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Hotel Villa Caletas

4.0 star property
Ocean views meet relaxation at this boutique resort where guests enjoy spa treatments, yoga classes, and peaceful moments by the water's edge

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Hotel Villa Caletas offers a tranquil oceanside escape with an art gallery and designer stores. Guests can unwind at the private beach, book spa services, or join yoga classes at the 24-hour health club. Enjoy the poolside bar and complimentary WiFi at this upscale retreat.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Standard Twin Room

Standard Twin Room | View from room

Standard Twin Room

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Individually decorated
Air conditioning
Free rollaway/extra beds
LCD TV
Premium bedding
Separate bedroom
Ceiling fan
  • Garden view
  • 51 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Deluxe

Standard Deluxe | Premium bedding, down comforters, minibar, in-room safe

Standard Deluxe

9.6 out of 10
Exceptional
(8 reviews)

Highlights

Balcony
Individually decorated
Air conditioning
Free rollaway/extra beds
LCD TV
Ceiling fan
Premium bedding
Down duvet
  • Garden view
  • 46 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Villa

Villa | Premium bedding, down comforters, minibar, in-room safe

Villa

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Balcony
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
LCD TV
Premium bedding
Separate bedroom
  • Garden view
  • 44 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Junior Suite

Junior Suite | Premium bedding, down comforters, minibar, in-room safe

Junior Suite

7.2 out of 10
Good
(5 reviews)

Highlights

Balcony
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
LCD TV
Premium bedding
Separate bedroom
  • Ocean view
  • 75 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Junior Suite Superior

Junior Suite Superior | Premium bedding, down comforters, minibar, in-room safe

Junior Suite Superior

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
LCD TV
Premium bedding
Separate bedroom
  • Ocean view
  • 111 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Standard Double

Standard Double | Premium bedding, down comforters, minibar, in-room safe

Standard Double

Highlights

Balcony
Individually decorated
Air conditioning
LCD TV
Ceiling fan
Down duvet
Premium bedding
Separate bedroom
  • 51 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite Regular

Suite Regular | Premium bedding, down comforters, minibar, in-room safe

Suite Regular

Highlights

Balcony
Individually decorated
Air conditioning
LCD TV
Ceiling fan
Down duvet
Premium bedding
Separate bedroom
  • 91 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Master Suite

Master Suite | Premium bedding, down comforters, minibar, in-room safe

Master Suite

Highlights

Balcony
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
LCD TV
Premium bedding
Separate bedroom
  • 122 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for El Barco Suite

El Barco Suite | Premium bedding, down comforters, minibar, in-room safe

El Barco Suite

Highlights

Balcony
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
LCD TV
Premium bedding
2 bedrooms
  • 260 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds

View all photos for Honeymoon Suite

Honeymoon Suite | Premium bedding, down comforters, minibar, in-room safe

Honeymoon Suite

Highlights

Balcony
Individually decorated
Air conditioning
LCD TV
Ceiling fan
Down duvet
Premium bedding
Separate bedroom
  • 130 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Egyptian Suite at Zephyr Palace

Egyptian Suite at Zephyr Palace | Living area | LCD TV

Egyptian Suite at Zephyr Palace

Highlights

Balcony
Individually decorated
Air conditioning
LCD TV
Ceiling fan
Down duvet
Premium bedding
Separate bedroom
  • 130 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for New World Suite at Zephyr Palace

New World Suite at Zephyr Palace | Premium bedding, down comforters, minibar, in-room safe

New World Suite at Zephyr Palace

Highlights

Balcony
Individually decorated
Air conditioning
LCD TV
Ceiling fan
Down duvet
Premium bedding
Separate bedroom
  • 130 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Oriental Suite at Zephyr Palace

Oriental Suite at Zephyr Palace | Premium bedding, down comforters, minibar, in-room safe

Oriental Suite at Zephyr Palace

Highlights

Balcony
Individually decorated
Air conditioning
LCD TV
Ceiling fan
Down duvet
Premium bedding
Separate bedroom
  • 130 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for The 20s Suite at Zephyr Palace

The 20s Suite at Zephyr Palace | Premium bedding, down comforters, minibar, in-room safe

The 20s Suite at Zephyr Palace

Highlights

Balcony
Individually decorated
Air conditioning
LCD TV
Ceiling fan
Down duvet
Premium bedding
Separate bedroom
  • 128 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for African Suite at Zephyr Palace

African Suite at Zephyr Palace | Premium bedding, down comforters, minibar, in-room safe

African Suite at Zephyr Palace

Highlights

Balcony
Individually decorated
Air conditioning
LCD TV
Ceiling fan
Down duvet
Premium bedding
Separate bedroom
  • 129 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
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About the neighborhood

