サマーセットメディニイスカンダルプテリの口コミ

利用可能日を確認

サマーセットメディニイスカンダルプテリの口コミ

サマーセットメディニイスカンダルプテリ

Lot 5 Jalan Medini Utara 4, Iskandar Puteri, Johor

8.2

とても良い

8.0/10

清潔度

8.4/10

スタッフとサービス

7.6/10

設備とサービス

8.2/10

施設のコンディションと設備

8.6/10

環境への配慮

6/10 (普通)

nm

小さなお子様連れの家族旅行

2020 年 1 月 7 日

年末に利用しました。混雑しておりチェックインに30分以上並びました。4名のスタッフが対応していましたが、チェックイン客の列の管理がされていないので、長くかかるゲストの後ろに不運にも並んでしまい、私より後に来たゲストらが先にチェックインを済ませていっていました。また、プールの水が茶色に濁っていました。

2019 年 12 月に 1 泊滞在

Amin Omarからの返信 (投稿日 : 2020 年 1 月 29 日)

Dear Valued Guest, Thank you for your review. We are delighted you enjoyed your stay with us and sincerely thank you for your valued support. We have noted your feedback and will work on further improvements with our relevant team members. Once again, thank you for choosing to stay with us. We hope we will have the opportunity to welcome you back to stay soon and have another opportunity to serve you better. Regards, Amin Omar

8/10 (良い)

Tomo、Singapore

家族旅行

2020 年 1 月 5 日

良かった点 : 設備とサービス

2019年年末に2泊お世話になりました。レゴランドにとても近くて便利でした。すぐ下にセブンイレブンもあります。設備としては細かいところを見ると綺麗で無い部分もありました。ですが、某ホテルと比べてコスパが良くて、朝ごはんもそこそこ美味しく、お湯がちゃんと出て、wifiも順調だったので、沢山遊んで帰ってきて寝るだけなら個人的には全く気になりませんでした。 (ただし、実際問題として清潔の評価は普通に入れました。) お部屋によるかもしれませんが、乾燥機付き洗濯機があったのは嬉しかったです。濡れたものをそのまま持ち帰るのは嫌だったのでとりあえず乾燥機で乾かして重さを軽減出来ました。

2019 年 12 月に 2 泊滞在

Amin Omarからの返信 (投稿日 : 2020 年 1 月 29 日)

Dear Valued Guest, Thank you for your review. We are delighted you enjoyed your stay with us and sincerely thank you for your valued support. We look forward to welcoming you back to stay soon. Regards Amin Omar

6/10 (普通)

宿泊されたお客様

2019 年 12 月 29 日

気になった点 : 清潔度

2019 年 12 月に 1 泊滞在

Amin Omarからの返信 (投稿日 : 2020 年 1 月 3 日)

6/10 (普通)

宿泊されたお客様

2019 年 11 月 14 日

気になった点 : 清潔度、設備とサービス、施設のコンディションと設備

The highly request will directly contact hotel staff. These things might be gonna more smoothly. Not Expedia agent. Expedia guys do not work well.....unfortunately

2019 年 11 月に 3 泊滞在

Amin Omarからの返信 (投稿日 : 2019 年 12 月 2 日)

10/10 (非常に良い)

宿泊されたお客様

小さなお子様連れの家族旅行

2019 年 11 月 9 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

4歳の子連れでレゴランドにアーケードのショッピング街を歩いて行けます。スーパーマーケットもアーケードの中にあります。フロントの方達もとても親切でした。

2019 年 11 月に 2 泊滞在

Amin Omarからの返信 (投稿日 : 2019 年 12 月 2 日)

Dear Valued Guest , Thank you for your review. We are delighted you enjoyed your stay with us and sincerely thank you for your valued support. We look forward to welcoming you back to stay soon. Regards Amin Omar

6/10 (普通)

宿泊されたお客様

2019 年 9 月 29 日

全体的に古びていた。必要十分ではあった。

2019 年 7 月に 4 泊滞在

Amin Omarからの返信 (投稿日 : 2019 年 10 月 18 日)

