スタンダード ツインルーム | ミニバー、セーフティボックス (室内)、可動式ベッド、WiFi (無料)
利用可能日を確認

グランド オンス ホテルの口コミ

グランド オンス ホテル
Laleli Cd, Azimkar Sk 22, Istanbul

口コミ

6.8
評価 10 - 55 件の口コミ中 7 件が非常に良い" "
評価 8 - 55 件の口コミ中 25 件が良い" "
評価 6 - 55 件の口コミ中 9 件が普通" "
評価 4 - 55 件の口コミ中 11 件が不満" "
評価 2 - 55 件の口コミ中 3 件が非常に不満" "

7.0/10

清潔度

6.6/10

スタッフとサービス

5.0/10

設備とサービス

5.6/10

施設のコンディションと設備

5.4/10

環境への配慮

口コミ

6/10 (普通)

宿泊されたお客様

グループ旅行
気になった点 : 清潔度、施設のコンディションと設備
2024 年 2 月に 6 泊滞在

4/10 (不満)

宿泊されたお客様

気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 7 月に 2 泊滞在

4/10 (不満)

Ljumri

家族旅行
気になった点 : 清潔度、施設のコンディションと設備
Sehr unfreundliches personal Die zimmer mehr als renovations bedürftig
2023 年 5 月に 3 泊滞在

6/10 (普通)

Arij ezzouhour

2022 年 12 月に 8 泊滞在

2/10 (非常に不満)

sulkhan

2022 年 6 月に 1 泊滞在

8/10 (良い)

Ilkay

2022 年 5 月に 1 泊滞在

10/10 (非常に良い)

svetlana

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Чистые номера , приветливый персонал , удобное расположение , отличная цена ! Спасибо
2021 年 11 月に 4 泊滞在

6/10 (普通)

Recep

2021 年 10 月に 1 泊滞在

2/10 (非常に不満)

Zahra

気になった点 : スタッフとサービス、設備とサービス
I booked two triple rooms for 6 adults and when I got to the hotel. They only reserved
2021 年 10 月に 1 泊滞在

4/10 (不満)

宿泊されたお客様

2019 年 11 月に 4 泊滞在

2/10 (非常に不満)

宿泊されたお客様

気になった点 : スタッフとサービス
Unprofessional management to handle my dislike of the room as it was uncomfortable small. Then I asked to upgrade to large bed and hotel asked for 50% extra that was much high from around hotel rates. Couldn’t continue staying in small room and requested hotel to cancel booking and refund the money. Reception agreed to receive cash 37euro for one night stay and didn’t provide any receipt claiming that I should ask Expedia to send refund form. I moved out to near hotel and everyday visited reception to ask for refund but agency Expedia replied that was trying to communicate to provider and it was for 5 days till last day of my stay in Istanbul the Hotel Ons replied that No Refund policy on cancelled booking. And Expedia asked to provide room after 6 days ! So I was charged for initial 7 days booking by Expedia plus one night cash by hotel and because I didn’t like the room No Refund. It’s cheaters attitude, my advice to opt for another hotel
2019 年 6 月に 7 泊滞在

8/10 (良い)

宿泊されたお客様

2019 年 3 月に 3 泊滞在

8/10 (良い)

YURII

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 2 月に 2 泊滞在
ERAY SALESからの返信 (投稿日 : 2019 年 2 月 26 日)
Dear Valuable Guest, Thanks for your kindly review, hopefully we can show hospitality again for your next stay. Sincerely,

4/10 (不満)

Loulou、Sousou

家族旅行, グループ旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Ce que j’ai apprécier c’est la gentillesse et le service du personnel de l’hotel Mais en dehors de sa je ne reviendrai pas à cette hôtel le lit pas confortable et douche boucher vraiment médiocre
2019 年 2 月に 1 泊滞在
SALES & RESERVATIONからの返信 (投稿日 : 2019 年 2 月 28 日)
Cher client, Merci pour les bons voeux pour le personnel amical et nous vous informerons avec bonté que nous améliorerons notre standarts dans les chambres à venir. Cordialement,

