Jizzakh Region Vacations & Trips from ￥342,184

We enjoyed our stay at the Polar Hotel. The hotel picked for its listing feature "Full-service spa" which unfortunately was not working on arrival. Stronlgy recommend all the travelers to double check with the hotel personale for the hotel listed facilities if everything is in working condition. If any renovations are in place that may affect any of the listed facilities operation. Overall the staff was very friendly we have had a great / good range served breakfast provided. Very warm heart atmosfear and tidy rooms.

I had a very disappointing experience at the Continental Hotel in Samarkand during checkout. My sister unfortunately lost her room key card, and the receptionist immediately told us we had to pay a $30 fine. I asked him to show me the hotel policy or any written terms stating that a lost card carries a $30 charge. He could not provide anything. When I questioned the charge, his behaviour became increasingly aggressive. I asked to speak to the manager so we could resolve the matter properly, but he refused. He then began shouting at me. I explained that I had a taxi waiting outside and a train to catch, but instead of trying to resolve the issue professionally, he continued to argue. What was particularly concerning was that the amount suddenly changed. The original demand was $30, then it was reduced to $20, and eventually to $15 after I continued refusing to pay a charge that had not been supported by any policy he could show me. I eventually paid the $15 reluctantly because I was under severe time pressure and did not want to miss my train. I paid because of the circumstances, not because I accepted that the charge was justified. The issue is not really the $15. It is the way the situation was handled: an unexplained “fine,” no policy provided, refusal to let me speak with a manager, a repeatedly changing amount, and aggressive behaviour towards a guest who was trying to leave. My advice to future guests is to avoid this place at all cost. It’s run by gangsters.

This was a really nice hotel. Nicely decorated and helpful staff.