10/10 (非常に良い)

宿泊されたお客様

2019 年 9 月 17 日

2019 年 9 月に 2 泊滞在

Amin Omarからの返信 (投稿日 : 2019 年 9 月 24 日)

8/10 (良い)

K、Tokyo

2018 年 5 月 12 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

レゴランド隣接のモールから、徒歩２分！

レゴランドへ行くために、１泊のみ利用しました。ホテルは、レゴランド隣接のモールから徒歩２分なので、大変便利でした。ただ、モールからホテルへ向かう道のりが、舗装路を使用すると大回りになります。そのため、大きなスーツケースを持参した移動の場合は、モールから５分程度、見積もった方が良いです。レゴランドホテルの３分の１の料金で、快適に泊まれるので満足でした。

2018 年 5 月に 1 泊滞在

Siti Arthaからの返信 (投稿日 : 2018 年 5 月 28 日)

Dear Mr/Ms K, thank you for your feedback. We were delighted to learn that you enjoyed your stay with us. Since we are constantly looking at ways to improve our services, following your feedback, we will focus our efforts to seek improvements in these areas of concern. We look forward to welcoming you back to stay soon. Best regards, Siti Artha – Guest Service

8/10 (良い)

宿泊されたお客様

2017 年 7 月 29 日

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度

気になった点 : スタッフとサービス

コスパの良いコンドミニアム

いわゆるリゾートマンションって感じの作りで、外廊下、ゴージャス感はないですが、レゴランドホテルの3分の1の価格なのでお得感はあります。我が家は以前に2度レゴに泊まっているので、今回は広さを優先してこちらを選びました。 (レゴホテルは狭い部屋しかないので) 本当に道を挟んでレゴの目の前で良い立地、1Fにはセブンイレブンもありビールも買えます！ (去年までは近隣にお酒を買えるお店は無かった) 最終日チェックアウト後のシャワーや着替えは、プールサイドの更衣室を使えると言われたのですが、トイレの横にシャワーが一つだけ、着替えるスペースもなく、排水も詰まっていて床は水浸し、最悪でした。空港までのタクシーも頼んでおいたのに全然来ず、2度催促して結局30分遅れ…フライトに乗り遅れるんじゃないかとハラハラしました。広い部屋に安く泊まれるところと割り切って、ホテルとしてのサービスにはまったく期待しない方が良いです。

2017 年 7 月に 2 泊滞在

Thank you for taking the time to share your experience with us and for giving us an opportunity to address your feedback. We are delighted to learn that you enjoyed your stay with us.

10/10 (非常に良い)

daisuke、シンガポール

2017 年 7 月 3 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

レゴランド2日以上利用にオススメ

ホテルからレゴランドまで徒歩10分程度ですが、レゴランド迄の道程にモールがある為10分の距離を感じません。ホテルのスタッフの対応も非常に良く、部屋はコンドミニアムと同等。冷蔵庫、洗濯乾燥機があるのも嬉しいポイント。良い旅行になりました。

2017 年 6 月に 1 泊滞在

Ru Ng – Resident Relations Assistant Managerからの返信 (投稿日 : 2017 年 7 月 5 日)

Dear Daisuke, thank you for your review. We are delighted you enjoyed your stay with us and sincerely thank you for your valued support. We look forward to welcoming you back for another eenjoyable stay soon. Best regards.

8/10 (良い)

宿泊されたお客様

2016 年 2 月 11 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Legoland Hotelの代替

