Jigokudani

Nice location, in a walkable distance to the subway (Tozai Line) and Maruyama Park. Sapporo Station and places around there (shopping, Hokkaido University, etc.) are also walkable, but it's a bit of a stretch, especially on hot days. Check-in and check-out was smooth. There are no humans present, everything is done via tablet, but it works. When the auto-lock on our door stopped working (probably low battery), they were very responsive and sent someone to fix it right away. Overall a smooth and pleasant experience.

We stayed here as a family, and overall it was a good experience with a few things to note. The room itself was very spacious definitely a big plus for families. There was plenty of sleeping space, which made everyone comfortable, though I do think the pillows could be improved for a better night’s sleep. I also wish there had been a larger table and more seating to better accommodate a family. Cleanliness was okay, but could use some improvement. I’m a bit particular when it comes to cleaning, and I did feel the need to wipe down surfaces myself with disinfectant wipes. That said, the staff truly stood out they were amazing. Check-in was smooth, and anytime we needed something, they were quick, helpful, and very accommodating. Hands down one of the best parts of our stay. The hotel itself is family-friendly in terms of room space and layout. However, the surrounding area may not feel as family-oriented. There are quite a few clubs nearby, and it gives off a bit of a red-light district vibe at night. If that doesn’t bother you, the location is actually very convenient right in the heart of downtown with plenty to do and see. Overall, a solid stay thanks to the space and incredible staff, with a few areas that could be improved.

We enjoyed our stay. The room was clean and big. Staff members were friendly and helpful. The re are a couple things I do want to see a change for better experience. I hope there would be a couple hook in the bathroom to hang clothes or towels and another mirror outside the bathroom so guests can get ready when someone is using the toilet.