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"The staff are incredibly patient, kind, and helpful. I feel bad writing this review, but it's a review of the place, not the staff. 1. I lost hot water three times in one week, including once for 24 hours. After the first time, they were diligent about fixing it, but it kept going out. After the third time, they offered to let me switch rooms, a downgrade from the sea view, and two free breakfasts. But when they showed me the new room, the hot water didn't work, so I declined the switch. 2. At the front desk, they advertise a fishing and snorkeling trip to Cabo Catoche, in which you also see flamingos. It was the most expensive trip offered. After the boat left the dock, the first mate announced that they couldn't guarantee snorkeling or flamingos, because it was the worst time of year for that. We skipped both. It was a six-hour fishing trip with ceviche for lunch, nothing else. I mentioned it to the front desk, but no refund or discount was offered. 3. In the photos, I saw hammocks over the ocean. They're gone."

"Comfortable beds, quiet AC "

"Bed was comfortable but the pillows were hard and lumpy. More than one roll of toilet paper a day would have saved us from visting the front desk to get other rolls during our stay. Didn't like only having cold water to shower in. Pools would look more inviting if the bottoms were painted blue instead of the off-gray colour. Ladies on the front desk and the beach bar were pleasant and attentative. More sun shades over the beach lounges would be good and they would stop the birds from dropping their phoop on 'you' and the beach lounges. Breakfast was good; hot and a good selection of foods. Good central location to downtown and restaurants. "

"The rooms was clean and spacious, bed was very comfy, water pressure in the show is low but it gets the job done. We had a room with both a garden and ocean view. The property has three pools. Room also has a fridge, but no microwave. "

"Great location, staff and food "