開業後日も浅く（まだ工事中の部屋もあり）、設備・備品ともに非常に清潔。朝食は渡り廊下を越えた別棟の大部屋にて供される。内装等ほとんど手が入っておらず、イベント会場を俄か改装した感じ。品数はさほど多くなく、ローカル料理が半分程度。子供はあまり食べるものがないかも。旧正月で宿泊客が非常に多く、食事や飲み物の補充だけでなく、食器等の追加も追い着かない日があり、オペレーションの改善が必要か。キッズルームあり、清潔だがエアコンの効きがきつかった。屋外プールあり（子供用の浅いプールも併設されていたが、工事中で使えなかった）。食堂以外ではスタッフの対応は親切で好感が持たれた。 Bukit IndahのイオンモールやPuteri Harbourへのシャトルバスが一日四便出る模様（利用せず、ロビーに案内看板あり）。 Legoland HotelがFullだったため、近隣のこちらを利用したもの。 Legoland正面のモール（Mall of Medini）を通り抜け、反対側突き当りのバス・タクシー乗り場を抜け、ゆっくり歩いて10分強の距離。 Mall of Mediniにはいくつかレストランがあるものの、今回はイオンモールまでタクシーで移動。所要10～15分、メータータクシーで片道MYR20～25。（帰路は旧正月割り増しとやらでMYR35～40だった）。モールの反対側にGleneagles Hospitalあり（最近オープンした模様）。 Emergencyもあるので、小さな子供連れには安心。 Legoland Hotelの楽しさ（子供にとって）はないものの、料金はかなり安くなる。 Studio利用のため、洗濯機・乾燥機は見当たらなかったが、キッチンや電子レンジ、備え付けのお皿等は役に立った。

10/10 (非常に良い)

Hazwani

2024 年 5 月 22 日

良かった点 : 清潔度、施設のコンディションと設備

2024 年 5 月に 1 泊滞在

8/10 (良い)

Sungbok

2024 年 5 月 21 日

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備

The room was clean and convenient. The restroom are maintained well. Value for money stay.

2024 年 5 月に 1 泊滞在

Regards, Diana Kamarunzaman | Asst. Manager, Guesからの返信 (投稿日 : 2024 年 5 月 21 日)

Dear Mr Sungbok, Thank you for taking the time to share your feedback regarding your recent stay. We're delighted to hear that you found the room clean, convenient, and well-maintained. We take great pride in providing a comfortable and enjoyable experience for our guests, and it's always rewarding to receive positive feedback like yours. Your kind words about the value for money stay are greatly appreciated.We strive to maintain cleanliness and ensure that our facilities meet the highest standards, so it's wonderful to know that we succeeded in providing you with a pleasant stay.We value your feedback and are always looking for ways to enhance our services.Once again, thank you for choosing Somerset Medini Iskandar Puteri, Johor. We look forward to welcoming you back for another great stay in the future.

8/10 (良い)

Manish Kumar

小さなお子様連れの家族旅行

2024 年 4 月 1 日

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備

Very good property for those visiting Legoland, as Legoland is at walkable distance. Breakfast offered is not acceptable though, we ate outside.

2024 年 3 月に 3 泊滞在

Regards, Diana Kamarunzaman | Asst. Manager, Guesからの返信 (投稿日 : 2024 年 4 月 2 日)

Dear Mr Manish, Thank you for taking the time to review your recent stay with us. We appreciate your feedback and are glad to hear that our property was a convenient choice for your visit to Legoland, given its proximity within walking distance.However, we apologize if the breakfast offering did not meet your expectations. We take guest feedback seriously, and your comments regarding the breakfast options will be shared with our team. We strive to provide a variety of choices to cater to different preferences and dietary needs, and we will evaluate our offerings to ensure improvements are made.We appreciate your honesty and understanding in choosing to dine outside for breakfast. Your suggestions help us in enhancing the overall experience we provide to our guests.Thank you once again for your valuable feedback. We value your patronage and look forward to the opportunity to welcome you back on your next visit.

10/10 (非常に良い)

Kong Peng

2024 年 2 月 13 日

良かった点 : 清潔度、施設のコンディションと設備

Cloxe proximity to Legoland

2024 年 2 月に 2 泊滞在

Dianaからの返信 (投稿日 : 2024 年 2 月 14 日)

Dear Mr Peng, Thank you for taking the time to provide feedback on your recent experience with us. We are thrilled to hear that you found our location to be very convenient. Your positive feedback is truly appreciated and will serve as encouragement for our team to continue delivering exceptional service and convenience to all our guests.Once again, thank you for your valuable feedback. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Regards, Diana Kamarunzaman Asst. Manager, Guest Service.

