Howe Vacations from ￥276,548

We stayed here for one night prior to flying out of DFW. The rooms are nice, the gentleman running the breakfast buffet and the lady driving the shuttle were top notch. There is a gate that you park behind which was nice. Honestly, the only reason 4 stars and not 5 is the guy thay checked us in either knew nothing or was just generally unhelpful. When we would ask questions, like where do we park, he pointed and said over there. Well, over there was behind a gate that we needed a code to get behind which he did not tell us. He also did not tell us about breakfast or that we had breakfast vouchers. I had to call down to the desk and ask someone else.

This place is one of worst apartments we have rented from. Per email we’re supposed to have code for the key box 72 hours. Then it said 30 mins before check in. No code was ever given. We had to then call 4 numbers to even a property manager to let us in. When you walked into apartment all you could smell was weed. We finally got into apartment at 345. We change clothes and head to pool for an hour. Which there is no signage or map to property any where. Mind this is why rented this space for weekend was to be able to relax at the pool only to find out it was chain shut down. When asked the manager on text because your contact info didn’t have enough service mind that was supposed to be 24/7. Now let’s go sercuirty. While showering to get ready for the evening I hear a knock on the door. I’m in the middle of the shower and didn’t answer it. My people were inside the apartment the maintenance man walked in apartment. And was knocking on the bathroom door. If this a not a violation I don’t know what is. To find out he was in wrong apartment. Now let’s go main security issue. The main door doesn’t lock. You shut the door and you can open right up with no keys. The bedroom door have key on the living room side but no way to lock it on inside so we are having to secure all belongs 24/7 because our apartment doesn’t lock or even the bedrooms. How well do you think you could sleep. Let talk about the little details. Have you actually tried to sleep on bed ?

Good service wish they had better communication within their team but would go again

Everything was perfect they make you feel like family !!

We had a late check-in with two young children, and shortly after arriving, we discovered a cockroach in the bathroom of our hotel room. While I understand that pests can occasionally find their way into a hotel room, what was far more disappointing was the response from the front desk staff when we reported it. Instead of apologizing or showing any concern, the staff member told us, “There are a lot of cockroaches in the area, and I have them at home.” I was honestly shocked. That is an incredibly inappropriate and dismissive response, especially when a guest is reporting a pest inside their hotel room. There was no apology, no immediate solution, and no offer to move us to another room. We had to specifically ask for a different room ourselves before one was finally provided. I had genuinely high expectations for this hotel, which made the experience even more disappointing. The cockroach itself was unpleasant, but the lack of professionalism, accountability, and basic customer service was what truly ruined our stay. A hotel’s response when something goes wrong says a lot about how much they value their guests. I understand that no hotel can guarantee that a pest will never enter a room. However, I absolutely expect the staff to handle a situation like this with professionalism, empathy, an apology, and an appropriate solution. Unfortunately, that was not our experience. For a hotel of this caliber, I expected much better.