prevent such oversights in the future.I appreciate your patience and understanding. We hope you’ll give us another opportunity to provide you with a more pleasant stay.Best regards,

Dear Norm, Thank you for taking the time to share your feedback. I'm very sorry to hear about the disappointing view from your suite and the issues with the hot tub. This is certainly not the experience we aim to provide our guests.I’m pleased to know that our staff's friendliness made a positive impression during your stay. Your feedback is important, and we'll address these concerns to improve our guest experience.Please don't hesitate to speak with us during your stay in the future, so we can make immediate adjustments to ensure your comfort and satisfaction. We hope you’ll give us another opportunity to provide you with a better experience.Best regards,

Dear Paul, Thank you for your wonderful 5 out of 5 rating! We're thrilled to hear that you loved your stay with us.We hope to welcome you back again soon for another fantastic experience.Best regards,

Dear Rolando, Thank you for your feedback. We're glad you enjoyed your stay overall. We apologize for the inconvenience caused by the limited parking. Your comments are valuable to us as we work to improve our guest experience. We hope to welcome you back soon! Kind regards!

Dear Aidan, Thank you for your feedback. We are very sorry to hear about the issues you encountered during your stay. Your experience does not reflect the high standards we aim to provide. We apologize for the shortage of towels and the difficulty in reaching our staff, as well as the inadequate bathroom lighting and uncomfortable lobby conditions. We are addressing these concerns with our team to ensure improvements are made. We appreciate your input and hope you will consider staying with us again so we can provide you with a better experience. Kind regards!

Thank you for sharing your feedback. We sincerely apologize for the issues you experienced during your stay. This is not the standard we strive for, and we understand your frustration. Your comments have been shared with our maintenance and management teams to address the AC noise, room conditions, and door security immediately. We appreciate your input and hope you might give us another chance in the future to provide a better experience. Kind regards!

Dear Sean, Thank you for your excellent 5 out of 5 rating! We're delighted to hear that you found our hotel convenient for shopping and resting.We look forward to welcoming you back for another enjoyable stay.Best regards,

Dear Shelija, Thank you for your wonderful feedback! We're delighted to hear that you found our rooms beautiful and clean. We look forward to welcoming you back soon! Regards!

Dear Andrew, We're thrilled to hear that you found our staff very nice and helpful! Your kind words are greatly appreciated, and we look forward to welcoming you back for another stay in the future. Thank you for choosing us!Kind regards!

Dear Lovepreet, Thank you for your feedback! We're delighted to hear that you had a positive experience overall. Your rating and comments are valuable to us as we strive to continuously improve our services. If there's anything specific you think we could do better to earn that extra star next time, please feel free to let us know. We hope to have the pleasure of welcoming you back soon!Regards!

Dear Lynne, Thank you for your feedback! We're pleased to hear that you enjoyed a quiet stay with us. Providing a peaceful environment for our guests is a top priority, and we're glad that it contributed to your positive experience. We appreciate your 5-star rating and hope to have the opportunity to welcome you back for another peaceful stay in the future!Kind regards!

Dear Mike, We apologize for the inconveniences you experienced during your stay. Your feedback is crucial for us to address these issues and ensure a better experience for our guests. Rest assured, we will investigate all your concerns to prevent similar issues in the future. We appreciate your patience and understanding, and we hope to have the opportunity to make it up to you on your next visit.Kind regards!

Dear Amneet, Thank you for sharing your feedback with us. We appreciate your honesty, and we're sorry to hear that your experience was average. Your comments help us understand where we can improve, and we're committed to delivering a better experience for all our guests. If there are specific areas you feel we could enhance, please don't hesitate to let us know. We value your input and hope to have the opportunity to exceed your expectations in the future.Kind regards!

Dear Rojina, We're deeply sorry to hear about your experience with our front desk receptionist. Providing a warm and welcoming atmosphere is a priority for us, and we apologize if we fell short of your expectations in this regard. Your feedback is invaluable, and we will address this matter promptly with our team to ensure that all our guests receive the hospitality they deserve. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.Kind regards!

Dear Robert, Thank you for your positive feedback! We're thrilled to hear that you found everything you needed during your stay and that you enjoyed our convenient location and great amenities. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We look forward to welcoming you back for another enjoyable stay in the future! Regards!

