KFUM Arena

Nice hotel. I had a really good experience with staff, rooms were clean.

As a customer, I am extremely disappointed with the way this hotel is being operated. There is no reception and no staff available to address even the most basic needs of guests. We have had difficulty getting basic items such as towels, fans, and access to a microwave for heating food. The rooms are hot, and when we ask for a fan, we are repeatedly told to go to the laundry room and pick one up ourselves—only to find that there are no fans available. If the hotel is being operated remotely, there still needs to be a reliable system in place to ensure that essential items are stocked and easily accessible 24/7. Towels, fans, irons, and other basic guest necessities should be properly stocked in a clearly designated location that guests can access within a couple of minutes. There is also a serious issue with the trash outside the back of the hotel. The smell is unpleasant, and this needs to be managed properly, especially if there is no staff physically present to monitor the property. I understand that remote hotel operations may be efficient from the management’s perspective, but as a paying customer, I am experiencing the opposite: frustration and inconvenience. We are on vacation, and we should not have to repeatedly spend our time chasing down basic necessities or advising the hotel on how these things should be handled. The have been operating this property for years, so I would expect these basic operational issues to have already been addressed. Please take this