Located in Tárcoles, Hotel Villa Caletas is in a rural area and near a private beach. Jacó Beach and Carara National Park reflect the area's natural beauty and area attractions include Hacienda las Agujas and Neo Fauna. Discover the area's water adventures with kayaking and scuba diving nearby, or enjoy the great outdoors with hiking/biking trails and skydiving. Visit our Tárcoles travel guide
View more Resorts in Tárcoles
Map
12358 - 1000, Puntarenas, Tárcoles, Central Pacific 5 miles before Jaco

What's nearby

  • The view from our yard. Playa agujas and the ocean!We rented a cottage right on the beach. So secluded and quiet! It's in air bnb if your curious.
    Playa Agujas
    13 min drive - 8.1 km
  • Aerial of Jaco Costa Rica, beach, The pacific coast.Rainforest sits in the forground
    Jacó Beach
    16 min drive - 15.7 km
  • Auto Mercado Herradura
    7 min drive - 4.9 km
  • Hacienda las Agujas
    8 min drive - 7.7 km
  • Canopy Vista Los Suenos Adventure Park
    10 min drive - 4.3 km

Getting around

  • Juan Santamaria Intl. Airport (SJO)
    87 min drive

Restaurants

  • Starbucks
    9 min drive
  • The Hook Up
    16 min drive
  • Restaurante Carabelas
    13 min drive
  • La Ostra
    6 min drive
  • Coco’s Restaurant & Bar
    14 min drive

About this property

Hotel Villa Caletas

Upscale boutique resort near Marina Los Sueños
Free continental breakfast, a poolside bar, and a terrace are just a few of the amenities provided at Hotel Villa Caletas. With a nearby private beach, free beach cabanas, and beach massages, this resort is the perfect place to soak up some sun. Indulge in a facial, Ayurvedic treatments, and a manicure/pedicure at the onsite spa. The on-site restaurant, Anfiteatro, offers breakfast, brunch, lunch, dinner, and kids' meals. Yoga classes are offered at the 24-hour health club; the property also has an art gallery on site, designer stores on site, and a garden. In addition to laundry facilities and a bar, guests can connect to free in-room WiFi.
Other perks include:
  • An outdoor pool along with sun loungers and pool umbrellas
  • Free self parking
  • A roundtrip airport shuttle (surcharge), express check-out, and babysitting (surcharge)
  • A 24-hour front desk, a front-desk safe, and a gift shop
  • Guest reviews give top marks for the helpful staff
Room features
All guestrooms are individually decorated, and have comforts such as premium bedding and air conditioning, in addition to thoughtful touches like free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with tubs or showers and free toiletries
  • LCD TVs with premium channels
  • Balconies, childcare services, and coffee/tea makers

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Area shuttle (surcharge)
  • Free beach shuttle
  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Anfiteatro
  • Mirador

Things to do

  • 24-hour health club
  • Art gallery
  • Designer stores
  • Full-service spa
  • Outdoor pool
  • Yoga classes

Family friendly

  • In-room babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference center
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Direct access to a private beach
  • Free beach cabanas
  • Garden
  • In the mountains
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator (single-level property)
  • Well-lit path to entrance

More

  • Banquet hall
  • Built in 1992
  • Designated smoking areas (fines apply)
  • Victorian architecture

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 60000 per vehicle
  • Housekeeping is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Hotel Villa Caletas
Hotel Villa Caletas Herradura
Villa Caletas
Villa Caletas Herradura
Villa Caletas Hotel
Hotel Villa Caletas Jaco
Villa Caletas Jaco
Villa Caletas
Resort Hotel Villa Caletas Jaco
Jaco Hotel Villa Caletas Resort
Resort Hotel Villa Caletas

Frequently asked questions

Does Hotel Villa Caletas have a pool?

Yes, this property has an outdoor pool.

Is Hotel Villa Caletas pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Villa Caletas?

Check-in start time: 2 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Villa Caletas?

Check-out is at noon.

Does Hotel Villa Caletas provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 60000 per vehicle applies.

Where is Hotel Villa Caletas located?

Offering direct access to the beach, this Tárcoles resort is 3.1 mi (5 km) from Canopy Vista Los Suenos Adventure Park and within 6 mi (10 km) of Playa Agujas and Playa Bochinche. Playa Limoncito and Mantas Beach are also within 6 mi (10 km).