2/10 (非常に不満)

宿泊されたお客様

2024 年 2 月 12 日

気になった点 : 清潔度、設備とサービス、施設のコンディションと設備

The worst accodation

2024 年 2 月に 2 泊滞在

Dianaからの返信 (投稿日 : 2024 年 2 月 17 日)

Dear Mr Wan-Gyu, Thank you for sharing your review on your recent visit. We look forward to welcoming you back for another seamless experience soon! Regards, Diana Kamarunzaman Asst. Manager, Guest Service.

8/10 (良い)

How Teng

小さなお子様連れの家族旅行

2024 年 2 月 12 日

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備

Very conveniently located to legoland and very good views overlooking the park.

2024 年 2 月に 2 泊滞在

Dianaからの返信 (投稿日 : 2024 年 2 月 14 日)

Dear Mr Teng, Thank you for taking the time to provide feedback on your recent experience with us. We are thrilled to hear that you found our location to be very convenient. Your positive feedback is truly appreciated and will serve as encouragement for our team to continue delivering exceptional service and convenience to all our guests.Once again, thank you for your valuable feedback. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Regards, Diana Kamarunzaman Asst. Manager, Guest Service.

10/10 (非常に良い)

Cindy

家族旅行

2024 年 2 月 2 日

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備

Comfortable stay

2024 年 1 月に 2 泊滞在

Dianaからの返信 (投稿日 : 2024 年 2 月 4 日)

Dear Ms Cindy, Thank you for your feedback about your recent stay with us. We are glad to hear that you had a positive experience with our service and found our facilities convenient. We take pride in providing a high level of service to our customers. We value your interest in our services and look forward to serving you in the future. Regards, Diana Kamarunzaman Asst. Manager, Guest Service

8/10 (良い)

Shinwon

家族旅行

2024 年 1 月 14 日

良かった点 : 客室の快適度

위치가 아주좋고 서비스가 좋습니다. 택시예약, 짐이동등 호텔서비스에 만족합니다. Early check in도요.

2024 年 1 月に 1 泊滞在

Dianaからの返信 (投稿日 : 2024 年 1 月 15 日)

Dear Ms Shinwon, Thank you for your feedback regarding your recent stay with us. We are delighted to hear that you found our location to be convenient and our service satisfactory. We strive to provide excellent services, including taxi reservations and luggage storage to ensure a pleasant stay for our guests. We also appreciate your mention of the early check-in option. We look forward to welcoming you back in the near future! Regards, Diana Kamarunzaman Asst. Manager, Guest Service.

10/10 (非常に良い)

Natasha

小さなお子様連れの家族旅行

2024 年 1 月 7 日

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備

Excellent service

2024 年 1 月に 1 泊滞在

Dianaからの返信 (投稿日 : 2024 年 1 月 10 日)

Dear Ms Natasha, Thank you for your kind words! We're thrilled to hear that you were satisfied with the service provided during your stay with us. At Somerset Medini Iskandar Puteri, we strive to provide excellent service to all our guests, and we're glad to know that we met your expectations. Our dedicated team works hard to ensure that every aspect of your stay is taken care of, and it's rewarding to receive such positive feedback.Thank you for choosing our hotel, and we hope to have the pleasure of serving you again in the future. Regards, Diana Kamarunzaman Asst. Manager, Guest Service

10/10 (非常に良い)

Mohamed

2024 年 1 月 1 日

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備

2023 年 12 月に 3 泊滞在

8/10 (良い)

宿泊されたお客様

2023 年 12 月 28 日

良かった点 : 清潔度、客室の快適度

2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Lee Kong

2023 年 12 月 18 日

良かった点 : 清潔度、施設のコンディションと設備

2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Quan Wei

小さなお子様連れの家族旅行

2023 年 12 月 17 日

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備

East access to Legoland. Good for family.

