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Reviews of Sonesta ES Suites Houston Galleria

3 out of 5
Sonesta ES Suites Houston Galleria
5190 Hidalgo St, Houston, TX

Reviews

8.4

Very Good

Rating 10 - Excellent. 519 out of 1011 reviews" "
Rating 8 - Good. 260 out of 1011 reviews" "
Rating 6 - Okay. 126 out of 1011 reviews" "
Rating 4 - Poor. 62 out of 1011 reviews" "
Rating 2 - Terrible. 44 out of 1011 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Tricia

Business traveler, Traveled with family
Disliked: Property conditions & facilities
The lock was not secured and we were in the room closest to the side exit. It just did not feel safe.
Stayed 2 nights in May 2024

10/10 Excellent

Patrick, Houston

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located and comfortable lodging at an affordable price.
Stayed 1 night in May 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Karippelil, Gonzales

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good facility with plenty of parking, close to the highways and good staff. Breakfast here was excellent!
Stayed 1 night in May 2024

6/10 Okay

Ayat

Stayed 4 nights in May 2024

10/10 Excellent

Le

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 3 nights in May 2024

8/10 Good

Cameron

Traveled with group
Liked: Cleanliness, property conditions & facilities
All was well except the doorman was weird.
Stayed 4 nights in May 2024

8/10 Good

Josh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Galleria
Stayed 1 night in May 2024
Response from gm on May 21, 2024
Thank you for taking time to post a review concerning your stay with us. We hope to see you again.

6/10 Okay

Yaser

Business traveler, Traveled with family
Hotel needs renovation
Stayed 1 night in May 2024
Response from gm on May 21, 2024
Thank you for taking time to post a review concerning your stay with us. We hope to see you again.

8/10 Good

Nikitiri

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice place comfortable and safely 3 minute walk to the mall surrounded but plenty of place to have a nice or night cap
Stayed 4 nights in May 2024
Response from gm on May 21, 2024
Thank you for taking time to post a review concerning your stay with us. We hope to see you again.

10/10 Excellent

Alejandro

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and great location.
Stayed 2 nights in May 2024
Response from gm on May 21, 2024
Thank you for taking time to post a review concerning your stay with us. We hope to see you again.

10/10 Excellent

DESMOND

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very courteous
Stayed 6 nights in May 2024
Response from gm on May 13, 2024
Thank you for taking time to post a review concerning your stay with us. We do hope to see you again.

8/10 Good

Asia, Baton Rouge, LA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 3 nights in Mar 2024
Response from gm on May 13, 2024
Thank you for taking time to post a review concerning your stay with us. We do hope to see you again.

10/10 Excellent

John

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 3 nights in Apr 2024
Response from gm on May 6, 2024
Thank you for taking time to post a review concerning your stay with us. We hope to see you again.

10/10 Excellent

Kira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 8 nights in Dec 2023
Response from gm on May 6, 2024
Thank you for taking time to post a review concerning your stay with us. We hope to see you again.

4/10 Poor

Reyes G

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Needs an update.
Stayed 2 nights in Apr 2024
Response from gm on May 6, 2024
Thank you for taking time to post a review concerning your stay with us. We are sorry we fell short of your expectations.

10/10 Excellent

Alisa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, affordable, good breakfast, nice location.
Stayed 1 night in Apr 2024
Response from gm on May 6, 2024
Thank you for taking time to post a review concerning your stay with us. We hope to see you again.

10/10 Excellent

Emran

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property for a longer stay in Houston Galleria area. Convenient location and a value for the money.
Stayed 5 nights in Apr 2024
Response from gm on May 6, 2024
Thank you for taking time to post a review concerning your stay with us. We hope to see you again.

10/10 Excellent

Nataliia

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was great. only the refrigerator in the room was noisy and disturbed sleep
Stayed 1 night in Apr 2024
Response from gm on May 6, 2024
Thank you for taking time to post a review concerning your stay with us. We hope to see you again.

10/10 Excellent

Gino

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Go back to free parking that’s what makes this hotel so great people already paying for the room and everything else and don’t like the idea of paying for parking
Stayed 2 nights in Mar 2024
Response from gm on May 6, 2024
Thank you for taking time to post a review concerning your stay with us. We hope to see you again.

8/10 Good

Chontel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Seems to have a little plumbing issues but other than that everything was good.
Stayed 4 nights in Apr 2024
Response from gm on Apr 26, 2024
Thank you for taking time to post a review concerning your stay with us. We hope to see you again.

