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Serene Kandy

4.0 star property
Upscale hotel with 8 outdoor pools and children's pool

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your current months are May, 2024 and June, 2024.
May 2024
June 2024

Photo gallery for Serene Kandy

Terrace/patio
Junior Suite with Jacuzzi - East Wing | 7 bedrooms, premium bedding, in-room safe, desk
Restaurant
7 bedrooms, premium bedding, in-room safe, desk
Junior Suite with Jacuzzi - East Wing | 7 bedrooms, premium bedding, in-room safe, desk
Reviews
7.8

Good

Popular amenities

  • PoolPoolPool
  • Breakfast availableBreakfast availableBreakfast available
  • Free WiFiFree WiFiFree WiFi
  • RestaurantRestaurantRestaurant
  • BarBarBar
  • Room serviceRoom serviceRoom service
The price is ￥9,463
￥12,283 total
includes taxes & fees
May 20 - May 21

Explore the area

Map
Kandy, 113, Rajapihilla Mawatha
  • Popular LocationTemple of the Tooth20 min walk
  • Popular LocationKandy Lake3 min drive
  • Popular LocationRoyal Palace of Kandy3 min drive
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Room options

View all photos for Super Deluxe Quadruple with Kitchenette - Main Wing

Super Deluxe Quadruple with Kitchenette - Main Wing | 7 bedrooms, premium bedding, in-room safe, desk

Super Deluxe Quadruple with Kitchenette - Main Wing

Highlights

Balcony
Soundproofed
Air conditioning
Kitchenette
Refrigerator
Dishwasher
Flat-screen TV
Premium bedding
  • Sleeps 4
  • 2 Twin Beds and 1 Double Bed

View all photos for Super Deluxe Double or Twin - Main Wing

Super Deluxe Double or Twin - Main Wing | 7 bedrooms, premium bedding, in-room safe, desk

Super Deluxe Double or Twin - Main Wing

Highlights

Balcony
Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
7 bedrooms
Private bathroom
Hair dryer
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Super Deluxe Single - Main Wing

Super Deluxe Single - Main Wing | 7 bedrooms, premium bedding, in-room safe, desk

Super Deluxe Single - Main Wing

Highlights

Balcony
Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
7 bedrooms
Private bathroom
Hair dryer
  • Sleeps 1
  • 1 Double Bed

Similar properties

Near Temple of the Tooth

Bar (on property)

Grand Serendib Hotel

Kandy
Pool
Parking included
Free WiFi
Restaurant
9.2 out of 10, Wonderful, (30)
The price is ￥11,772
￥15,422 total
includes taxes & fees
May 26 - May 27
Grand Serendib Hotel

About the neighborhood

Kandy

Located in Kandy, Serene Kandy is in the historical district and on a lake. Dhamma Kuta Vipassana Meditation Centre and Kadugannawa Tea Factory & Sales Center are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Udawatta Kele Sanctuary and Central Highlands of Sri Lanka. Looking to enjoy an event or a game while in town? See what's happening at Asgiriya Stadium or Pallekele International Cricket Stadium.
Visit our Kandy travel guideOpens in a new window

What's nearby

  • Wales Park - 12 min walk
  • Temple of the Tooth - 20 min walk
  • Kandy Lake - 3 min drive
  • Royal Palace of Kandy - 3 min drive
  • Kandy General Hospital - 4 min drive

Getting around

  • Kandy Railway Station - 8 min drive
  • Bandaranaike Intl. Airport (CMB) - 170 min drive

Restaurants

  • Pizza Hut - 17 min walk
  • Burger King - 15 min walk
  • KFC - 16 min walk
  • The Pub - 17 min walk
  • Nagalingam's Bhavan - 19 min walk

About this property

Serene Kandy

Upscale hotel by the lake
Take advantage of a terrace, laundry facilities, and a bar at Serene Kandy. Free in-room WiFi and a restaurant are available to all guests.
You'll also find perks like:
  • 8 outdoor pools and a children's pool, with sun loungers
  • Free self parking
  • Continental breakfast (surcharge), a roundtrip airport shuttle (surcharge), and tour/ticket assistance
  • A front-desk safe, luggage storage, and newspapers in the lobby
Room features
All guestrooms at Serene Kandy feature perks such as premium bedding and air conditioning, in addition to amenities like free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 42-inch flat-screen TVs with satellite channels
  • Wardrobes/closets, balconies, and eco-friendly cleaning products

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily continental breakfast available for a fee: USD 10 for adults and USD 5 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 8 outdoor pools
  • Children's pool

Family friendly

  • 8 outdoor pools
  • Children's pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • In the mountains
  • On a lake
  • Pool loungers
  • Terrace

Accessibility

  • Elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 42-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Paper towels

Outdoor space

  • Balcony

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 7:00 AM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 6 AM - midnight
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Christmas Eve (24 December) Gala Dinner per adult: USD 60
  • Christmas Eve (24 December) Gala Dinner per child: USD 30 (from 6 to 11 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: USD 75
  • New Year's Eve (31 December) Gala Dinner per child: USD 37.5 (from 6 to 11 years old)

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately USD 10 for adults and USD 5 for children
  • Airport shuttle fee: USD 80 per vehicle (one-way)
  • Rollaway bed fee: USD 10.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Serene Grand Hotel Kandy
Serene Grand Hotel
Serene Grand Kandy
Serene Grand
Serene Kandy Hotel
Serene Kandy Hotel
Serene Kandy Kandy
Serene Kandy Hotel Kandy

Frequently asked questions

Does Serene Kandy have a pool?

Yes, this property has 8 outdoor pools and a children's pool.

How much does it cost to stay at Serene Kandy?