2023 年 12 月に 2 泊滞在

Dianaからの返信 (投稿日 : 2023 年 12 月 18 日)

Thank you for the kind review of your experience with us. We are truly happy to know that we have surpassed your expectations in all aspects of our hotel facilities and service delivery. Our team endeavors to provide a level of service that is synonymous with our signature hospitality. We look forward to welcoming you back in the near future! Regards, Diana Kamarunzaman Asst. Manager, Guest Service.

10/10 (非常に良い)

JINWOO

2023 年 12 月 9 日

2023 年 12 月に 6 泊滞在

8/10 (良い)

Yoong shan

2023 年 11 月 26 日

2023 年 11 月に 2 泊滞在

8/10 (良い)

Errol

2023 年 9 月 9 日

2023 年 9 月に 1 泊滞在

10/10 (非常に良い)

Keith

家族旅行

2023 年 8 月 7 日

良かった点 : 清潔度、客室の快適度

Fantastic Service Apartment for Family

This service apartment is just beside Legoland and Gleneagles Hospital, so if you need to find a place to stay, whether for a family to have fun in Legoland or to visit family members at the hospital, this would be a great place to stay. It is also very near the Tuas Second Link(15-20mins drive). There is a Medini Mall just beside as well. There was a big jam at the customs and we arrived at the hotel just past midnight. The receptionists(1 male and 1 female) were both very friendly and the check in was fast. I booked a 2 bedroom apartment. It came with 2 bedrooms with 1 queen sized bed and 2 single beds, 2 bathrooms(1 with tub), 1 kitchen and 1 living room. The space is not huge but fine for 4 persons. The rooms were clean and tidy. There is also a washing machine in the kitchen. Though there is a kettle, you can also get water from the water dispenser along the corridor. If you are driving, there is a parking charge, though not excessive. For a 3N2D stay, you pay RM10 for unlimited in and out of carpark. I like the room cards which are wooden.

2023 年 8 月に 2 泊滞在

Dianaからの返信 (投稿日 : 2023 年 8 月 9 日)

Dear Mr. Keith,Thank you for your kind review. It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences. Regards, Diana Binti Kamarunzaman Asst. Manager, Guest Service.

10/10 (非常に良い)

Fernando

家族旅行

2023 年 8 月 7 日

良かった点 : 清潔度、客室の快適度

Good location if you are planning to visit Legoland, as it is just walking distance to the main entrance.

2023 年 8 月に 2 泊滞在

Dianaからの返信 (投稿日 : 2023 年 8 月 9 日)

Dear Mr Fernando, Thank you for your kind review. It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences. Regards, Diana Binti Kamarunzaman Asst. Manager, Guest Service.

8/10 (良い)

Jaewook

2023 年 8 月 4 日

2023 年 7 月に 8 泊滞在

8/10 (良い)

Krishna

家族旅行

2023 年 7 月 30 日

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備

good place to stay..very convenient with big grocery & eatery nearby.

2023 年 7 月に 3 泊滞在

Dianaからの返信 (投稿日 : 2023 年 8 月 1 日)

Dear Mr Krishna, Thank you for your kind review! We are glad to know that our location as well facilities complemented well to provide you with an exceed expectation stay with us. We are delighted you had an enjoyable. It would be an absolute pleasure to be your accommodation host on your next return. Regards, Diana Kamarunzaman Asst. Manager, Guest Service

6/10 (普通)

Meixian

2023 年 6 月 11 日

2023 年 6 月に 1 泊滞在

2/10 (非常に不満)

Arun Kumar

家族旅行

2023 年 5 月 8 日

The rooms are big and comfy but the aircon wasn’t working but the staff was very gud abd tried to make amends .