4/10 (不満)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備、客室の快適度
We emailed the hotel a few days before our arrival to warn them we would be arriving at about 10 pm. We recieved a reply stating that was fine; our room would be kept until midnight. On arrival at 10 pm we were informed that there was no room for us that night. We could have a room the following night but, in the meantime, we would have to spend the first night at a different hotel. After some waiting around, we were taken there by a porter. The room was tiny, triangular space; very basic - not even a chair to sit on. The breakfast was of poor quality. We were then kept waiting for a porter to come from the other hotel to walk us and our 2 small cases to the original hotel - a whole hour wasted! There we were finally allocated a room for the rest of our stay. Considering that we had booked AND paid for our holiday several months previously, I cannot understand why we had no room available for the first night but, also, why we were told that, if we arrived after midnight, our room would not have been kept - it had already been paid for! We will not be returning to that hotel and, indeed will think twice how we make our bookings in the future. Not a good start to our holiday. The rest was OK.
2018 年 9 月に 7 泊滞在

4/10 (不満)

宿泊されたお客様

気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Chambre 613 trop de bruit avec le moteur du climatiseur Même en fermant la fenêtre 2 nuit je tre mal dormi Est quand je demande de changer la chambre il a dit que c’est plein !!!!!
2018 年 7 月に 2 泊滞在

4/10 (不満)

marie 、amilly france

気になった点 : 施設のコンディションと設備、客室の快適度
Décevant
Ce n’est pas la première fois que je séjourne au grand ons mais je suis extrêmement déçue , l’eau de toilette qui coulait sans cesse , frigo dans la chambre est éteint , la femme de la chambre ne répond pas quand on lui bonjour
2018 年 5 月に 4 泊滞在

8/10 (良い)

YURII

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
ERAY / SALESからの返信 (投稿日 : 2018 年 4 月 24 日)
Dear Valuable Guest, Thanks for your rating our hotel. We would like to welcome you again. Sincerely,

10/10 (非常に良い)

Joseph

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2018 年 3 月に 1 泊滞在
ERAY / SALESからの返信 (投稿日 : 2018 年 4 月 24 日)
Dear Valuable Guest, Thanks for your rating our hotel. We would like to welcome you again. Sincerely,

4/10 (不満)

ibrahim

気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Unfriendly stuff. Bad internet connection. The cleaning stuff they came at 10:30 and ask us to check out in fact our check out was at noon. Not recommended.
2018 年 2 月に 8 泊滞在
ERAY / SALESからの返信 (投稿日 : 2018 年 4 月 24 日)
Dear Valuable Guest, Sorry for the inconvenience that you faced in hotel. We apologize for the attitude of H/K staff. Hopefully we would welcome you in future accomodations. Sincerely,

10/10 (非常に良い)

SKURAT

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Все устраивает, но курят в номерах и рядом слышен запах, в целом отель на 4+, wi-fi плохой.
2018 年 1 月に 4 泊滞在
ERAY / SALESからの返信 (投稿日 : 2018 年 2 月 10 日)
Уважаемый Гость, Спасибо за ваши любезные комментарии. Что касается жалобы на курение в комнатах, мы улучшаем сигнализацию дыма в комнатах. Спасибо за ваш любезный отзыв, и мы хотели бы приветствовать вас снова. Искренне

6/10 (普通)

Amjad

It was good until my wallet was stolen.
2017 年 10 月に 6 泊滞在

8/10 (良い)

Recep

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
İstanbul laleli kısa süreli tatil
Öncelikle merhaba..grand ons otel lalelide kalmak güzeldi...belki herşey mükemmel değil ama bu ayarda bir otel için herşey güzeldi..grand ons otel çalışanlarına teşekkürler..büyük teşekkür bence..Hotels.com ekibine..teşekkürler
2017 年 7 月に 3 泊滞在

4/10 (不満)

宿泊されたお客様

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The hotel's location is far from the tourist center. The hotel's service is very poor. There is no hot water all the time in the shower. The food is the same

4/10 (不満)

horrified123

良かった点 : 清潔度、スタッフとサービス
Cloudy, useable pool
We moved from an excellent apartment without a pool to this hotel purely to experience some rooftop relaxation. Not worth dragging our suitcases for! Fantastic warm welcome and although early we were allowed straight to our room. Rooms very shabby uneven floor. Bed confortable and clean. Air con seemed dirty so switched it off. The pool was cloudy. Entrance door broken too. Decided to not bother at all with afternoon R&R as far too dangerous looking...even the seating was tired looking. Breakfast was beyond disappointing. Tea and coffee foul let alone the juice! All rather a shame. Would not recommend.

