There is a literal nightclub *inside* the hotel building with loud music thumping past midnight. It's difficult to sleep in some rooms even with really good earplugs. Service is also poor. For instance, a desk clerk accidentally put my husband and I into a better room than the one for which we'd paid. We got a call at around 6:30 pm insisting that we pay the price difference for the 2 nights we'd already stayed. Of course, I refused, and they made us move rooms right away or pay the difference for that night even though I was in bed for the evening recovering from a medical procedure and there was no one wanting to book the room. The right actions would have been to (1) never even suggest we should pay for their mistake and (2) have us move rooms the next morning, since it wouldn't have cost them anything but would have saved my husband and I a lot of stress (I was still groggy from anesthesia and in no shape to pack up all of our belongings and move to a different room). Similarly, they require tokens to use the laundry machines but didn't have enough so we often had to wait more than a day even though there were empty machines. They also wouldn't refund if you bought tokens you didn't need right away so we ended up holding on to them until we had more laundry when other guests needed them. Oh, and they had pots and pans that weren't compatible with the induction stove in my room but wouldn't just provide compatible ones. Instead, I once again had to pack up and move rooms.