2023 年 5 月に 1 泊滞在

Dianaからの返信 (投稿日 : 2023 年 5 月 8 日)

Dear Mr Arun, Thank you very much for taking the time to share your feedback. We are disappointed to learn that your stay was not up to expectations. While this isn’t the usual stay experience of our guests, we humbly recognize the fact that we may not have been able to perfect our delivery every single time as much as we fervently hope to. Nonetheless, my team and I are always appreciative of constructive feedbacks on our gaps in our commitment to strive for continuous improvements in order to deliver the ultimate stay experience all our guests deserve. We look forward to hearing from you and hope to be able to have the opportunity to restore your confidence in our hotel. Regards, Diana Kamarunzaman Asst. Manager, Guest Service

10/10 (非常に良い)

TC

2023 年 5 月 7 日

良かった点 : 清潔度、客室の快適度

2023 年 5 月に 1 泊滞在

Dianaからの返信 (投稿日 : 2023 年 5 月 9 日)

Dear Valued Guest, Thank you very much for the highest rating! We are pleased to hear that you appreciated our facilities as well our location. Thank you for staying with us and we look forward to welcoming you back for another memorable stay. Regards, Diana Binti Kamarunzaman Asst. Manager, Guest Service

8/10 (良い)

Yoong shan

家族旅行

2023 年 4 月 25 日

The location of the property is strategic that you don’t even need to drive and you can skip scorching sun in the noon from legoland to rest till 4pm to go back to theme park again. Staff are very friendly and service is excellent. However the property seems to have been years without doing much upgrading maintenance. So there might be some small marks here and there in room. But still for the price is good value for family stay. And the room deco is just nice that makes you feel like home in a hotel. It would be good if there is additional amenities for diy laundry service.

2023 年 4 月に 2 泊滞在

Dianaからの返信 (投稿日 : 2023 年 5 月 1 日)

Dear Mr Yoong, Thank you for taking the time to review your experience with us. We are truly happy to know that we have surpassed your expectations in all aspects of our hotel facilities and service delivery. Our team endeavors to provide a level of service that is synonymous with our signature hospitality. We look forward to welcoming you back in the near future! Regards, Diana Kamarunzaman Asst. Manager, Guest Service

6/10 (普通)

nora

小さなお子様連れの家族旅行

2023 年 4 月 20 日

Don’t get the corner unit cuz there’s no Wi-Fi Signal there. The 2 bedrooms come in 2 bathroom but one bathroom is really dirty. The toilet is literally yellow color. The one bedroom is actually a lot nicer than the two bedrooms. Location is great if you are going to legoland.

2023 年 4 月に 1 泊滞在

Dianaからの返信 (投稿日 : 2023 年 4 月 22 日)

Dear Ms Nora, Thank you very much for taking the time to share your feedback. We are glad to have achieved your overall liking. While this isn’t the usual stay experience of our guests, we humbly recognize the fact that we may not have been able to perfect our delivery every single time as much as we fervently hope to. Nonetheless, my team and I are always appreciative of constructive feedbacks on our gaps in our commitment to strive for continuous improvements in order to deliver the ultimate stay experience all our guests deserve. We look forward to hearing from you and hope to be able to have the opportunity to restore your confidence in our hotel. Regards, Diana Kamarunzaman Asst. Manager, Guest Service

4/10 (不満)

Arun

2023 年 4 月 10 日

気になった点 : 清潔度、施設のコンディションと設備

Generally its a good property but this time there was delay in getting the room due to lack of power. On top of that, dirty linen, dirty corridors, etc. We went to bed around midnight due to all these issues.

2023 年 4 月に 1 泊滞在

Dianaからの返信 (投稿日 : 2023 年 4 月 15 日)

Dear Mr Arun, Thank you very much for taking the time to share your feedback. We regret to learn that your stay with us was less than satisfactory due to the cleanliness issues that you encountered. It is most certainly not the experience that we intended our guests to have, and the impression that we would like to leave. Do be assured that our guest’s experience remain our top priority and a slew of improvements will be implemented to enhance our offerings and service standards. We do hope that there you will render us another opportunity of welcoming you back again for a more seamless experience in the near future. Regards, Diana Kamarunzaman Asst. Manager, Guest Service

8/10 (良い)

Mincheol

家族旅行

2023 年 1 月 31 日

良かった点 : 清潔度、客室の快適度

넓고 깔끔해서 가족들과 함께 지내기 좋았습니다.