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Reviews

Hotel Villa Caletas Reviews

9.2

Wonderful

9.4

Cleanliness

8.6

Location

9.4

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 507 out of 709 reviews
Rating 8 - Good. 136 out of 709 reviews
Rating 6 - Okay. 43 out of 709 reviews
Rating 4 - Poor. 15 out of 709 reviews
Rating 2 - Terrible. 8 out of 709 reviews

Reviews

10/10 Excellent

Valerie

Liked: Cleanliness, amenities, property conditions & facilities
Amazing view of the ocean and sunset from our room!
Stayed 1 night in Nov 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place to stay, will definitely go back. Beautiful property and so many amazing views.
Stayed 4 nights in Feb 2025

10/10 Excellent

Michael M Boire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

Beautiful setting and spectacular view from our room. The pool is beautiful! The beach is nice, but access to the water is a bit challenging. The service in the restaurant is a bit slow, but not a huge deal, considering the view. All of the food was excellent, as were the cocktails
Stayed 2 nights in Mar 2025

10/10 Excellent

karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I Loved It All!

A slice of heaven: the beautiful beach, the infinity pool, the fabulous food and cocktails, the spectacular views! I loved it all!
Stayed 2 nights in Feb 2025

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
spectacular views and scenery.
Stayed 1 night in Feb 2024

10/10 Excellent

Anoushka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location of this property. The views of the ocean, mountains, and sunsets were truly spectacular!
Stayed 3 nights in Nov 2023

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Legendary views!

It is one of the most beautiful and romantic spots in Costa Rica. The stunning views are legendary. But there is a lot of stairs and incline, so be prepared. But don’t miss this beautiful place.
Stayed 4 nights in Feb 2025

10/10 Excellent

Fito

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a perfect place to get married or impress your significant other with romance. The views are remarkable
Stayed 1 night in Jul 2024

10/10 Excellent

RENATA EDYTA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It offers spectacular views, good food, and polite customer service. It also has a good spa offering and an amazing yoga spot. You can see a lot of wild animals. The infinity pool is amazing and it offers an incredible view.
Stayed 5 nights in Oct 2024

10/10 Excellent

Will

Liked: Cleanliness, staff & service, property conditions & facilities
This is one of Costa Rica’s original luxury hotels and a member of the Small, Distinctive Hotels family. Like a castle perched high on a mountain top overlooking Herradura and Javi - Sunsets and dining here are some of the best in Costa Rica. Come here for the views and history, and dining!
Stayed 1 night in Jul 2024

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a private location not close to anything so the traveler must be looking for a place just to relax and enjoy a view. Nice amenities restaurant was very good.
Stayed 1 night in Aug 2023

8/10 Good

Tze yu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view from the balcony
Stayed 2 nights in Mar 2024

10/10 Excellent

Tatum

Liked: Cleanliness, staff & service, property conditions & facilities
Peaceful paradise surrounded by Costa Rica plants and animals. Piece of heaven !
Stayed 3 nights in Feb 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though it was completely booked, it felt the opposite. Private, secluded and friendly, not to mention breathtakingly beautiful at every turn, we felt like we were one of only a few there. Food and atmosphere was top-notch. Service was exceptional. Would love to return with my entire family one day!
Stayed 2 nights in Mar 2024

8/10 Good

muzaffar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing views of scenery around. Hallways were dark and reptiles @ night
Stayed 2 nights in Aug 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Perfect Hotel

a this is always a perfect place. The rooms are palatial. Everything is spotlessly clean. If a hotel can be perfect this one is. Spa services are great. Food is great. Location is beyond compare. The views are breathtaking. Staff is great. its worth every penny.
Stayed 1 night in Apr 2024

6/10 Okay

debbie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Amazing views, super nice staff, great dining and great spa. However, the hotel needs to be renovated. Furniture in common areas is old. Rooms and bathrooms could be in better conditions.
Stayed 1 night in Aug 2023

8/10 Good

mark

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Just stayed one night. We have been there in the past to enjoy the view and lunch with friends . First time overnight. Room wasn’t comfortable old furnishings and not even close to getting your money’s worth. I guess it is all about the View.
Stayed 1 night in Jun 2024

8/10 Good

Nicole

Liked: Cleanliness, amenities, property conditions & facilities
The quality of the service has dramatically decrease. The staff at the receptions are not locals and their knowledge of the hospitality world is null, this was the worst check in and check out process. Not long ago, this was one of the best boutique hotels in Puntarenas. The place is beautiful, the staff seems they don’t care their job. The restaurant is expensive and they are not willing to make small changes in the menu even if the price is 4x what you will pay on average in any other place. Enjoy the view, don’t expect a good treatment from their staff.
Stayed 1 night in May 2025

8/10 Good

Penelope

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Villa Caletes is one of my favorite places. The setting and views are amazing. The hotel is exquisite- with architecture matching some of the most luxury inns in the world. It does not disappoint in this regards. I was somewhat disappointed with the bed this time. I could feel and hear the springs. I will be back for the view but might stay elsewhere.
Stayed 1 night in Jan 2024