10/10 (非常に良い)

Лоло

良かった点 : 清潔度、スタッフとサービス
Добрый и отзывчивый персонал!!!
Проживала с подругой с 19 по 22 мая 2014г. Заселилась за 30секунд !!! Такое впечатление ,что нас ожидали ( было приятно) !!! Вместо 2х местного заселили в 3 местный!!!!! В номере все работало!! Завтрак обычный постоянно пополнялся, зато какой ВИД!!!! Терраса с видом на море! Открытая и закрытая! Плюс бонусом есть небольшой бассей и шезлонги!!! Отель удачно расположен! В центре ЛАЛЕЛИ!! Обязательно вернусь еще!!!

8/10 (良い)

veve

良かった点 : 清潔度、スタッフとサービス、客室の快適度
tres bien situe
petit dejeuner un peu juste aucun fruits pain de la veille et aucune petite ceuillere a 7 h

8/10 (良い)

Sici

良かった点 : 清潔度
Great value for money
This is my second time staying here. Great value for money. Walking distance to Grand Bazaar. Blue Mosque and Haghia Sofia. Basilica Cistern and tramway. Maccas with coffee shop also not far. Nice area.

8/10 (良い)

Münire Güner

良かった点 : 清潔度、スタッフとサービス
Gute Lage für Stadt reisen.
Gute Lage man kann mit Metro Bus überall hin fahren, ohne Probleme.

10/10 (非常に良い)

lwildlove

良かった点 : 清潔度、スタッフとサービス、客室の快適度
accommodation
Basic hotel with good all round services and accommodation. Fairly quiet for Istanbul. Staff courteous, helpful and efficient. Excellent breakfast. Well positioned for transport links and tourism in Istanbul. Buy an Istanbul Travel Card (at Eminonu bus station). Akbil no longer available. Reduces travel problems. The city is always packed with people so be patient and enjoy the crowds and atmosphere. Don't be intimidated!

4/10 (不満)

Frankiep50

気になった点 : 客室の快適度
Great Value
We had booked a single room with a double bed. When we arrived to our room it was 2 twin beds pushed together. We asked to have the double bed as requested but were told that we would have to wait until the following day. I asked the girl at the front desk for a price adjustment, but she said she could do nothing about it. They switched our room the following day and it was much better, One of the male front desk clerks( grayish hair mid to late 40's) was very helpful to us by booking our ferry boat trip to Istanbul. The other (black hair late 30's) was indifferent and our requests were an inconvenience.

8/10 (良い)

euro lover

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Great value!
Good location and convenient. There is a porter service. Breakfast has lots of kinds and was delicious. Near the hotel, there is a supermarket called "my Gross"(Mesihpasa Caddesi No: 3 Laleli Istanbul) . We can get food and drinks.

8/10 (良い)

George Fenianos、Zgharta, Lebanon

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great Location
Hotel room is clean and good ,I found the staff to be very helpful and friendly , Location is great , In the center of shopping area , Excellent price

8/10 (良い)

Jasmine James

良かった点 : 清潔度、客室の快適度
Good hotel
This hotel is in the business center. It is in a quiet part of the city so perfect for light sleepers. It is near the tram line so easy to get about. Two tram stops for the Grand Bazaar and three from the Blue Mosque. The rooms were clean and comfortable. the breakfast was not very nice but this is typical of Istanbul. The only difficulty is in finding this hotel - we needed some help from a local.

6/10 (普通)

didi

気になった点 : 清潔度
ventilation chambre
chambre manquant de ventilation et donc avec odeur d'humidite malgres la climatisation chambre avec 2 lits alors que la reservation avait été faite pour un grand lit

6/10 (普通)

Gianni、Italy

良かった点 : スタッフとサービス
気になった点 : 客室の快適度
budget hotel -everything cheap-not only the prices
budget hotel, good for him who is missing for work all day and only returns to sleep. The most well of the hotel is the breakfast area with a perfect view. A little more attention in the rooms, it would not cost to the owners ...

6/10 (普通)

Anonymous

気になった点 : 清潔度、スタッフとサービス
Double-Room much too small for
Double-Room much too small for 2 people; cupboard much too small; there was almost no space for moving without colliding with my wife; bathroom not really clean; a lot of things damaged or in no good condition; after showering the floor in the bathroom was completely wet because the bottom of the shower lost water; quality of breakfast (buffet) was not good; receptionist was very unfriendly; the only positive thing was the location (close to the Grand Bazar, Blue Moshee and Hagia Sophia) and the price; honestly I would pay a little bit more to get a cleaner, bigger and more friendly hotel.

