Iowa Vacations & Trips from ￥260,336

Help desk was not very friendly

The good. 1. Location.(Centrally located downtown, restaurants, museums, nightclubs, Riverwalk, magnificent mile…etc) 2. The Front test staff.(when they were present, more on that later.) 3. Cleanliness. 4. Large rooms. Needs improvement. 1. Parking. If you want to use the hotel services for valet parking, it’s going to put you out $80 a night plus tipping every time the valet retrieves or parks your car. According to Expedia, it said parking was an amenity, but mentioned nothing of the fee. Even by Chicago standards that’s crazy expensive The adjacent parking lot was $59 for 24 hours… still pricey but also cheaper. The good news is this is in a very walkable area so unless you are going outside the scope of being on foot or taking the EL, you can use the adjacent parking lot and forget about it. 2. Front desk staff. There was nobody present at checkout so it was impossible to verify the bill upon departure. We waited around for about 10 minutes along with a couple of other guests that were getting annoyed by the whole ordeal, but just a note saying they will return later. As I said earlier, the people that were there were wonderful, but having nobody there is unacceptable. The “Meh” The “Free” breakfast was a kid to something you would get at a motel six. Premade Jimmy Dean breakfast sandwiches under a heat lamp. The ubiquitous golden malted waffles fruit, juice, coffee, bagels, muffins, breakfast cereal. Certainly nothing spectacular but pretty boring.

Friendly and helpful staff, but the hotel needs a little tweaking. An elevator out of order, a broken coffee machine, and automatic washroom faucets and soap dispensers that don’t work. Central location though.

Beautiful. Old charm elegance. Very friendly staff, nice amenities. Convenient coffee, light food, gar, restaurant on site. Good location to leave car parked and walk everywhere. Safe area.

Hotel is pretty "okay" if you are going for business, but our experience was not nice. The Air Conditioner wasn't working on a 65-80 degree outside, I told the front desk if they can help or make a room change but the solution was to give me a floor fan, not the type of help I was hoping and did not do anything to the A/C, it felt like "this is the best we can do, handle it". I've been in the hotel industry for 9 years and that's not how we handle thing. Bellmen and housekeepers were great and very committed to the service.