Dear Robert, Thank you for sharing your rating with us. We're sorry to see that your experience fell short of expectations. Your feedback is important to us, and we would love to learn more about how we can improve. Please feel free to share any specific areas where you feel we could enhance our services. We value your input and hope to have the opportunity to better serve you in the future.Regards!

Dear Roberto, Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the disturbance caused by our staff knocking on your door despite the "Do Not Disturb" sign being displayed.Respecting our guests' privacy and preferences is paramount to us, and we regret that we fell short of meeting this expectation during your stay. We have addressed this issue with our team to ensure that proper protocols are followed to prevent such incidents from occurring in the future.We appreciate you bringing this matter to our attention, and we hope to have the opportunity to welcome you back for a more seamless and enjoyable experience in the future.Warm regards,

Dear Inder, We are sincerely sorry to hear about your disappointing experience during your stay. Maintaining cleanliness and providing a peaceful environment are essential aspects of our service, and we regret that we failed to meet these expectations. Your feedback is crucial to us, and we will address the issues you've mentioned with our team immediately to prevent recurrence. We apologize for any inconvenience caused and hope you will consider giving us another chance to provide you with a much-improved experience in the future.Regards!

Dear Debra, Thank you for your feedback. We appreciate your input regarding the bathroom, and we'll certainly take it into consideration as we continue to improve our accommodations. Your satisfaction is important to us, and we hope that despite this issue, you had an overall positive experience during your stay. If there's anything else you'd like to share or if there's anything we can do to make your next stay even better, please feel free to let us know. We hope to welcome you back soon!Regards!

Dear David, Thank you for providing us with your feedback regarding your recent stay. We're glad to hear that our front desk team made an effort to assist you during your time with us.We sincerely apologize for the various issues you encountered during your stay, including the cleanliness of the room, the malfunctioning coffee machine, and the lack of mugs for coffee. Additionally, we regret any inconvenience caused by the smoke smell on the patio, as well as the condition of the furniture, fixtures, and towel rack. Please be assured that we take your feedback seriously, and we will address these issues promptly to improve the experience for our future guests. Your feedback serves as valuable input for our ongoing efforts to enhance our services and facilities.We appreciate your patience and understanding, and we hope to have the opportunity to welcome you back in the future to provide you with a much-improved experience.Warm regards,

Dear Kimberly, We appreciate your loyalty and regret to hear about your recent experience. Please accept our sincerest apologies for the cleanliness issues you encountered during your stay. Your feedback is invaluable, and we'll address these concerns immediately to ensure a higher standard going forward. We're pleased to hear that you enjoyed the company of our bartender, and we'll pass along your compliments. We hope you'll reconsider and give us another chance to provide you with a more positive experience in the future. Kind regards!

Dear Andrew, Thank you for taking the time to rate your experience! We're pleased to see that you had a positive stay overall. If there's anything specific you enjoyed or any areas where we can improve to make your next visit even better, please feel free to share your feedback with us. We value your input and hope to have the opportunity to welcome you back for another great stay soon!Regards!

Dear Irving, We apologize for the wait and any inconvenience caused. Your feedback helps us improve, and we'll strive to be more prompt in assisting you next time. Kind regards,!

Dear Emily, Thank you for sharing your feedback with us. We're glad to hear that you found our hotel convenient, clean, and suitable for families. We're always striving to improve, so if there's anything specific you think we could do better, please don't hesitate to let us know. We appreciate your support and hope to welcome you back for an even better experience in the future. Regards!

Dear Mandy, Thank you for sharing your experience with us. We're glad to hear that your stay was generally quiet. We apologize for any inconvenience regarding your room location and the lack of bath towels. Your feedback is valuable, and we'll take steps to ensure a more comfortable and convenient experience for you in the future. If you plan to visit again, please let us know about any special requirements, and we'll do our best to accommodate them. We appreciate your understanding and hope to welcome you back soon.Kind regards!

Dear Amanda, Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your room did not meet your expectations. Please know that we take cleanliness and maintenance very seriously, and we regret that we fell short in this regard. Rest assured, we have addressed these issues with our housekeeping and maintenance teams to ensure that they are promptly rectified. If you would be willing to give us another chance, we would love the opportunity to make it up to you and provide you with a much-improved experience.Thank you once again for bringing these matters to our attention.Sincerely,

Dear Marc, Thank you for taking the time to rate your experience. We appreciate your feedback and would love to know more about how we can improve to earn a higher rating from you in the future. Please feel free to reach out to us with any specific suggestions or concerns you may have. We hope to have the opportunity to exceed your expectations on your next visit. Thank you kindly!

