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"The front desk and valet employees are lovely. It was a great experience "

"Clean hotel, I felt comfortable at this hotel"

"Room was clean, but in need of a severe update. Door to the bathroom was very narrow and the tub faucet leaks. The jetted tub was amazing after the desk personnel fixed the plug….it wasn’t holding water. Water pressure was very bad for hot water and took forever to fill the tub. No handles to help you in or out of the tub and no anti-slip treads on the bottom. Elevator was broken my entire stay, so had to use the stairs. Pool was not ready for use because of the time of year. Looks small and in a very small area. Staff was very friendly, knowledgeable and accommodating. Overall was a decent stay. Felt safe in the area and location was good. "

"Everything was awesome. The only thing I would suggest is to have a laundry room for the guest. When traveling for sports events. Uniforms get smelly and dirty, so being able to get them clean at the hotel would make it easier for the family instead of having to go looking for laundry mats in a city you are visiting."

"I almost never take time to give a bad review, but in this case, I think it’s fair for potential customers to know information. Firstly, I’d like to point out, there was a very nice young woman who did try to help. Other than that, we were disappointed in our stay and will not be going back. The room smelled of smoke. The mattress was covered in cheap plastic, so the thin sheets slid off easily. The bed covering was very very thin. The air conditioner worked, but was loud and covered in dust. The cleanliness overall was subpar. The bathroom was pretty bad as well. Yellowed shower curtain, dirty looking tub, and no toiletries provided other than toilet paper. I went to the front desk and was given 2 extremely small bars of soap and 2 1 use packets of shampoo, but ended up going out and buying my own at the dollar store. They continental breakfast was minimal and the area just didn’t seem clean, fingerprints and smudges were obvious on the stainless steel surfaces. We decided to forgo it. OVERALL, it was a place to stay and parking was convenient, but unfortunately a good cleaning and a little attention to customer satisfaction would have made a huge improvement. There was a phone at the front desk, customers had to call for assistance, which gave the impression that there was no one there to help."

"Clean room, excellent staff. "

"Everything was great except the bed was hard and was not flat? The tub was dangerous to stand in because it was shaped like a canoe! I was in 316."

"Customer service was great and went above and beyond. Breakfast is great. Convenient location to store and hospital. Came in for spine surgery at Lutheran and booked this hotel for the pool (just wanted to relax in it and swim before major surgery) and it was closed, which made me tremendously sad. They said it was only for the day because they had to add chemicals, but it was closed the next day and my husband couldn’t use it. Other than that it was fantastic and will be using every time I go to Fort Wayne."

"yiii"