2023 年 1 月に 1 泊滞在

Dianaからの返信 (投稿日 : 2023 年 2 月 26 日)

Dear Ms Mincheol, Thank you for your very kind review. We are glad to know that our location, view as well the facilities complemented well to provide you with an exceed expectation stay with us. We are delighted you had an enjoyable. It would be an absolute pleasure to be your accommodation host on your next return. Regards, Diana Kamarunzaman Asst. Manager, Guest Service

8/10 (良い)

YI LU

2023 年 1 月 13 日

2023 年 1 月に 3 泊滞在

Dianaからの返信 (投稿日 : 2023 年 2 月 26 日)

Dear Ms Yi Lu, Thank you for your review. Your kind review will definitely motivate us to continue to ensure the best experience for our guests and we look forward to welcoming you back for another enjoyable stay in the not-too-distant future. Regards, Diana Binti Kamarunzaman Asst. Manager, Guest Service

10/10 (非常に良い)

Ren Shing

家族旅行

2023 年 1 月 5 日

良かった点 : 清潔度、客室の快適度

Great stay

Great stay! 5mins walk to Legoland and mall. There’s a 24h mart downstairs too.

2022 年 12 月に 3 泊滞在

Dianaからの返信 (投稿日 : 2023 年 1 月 7 日)

Dear Mr Ren Shing, Thank you very much for taking the time to share your feedback. We are truly happy to know that we have surpassed your expectations in all aspects of our hotel facilities and service delivery. We are delighted that we have made your stay an exceptional one. Thank you for choosing Somerset Medini Iskandar Puteri, Johor and we look forward to welcome you back again. Regards, Diana Kamarunzaman Asst. Manager, Guest Service

10/10 (非常に良い)

Edwin

2023 年 1 月 2 日

良かった点 : 清潔度、客室の快適度

2022 年 12 月に 1 泊滞在

Dianaからの返信 (投稿日 : 2023 年 1 月 7 日)

Dear Mr. Edwin,Thank you for your perfect rating! It is indeed our pleasure that you had enjoyed your stay with us. We definitely look forward to welcome and serve you again, in the near future.Regards,Diana Kamarunzaman Asst. Manager, Guest Service

8/10 (良い)

Eric

2022 年 12 月 28 日

2022 年 12 月に 2 泊滞在

Dianaからの返信 (投稿日 : 2023 年 5 月 8 日)

Dear Mr Eric, Thank you for your very kind review. We are delighted you had an enjoyable stay. It would be an absolute pleasure to be your accommodation host on your next return. Regards, Diana Kamarunzaman Asst. Manager, Guest Service

8/10 (良い)

宿泊されたお客様

家族旅行

2022 年 12 月 23 日

良かった点 : 清潔度、客室の快適度

2022 年 12 月に 2 泊滞在

Dianaからの返信 (投稿日 : 2023 年 1 月 7 日)

Dear Valued Guest, Thank you for taking the time to share your stay experience. We are glad you enjoyed your stay. We hope to welcome you back on your next visit.Regards,Diana Kamarunzaman Asst. Manager, Guest Service

8/10 (良い)

Archie

2022 年 12 月 18 日

Property Ok, not very close to anything except Legoland and the Medini Mall.

Viki Mahalingamからの返信 (投稿日 : 2022 年 12 月 20 日)

Dear Sir/Madam, Thank you for the review and at the same time, we are happy to have met your expectations in service and quality standards. Once again, thank you for your valued patronage. From all of us at Somerset Medini Iskandar Puteri, Johor, we look forward to welcoming you again soon. Regards, Viki Mahalingam, Asst. Residence Manager

4/10 (不満)

宿泊されたお客様

家族旅行

2022 年 12 月 12 日

気になった点 : 清潔度

Disappointing

Room condition - poorly maintained, bathrooms had weird smell (never went away in the 3 days we stayed), bedroom floor had water damage, beds were not comfortable (bedsheets were scratchy), room had a musky smell, did not seem clean. Receptionists were polite and friendly, but took ages to find our luggage that they had held for us.