Dear Mike, Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you experienced regarding our housekeeping services during your stay.We understand that our policy of cleaning rooms upon request may not have been clearly communicated, and we regret any confusion this may have caused. Please know that we have taken note of your feedback and will work to improve our communication with guests regarding our housekeeping services. We appreciate you bringing this matter to our attention, and we hope to have the opportunity to welcome you back for a more seamless and enjoyable stay in the future.Thank you for choosing to stay with us.Sincerely,

Dear Matthew, Thank you for your feedback! We're glad you enjoyed your stay with us. We hope to welcome you back for an improved experience in the future.Best regards!

Dear Carmen,Thank you for sharing your rating with us. We're sorry to hear that your experience fell short of expectations. Your feedback is valuable, and we'll use it to improve. Please feel free to reach out if there's anything specific we can address to make your next stay better.Best regards,

Dear Ashley,Thank you for sharing your rating with us. We're sorry to hear that your experience fell short of expectations. Your feedback is valuable, and we'll use it to improve. Please feel free to reach out if there's anything specific we can address to make your next stay better.Best regards,

Dear Ursa, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. Your concerns regarding the room conditions, including the lack of fresh air, noise disturbance, and decor, are taken seriously, and we regret that we did not meet your expectations in these areas. We hope to have the opportunity to regain your trust and provide you with a more enjoyable experience in the future. If you have any further comments or concerns, please do not hesitate to reach out to us directly.Regards!

Dear Gary, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced due to noise during your stay. We will take your feedback into consideration and work on addressing the noise issue to ensure a more pleasant experience for our future guests. . We hope to have the opportunity to welcome you back and provide you with a much quieter and more enjoyable stay. If you have any further comments or concerns, please don't hesitate to reach out to us directly. Kind regards!

Dear Steven, I'm deeply sorry to hear about the issues you encountered during your stay. The safety and comfort of our guests are our top priorities, and it's unacceptable that you experienced disturbances in the lobby. We'll address this with our team to ensure a more secure environment for all guests. Additionally, we apologize for the delay in having your room ready and for any inconvenience caused by maintenance issues in other rooms. Your feedback is invaluable to us, and we'll work diligently to improve in these areas. If there's anything we can do to make it right or assist you further, please don't hesitate to reach out. Regards!

Dear Brigitte, We're truly sorry to hear that your experience with us was disappointing. Please accept our sincerest apologies for any issues you encountered during your stay. Your feedback is incredibly important to us, and we would appreciate the opportunity to learn more about your experience so that we can address any concerns and make improvements. Please feel free to reach out to us directly so that we can discuss your stay in more detail.Best regards!

Dear Suzanne, Thank you so much for your wonderful 5-star rating! We are thrilled to hear that you had a fantastic stay with us. Your positive feedback means a lot to our team, and it motivates us to keep providing excellent service. We look forward to welcoming you back on your next visit!Kind Regards!

Dear Robert, Thank you for your feedback! We're glad to hear that our proximity to Orchard Park Mall was convenient for you during your stay. If there's anything else we can do to enhance your experience next time, please don't hesitate to let us know. We appreciate your rating and hope to welcome you back soon! Regards!

Dear Donna, Thank you for taking the time to rate our hotel. We are delighted to hear that you had a positive experience during your stay. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay. Kind regards!

Dear Tim, That's wonderful to hear! We're thrilled that your son enjoyed the pool and hot tub, and it's great to know that you found our hotel clean and our staff helpful. We hope to welcome you and your family back again soon for another enjoyable stay!Regards!

Dear Lucia, Thank you for choosing to stay with us. We value your feedback and would like to learn more about your experience to see how we can improve. If you have any specific concerns or suggestions, please feel free to share them with us. We appreciate your input and hope to have the opportunity to better meet your expectations in the future. Regards!

Dear Whitney, Thank you for sharing your feedback with us. We appreciate your observations about the property, including the absence of an elevator in the older building and the differences between room sections. We understand that these aspects may have impacted your stay, and we apologize for any inconvenience caused. Your comments are valuable to us as we continue to enhance our facilities and services. We hope to have the opportunity to welcome you back and provide a more seamless experience in the future.Regards!