"I recently stayed at Fairmont Resort Blue Mountains for one night over a holiday weekend with my family. At over $700 for a single room, I expected a premium experience. Unfortunately, the reality fell well short of the price tag.
The issues started at check-in. We arrived and were told our room wasn't ready and that we would receive a text when it became available. No text ever came. After returning to the front desk after 3pm, we were told concierge would have our key. Concierge had neither our room key nor our bags, so we had to return to the front desk yet again before finally receiving access to our room.
The room itself was extremely disappointing. It felt tired, dated, and poorly maintained. The king bed didn't even have properly fitted sheets. The paintwork was worn, the carpet appeared dirty, and the bathroom was in particularly poor condition. The showerhead looked decades old, and the bathroom tiles were visibly affected by black mould. This is not what I'd expect from a hotel charging premium holiday rates.
We also requested an extra sheet or blanket for the fold-out bed and were told there would be a $60 charge. I can understand charging for additional bedding when bringing in a cot or extra bed, but charging that amount for a simple blanket when guests are already paying such extraordinary room rates felt unreasonable.
While the family facilities are one of the resort's main selling points, they too were disappointing. The arcade was useful for keeping child"
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