As of May 14, 2024, prices found for a 1-night stay for 2 adults at Serene Kandy on May 20, 2024 start from ￥9,463, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Serene Kandy pet-friendly?

No, pets are not allowed at this property.

How much is parking at Serene Kandy?

Self parking is free at this property.

What time is check-in at Serene Kandy?

Check-in start time: 7:00 AM; Check-in end time: 11:30 PM. Late check-in is available during limited hours.

What time is check-out at Serene Kandy?

Check-out is at noon.

Does Serene Kandy provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 80 per vehicle applies.

Where is Serene Kandy located?

Situated in the historical district, this hotel is within a 15-minute walk of Malwathu Maha Viharaya and Wales Park. Kandy Clock Tower and Lakeside Adventist Hospital are also within 1 mi (2 km). Kandy Railway Station is 21 minutes by foot.

Serene Kandy Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 8 out of 28 reviews" "
Rating 8 - Good. 12 out of 28 reviews" "
Rating 6 - Okay. 4 out of 28 reviews" "
Rating 4 - Poor. 3 out of 28 reviews" "
Rating 2 - Terrible. 1 out of 28 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend
Good hotel and in hilly area of Kandy. Restaurant was also good. Road was busy enough that we could just hail a tuk tuk for 300rup into Kandy Center.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Room comfort
Needs improvement in room maintenance. Telephone not working, set top box not working, remote not working
Stayed 1 night in Dec 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Not a 4 star hotel..very disappointed
My partner and I stayed at the hotel for 2 nights and we were very disappointed as it is not a 4 star hotel as stated and not close to any attractions. In our opinion it is a basic b&b place which we would probably rate a 2 star. The hotel is situated quite high up the hill so it is not as close to the temple of tooth or the lake or Kandy town. The bathroom was all clogged up and it was the same in another room we were moved to on our second day. Bedside mats were towels which looked like they were not cleaned. The drivers who work for the hotel are utterly expensive so don't be fooled to book tours with them. Breakfast was basic but dinner wasn't great at all. Staff are very friendly and helpful.
Stayed 2 nights in Jan 2018

8/10 Good

Ajit, Colombo

Liked: Cleanliness, staff & service, property conditions & facilities
Take Care to avoid injury
As soon after checking in,we were guided to our room and on entering through the Doorway, I knocked my Leg .on the corner of the Bed ,which is quite sharp edged,resulting in my skin coming off. The cause of this happening is because the Mattress is about 6" shorter on the Left side,Right side and from the Foot of the Bed. The Hotel should warn the guests accordingly or fit out the Beds with Mattress to fit the framework. The Manager and Staff immediately got me Ice to apply on the wound and thereafter rendered First Aid.
Stayed 2 nights in Jan 2018

10/10 Excellent

Raman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Serene grand
Awesome. Great location. Scenic view. Nice comfy rooms
Stayed 1 night in Jan 2018

8/10 Good

Nick, perth

Liked: Cleanliness, room comfort
Disliked: Staff & service
Nice hotel
Charged for beers from mini bar that weren't there to begin with
Stayed 1 night in Dec 2017

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay in Kandy
Attentive staff, good food
Stayed 3 nights in Nov 2017

6/10 Okay

Traveller, USA

Liked: Cleanliness, staff & service
Not as bright as 4 stars, but good for a night
he hotel definitely should be categorized as three-star. The rooms are clean and comfortable, but completely outdated. I stayed in a deluxe double room and it was nothing fancy. The walls, ceilings, and floors are not soundproofed. You can hear EVERYTHING from other guests, the restaurant, and staff. It seemed like they were constantly moving furniture above me and you hear the regular slamming of doors. I had a mountain view of the building next-door under construction. The rooms aren't sealed very well. There was a large gap under my room door (I put a towel to block bugs coming in) and gaps in the sliding glass doors. They don’t provide face or hand towels. I had to request when I first arrived and only got one in the two nights that I stayed. They don’t have duvets or comforters. You’re only left to cover with the bedsheets. I agree with the previous guests, the layout is bazaar. On the plus side, the breakfast and dinner buffets are good. However, the food is only warm and not hot. And the staff is friendly enough.
Stayed 2 nights in Oct 2017

8/10 Good

Scott, American living in Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fairly priced hotel with mountain view of Kandy ci
My wife and I stayed here for two nights. We were not sure what to expect, but it ended up being a great place to stay. The staff and the manager did everything they could to make our stay comfortable and enjoyable. They also provided an awesome driver who made it very easy for us to visit all of the sites/activities that we hoped to see. If I had to suggest one thing that I think could be a bit better, I would say the food. It was certainly not bad, but it could be better. About the same as other places I have stayed in Sri Lanka. Overall, I feel good about the room and the service we received. I think the hotel is reasonably priced and it is worth a stay if you are staying in Kandy for a couple days.
Stayed 2 nights in Oct 2017

4/10 Poor

Chris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dreadful service!!!!
I stayed in seven different hotels during my time in Sri Lanka and the Serene Grand was the worst. The bathroom was crawling with ants when we arrived meaning the overall cleanliness was poor. The service was even worse. The internet in the hotel was down so i asked at 8am if it could be checked, by 3pm it was still down and i was told it would be back up in half an hour. An hour later it was still down and it took another hour for them to deliver me a dongle. I was told my laundry would be ready in the morning and again at 3pm I had to ask where this was (the reaction suggested they had completely forgot about it). I was told it would be ready by 4pm but again when i asked i got a surprised look. I came back from dinner at 8pm and the laundry still hadn't been done. If you ask for the staff here to help then you will be completely forgotten about within minutes (and the hotel wasn't even busy).