Pictures looked amazing, we were really happy and excited to spend our Memorial Day here. Unfortunately, it was not what we expected. From the moment we walked in we know something was off, especially with Vacaystay. Dirty knife in the sink as if someone just left, dining table wiped down and it was all black, gummy bears in the carpet, bedsheets dirty. Maybe if they left the gummy bears as a welcoming gift we would’ve been more excited about it. The way of trying to fix it was to get a cleaning service to come? Isn’t the house suppose to be clean before ? As the weekend went, noticed the casita tv and light didn’t work, master bedroom fan didn’t either and nor did many outlets. Contacted vacaystay again, let me send a technician ? So what half of my trip is going to be spend with strangers coming in and out of the house ? The final straw, a sandstorm(understand weather is out of their control) occurred and made the pool and backyard unusable, we asked for a pool man and they said they are all booked, I said that’s not my problem, so they said they will get someone there. The day came and went and no pool man showed up. My wife and I stayed back as our friends went to another hotel pool just to enjoy the day, and for what ? Nothing. Tried to get at least the cleaning fee and pool fee waived from Vacaystay, their response was y
ou refused service so no? I paid for a clean house, not for someone to come clean after I get there. Overall the house was great, if Vacaystay did their job as a third party and cleaned and maintained the house. Unfortunately for us, we got stuck with a huge bill and a forgettable stay.