2022 年 12 月に 2 泊滞在

Viki Mahalingamからの返信 (投稿日 : 2022 年 12 月 20 日)

Dear Valued Guest, thank you for your review. We have noted your feedback and will work on further improvements with our Maintenance team. We sincerely hope we will be able to welcome you back soon, allowing us another opportunity to serve you better. Best regards, Viki Mahalingam, Asst. Residence Manager

4/10 (不満)

Mohamad Faizal Bin

2022 年 12 月 12 日

気になった点 : 清潔度、施設のコンディションと設備

2022 年 12 月に 2 泊滞在

Dianaからの返信 (投稿日 : 2023 年 5 月 8 日)

Dear Mr Faizal, Thank you for your very kind review. We are delighted you had an enjoyable stay. It would be an absolute pleasure to be your accommodation host on your next return. Regards, Diana Kamarunzaman Asst. Manager, Guest Service

8/10 (良い)

Ashurah

家族旅行

2022 年 10 月 17 日

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備

I loved the view. I was on the 21st floor and the view was unblocked. We were facing Legoland and its surrounding areas. The property was great overall for the price we paid. It was an affordable room, breakfast was 25ringgit and had more variety than expected, staffs were polite, toilets were clean. I would come back again.

2022 年 10 月に 1 泊滞在

Viki Mahalingamからの返信 (投稿日 : 2022 年 10 月 17 日)

Dear Ashurah, We would like to thank you very much for sharing with us your feedback regarding your stay. I shared your comments with our team. I am glad to see that you enjoyed your experience with us and I am sure that this feedback served as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We appreciate you sharing your feedback and it is our hope to have the opportunity to welcome you back in the near future. Regards, Viki, Asst. Residence Manager

8/10 (良い)

CHIA CHUN

2022 年 9 月 15 日

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備

2022 年 9 月に 1 泊滞在

Dianaからの返信 (投稿日 : 2023 年 5 月 8 日)

Dear Mr Chia,Thank you for your very kind review. We are delighted you had an enjoyable stay. It would be an absolute pleasure to be your accommodation host on your next return. Regards, Diana Kamarunzaman Asst. Manager, Guest Service

2/10 (非常に不満)

Crispina

小さなお子様連れの家族旅行

2022 年 9 月 11 日

気になった点 : 清潔度、施設のコンディションと設備

Place was not able to cope with the surge of tourist after pandemic. Check in was super delayed (check in 3pm but we could only get a room at 630pm). No towels in the toilet, and house keeping kept delaying in getting things to room.

2022 年 9 月に 3 泊滞在

Viki Mahalingamからの返信 (投稿日 : 2022 年 9 月 16 日)

Dear Ms Crispina, Thank you for taking the time to share your feedback, allowing us the opportunity to address your concerns. We have noted your observations and recommendations for improvements to the highlighted areas of concern mainly on room readiness. Please be assured that we have shared these with our respective team members. We will continue in our improvement efforts to provide excellent service and products to our residents. Once again, thank you for your valued feedback and we look forward to welcoming you again to have another opportunity to serve you better. Yours Sincerely, Viki Mahalingam

4/10 (不満)

宿泊されたお客様

家族旅行

2022 年 9 月 7 日

気になった点 : 清潔度

Can find better location

Room was not ready at 5pm. Room was not very clean and welcoming. Towels were in bad condition, bedsheets stained. The fridge had an odor. Breakfast on Monday was horrible. Thankfully it was better on Tuesday. Location is good, just walking distance to Legoland but I think the cleanliness and service can be better.

2022 年 9 月に 2 泊滞在

Viki Mahalingamからの返信 (投稿日 : 2022 年 9 月 16 日)

Dear Valued Guest, Thank you for taking the time to share your feedback, allowing us the opportunity to address your concerns. We have noted your observations and recommendations for improvements to the highlighted areas of concern mainly on room readiness. Please be assured that we have shared these with our respective team members. We will continue in our improvement efforts to provide excellent service and products to our residents. Once again, thank you for your valued feedback and we look forward to welcoming you again to have another opportunity to serve you better. Yours Sincerely, Viki Mahalingam

会員なら、ログインすると世界中の 10 万軒以上のホテルが 10% 以上 OFF