10/10 Excellent

Paris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself is breathtaking. The staff is top notch! Unfortunately the original hiking trail was closed due to the country’s struggle to get back to normal after the pandemic. Transportation into town is costly so it’s best to rent a vehicle if you can. Property not recommended for small children.
Stayed 6 nights in Jul 2023

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful location. The views from this property are stunning. We had a private hot tub with our room and that was great to have. The restaurant was nice, a little pricey and they didn’t offer a free breakfast. Parking is also a little awkward and it’s not within walking distance to anything. We had a car and were able to come and go without a problem. But the property itself, gorgeous. The rooms were clean and beautiful and the staff were all very friendly! Would definitely recommend.

4/10 Poor

Andres

Liked: Staff & service, property conditions & facilities
The property is gorgeous, the views are amazing. But: Our sheets had a red stain, it seems like blood. The restaurant is way too expensive, and I'm not saying this blindly, you can tell the food quality is below average. (We are locals, we know what you can buy and how much it costs). We got bread during our lunch, they gave us toasts, and clearly from the day before or who knows when. We order a hamburger and a pita, the bread wasn't totally fresh. The oil used for the French fries was cheap smelly oil, a nightmare for the stomach. We got sick. We order a couple of Aperol Spritz (priced at $24 each, not even in Europe), the proportions and the mix were totally wrong, it was almost all prosecco and was missing enough Aperol. I know this because I make my own drinks, and my best friend is freaking good at it, so we've been studying the recipe for over a year. When I told the waiter about it, he asked me what's wrong, I tried to explain, and when I told him it wasn't properly mixed, he replied back, saying that was normal because of the liquor density... I came out rude saying I wasn't going to argue with him about how to do it, that we wanted a new drink. He insisted on knowing what was wrong or he was going to be charged for it. So that tells me that restaurant is poorly managed, I told him if that was the case then I'll pay them, but he said it was fine, that he already talked to his boss. The restaurant killed it for us, not planning on going back.
Stayed 1 night in Oct 2025

6/10 Okay

arnav

Liked: Cleanliness, property conditions & facilities, room comfort

Mixed bag

I booked this room based on the amazing review but I overall had a mixed experience ! Positive- the good part of this property is the location, it’s very near Jaco beach and around bunch of restaurants . The views from the room and restaurant is amazing and you would really njoy the sunsets . We also loved the architecture it was really nice, the lobby, room decor and the terrace. The room cleaning staff was meticulous and made nice cute design of towels each day for us. Negative- 1. It seems we arrived during a wedding event . I would expect a 4 star hotel to plan accordingly . However we had to park quite far from the reception as the parking was full . Note we were not super late to check in we had arrived, around 4 pm. Secondly we were told they could sit us for dinner only after 8 pm due to the wedding . We had booked months in advance they should have planned better. 2. During dinner we were told that there is nothing vegetarian except 1 salad. In today’s date for a 4 star property not having any vegetarian option was really disappointing. The person who took the order also did not offer anything like a pasta with no meat or something. We are global travelers and in our experience, such restaurants ( where there is nothing vegetarian ) - generally they offer to cook the same dish but without meat, here they did nothing ! Very disappointing ! We ended up getting good food from Jaco which was cheaper :) 3. Maintenance of the property is poor - while the architecture is
Stayed 3 nights in Feb 2025

6/10 Okay

william

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Place was very clean and nice, but that’s about it. Hot water didn’t work so we took cold showers. Asked one guy and told him what room we were in and he said he’d let them know. Never got fixed. Water for the toilet ran at all times. I tried to fix it because I was still waiting on them to fix the shower but that didn’t happen, so I gave up and just let it run. I’ve been going there for years to the pool and pool bar and never had an issue. I had read some reviews about bad service but I didn’t think it would be that bad. I was wrong, it was horrible. The dining was not good, food quality or service. I wasn’t even going to leave any kind of review until I finally had enough today. My wife went to the pool bar to order us some drinks and no staff was there. Waited 10 mins and still nothing, so she went upstairs to the bar by the restaurant. The bartender told her he’d be down there in a few. 22 minutes later, still no bartender. Went back upstairs to order drinks, and she finally came down with a beer that was barely chilled, was more warm than chilled. So I went upstairs and the other bartender was apologetic but at that point I wasn’t happy. It’s frustrating paying a premium at what seems like the nicest place in Jaco area and have that bad of food, service, etc. I will never again go there and I've been going there since 2017. Sad to see such a nice place be such a disappointment.
Stayed 1 night in Feb 2024