8/10 (良い)

Anonymous

良かった点 : 清潔度
Average hotel with very small
Average hotel with very small rooms and very noisy ac. No room for toiletries etc in bathroom but very clean and close to famous attractions e.g. Grand Bazaar, Blue Mosque etc. The swimming pool (although very small) can be very refreshing after a warm day. The hotel has coin operate internet but it takes a little effort to get used to the keyboard. The hotels offers breakfast which is ok.

8/10 (良い)

Pauline

良かった点 : スタッフとサービス
Central and reasonable but the
Central and reasonable but the Air Conditioning was pathetic

8/10 (良い)

khaled

気になった点 : スタッフとサービス
je viens de sejourner 3 nuits
je viens de sejourner 3 nuits dans cet hotel bien situe 5 mn du tramay et bon quartier pour le dejeuner c'est ok sinon le personnel surtout la recption mauvais et pas souriant du tout ils font la tete salutations.

8/10 (良い)

Liudmila

気になった点 : スタッフとサービス
Pendant mon dernier séjour a l'hôtel
Pendant mon dernier séjour a l'hôtel Ons il y avais des travaux dans les étages, et c'est très bruant. Il faisait froid dans la chambre la télévision en panne, le service très mauvais, mais l'emplacement très bien

8/10 (良い)

Anonymous

良かった点 : 清潔度
The breakfast is bad but everything
The breakfast is bad but everything rest is OK.

8/10 (良い)

Kevin

良かった点 : 清潔度
Basic - but decent location and
Basic - but decent location and friendly staff.

8/10 (良い)

Kevin

良かった点 : 清潔度
You do get what you pay for with
You do get what you pay for with the Grand Ons. A favourite of Eastern European and Russian tourists, the breakfast spread was "interesting" for us Australians. Live and learn. :) Basic hotel - good price and good location near the Grand Bazaar.

8/10 (良い)

Raymond

良かった点 : 清潔度、スタッフとサービス
I think that I am quite pleased
I think that I am quite pleased with the facilities and the service of the hotel. I love the breakfast selection better than most hotels of this kind in Istanbul. The only hiccup is finding the hotel. Although it is located near the tram stations and the tourist areas, finding it for the first time would be difficult as not too many taxi drivers know where it is exactly.

8/10 (良い)

WILLIAM

気になった点 : スタッフとサービス
Hi [Website], The hotel was
Hi [Website], The hotel was in a good location but took the taxi driver 20 minutes to find once reaching the area. Its within walking distance to all tourist hot spots & restaurants. Buffet breakfast very good. The rooms are very basic representing the price. Hotel reception leaves a lot to be desired. Taxi best transport from airport to hotel costing around 30 to 34 TL (AUD $24.00)

10/10 (非常に良い)

Anonymous

良かった点 : 清潔度
El personal de recepción no es
El personal de recepción no es muy amable... bastante seco. En cuanto a instalaciones está bastante bien, la habitación y el hotel en general están limpios y cuidados. La localización es buena, puesto que está a 5 minutos andando de la estación de tranvía de Aksaray y a unos 7 de Laleli. El precio es bueno.

8/10 (良い)

andrew

良かった点 : 清潔度
気になった点 : スタッフとサービス
What looked like a crummy hotel
What looked like a crummy hotel (dated decor, indifferent reception staff) turned out to be fine. The room was big enough and quiet and the cleaning service was excellent. The air conditioning, while a bit noisy, was effective. Hotel has safe deposit facitilites which is useful because, although the area seems safe enough, it is very busy with clothes shops and their Slavic customers. Breakfast was indifferent - shame there was no fresh fruit besides water melon but the cheese/honey/jam selection was fine. It's a 12 minutes walk from Aksaray metro (direct from the airport), about five minutes from the 38 tram to all points of the old city, Eminiou and Kabatas and has a few okay restaurants at the end of the road.

6/10 (普通)

jesus

気になった点 : 清潔度、スタッフとサービス
habitacion con ventana a un patio
habitacion con ventana a un patio interior sin luz, no es lo que en foto se me ofrecia. limpieza y estructuras pesimas

8/10 (良い)

Christian

良かった点 : 清潔度、スタッフとサービス
Le service du personnel est un
Le service du personnel est un peu froid, mais cela doit être le cas de nombres d'hôtels à touristes.... L'emplacement est par contre trés agréable, pas loin des rives du bosphore et de ses restaurants de poisson et un peu en retrait de la cohue de Sultanahmed et Aya Sofia. Idéal pour découvrir Istanbul.