10/10 Excellent

wei

Liked: Cleanliness, staff & service, property conditions & facilities
large clean room
Stayed 1 night in Apr 2024
Response from gm on May 6, 2024
Thank you for taking time to post a review concerning your stay with us. We hope to see you again.

6/10 Okay

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from gm on Apr 26, 2024
Thank you for taking time to post a review concerning your stay with us. We hope to see you again.

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay good food check in/out very good
Stayed 4 nights in Apr 2024
Response from gm on Apr 23, 2024
Thank you for the rating. We hope to see you again.

6/10 Okay

Kyra

Liked: Cleanliness, staff & service, property conditions & facilities
The area was nice. The hotel needs some updates.
Stayed 3 nights in Apr 2024
Response from gm on Apr 23, 2024
Thank you for the rating. We hope to see you again.

6/10 Okay

Shequila

Traveled with family
It was quiet and convenient to the mall and various eateries.
Stayed 3 nights in Apr 2024
Response from gm on Apr 23, 2024
Thank you for the rating. We hope to see you again.

8/10 Good

Xinye

Stayed 1 night in Apr 2024
Response from gm on May 21, 2024
Thank you for taking time to post a review concerning your stay with us. We hope to see you again.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from gm on Apr 23, 2024
Thank you for the rating. We hope to see you again.

10/10 Excellent

Timesha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is friendly and understanding.
Stayed 3 nights in Apr 2024
Response from gm on Apr 23, 2024
Thank you for the rating. We hope to see you again.

6/10 Okay

Stephanie

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The place had a smell...because people cook in their rooms. The AC was noisy and the phone charger in the alarm clock didn't work so I couldn't charge my phone in the room. The elevator inspection was 2 years expired and there are several ceiling tiles missing in the hallways where you can see pipes.
Stayed 1 night in Apr 2024
Response from gm on Apr 23, 2024
Thank you for the rating. We apologize for falling short of your expectations.

8/10 Good

Lorin

Business traveler
Liked: Staff & service, property conditions & facilities
Staff is always helpful. Appreciate covered parking when available. Love the size and amenities of the room. Beds are comfortable
Stayed 3 nights in Apr 2024
Response from gm on Apr 26, 2024
Thank you for taking time to post a review concerning your stay with us. We hope to see you again.

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay with family
Stayed 7 nights in Apr 2024
Response from gm on Apr 23, 2024
Thank you for the rating. We hope to see you again.

8/10 Good

A

Stayed 1 night in Apr 2024
Response from gm on Apr 23, 2024
Thank you for the rating. We hope to see you again.

8/10 Good

Tracey, Spring

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location… I would stay again!
Stayed 3 nights in Apr 2024
Response from gm on Apr 15, 2024
Thank you for taking time to post a review concerning your stay with us. We hope to see you again.

10/10 Excellent

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was really great!
Stayed 4 nights in Apr 2024
Response from gm on Apr 15, 2024
Thank you for taking time to post a review concerning your stay with us. We hope to see you again.

8/10 Good

Dmytro

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Apr 2024
Response from gm on Apr 15, 2024
Thank you for taking time to post a review concerning your stay with us. We hope to see you again.

8/10 Good

Diana, Querétaro

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Very well located. There are certain areas of the hotel that look old (seems it was a reburbished hotel).
Stayed 3 nights in Apr 2024
Response from gm on Apr 15, 2024
Thank you for taking time to post a review concerning your stay with us. We hope to see you again.

10/10 Excellent

Andrea

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was decent
Stayed 3 nights in Apr 2024
Response from gm on Apr 15, 2024
Thank you for taking time to post a review concerning your stay with us. We hope to see you again.

10/10 Excellent

Andrii

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
despite the fact that the hotel is not new, everything is quite clean and tidy
Stayed 3 nights in Apr 2024
Response from gm on Apr 15, 2024
Thank you for taking time to post a review concerning your stay with us. We hope to see you again.

4/10 Poor

Tamadja

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel VERY wore down.. anything pass the check in desk SINK ESPECIALLY THE ROOM…the tub is diiirty and there are all kinds of cracks in the structure…this is no where near the pictures they have posted now
Stayed 1 night in Apr 2024
Response from gm on Apr 15, 2024
Thank you for taking time to post a review concerning your stay with us. We apologize for falling short of your expectations.

6/10 Okay

Akiko

Liked: Staff & service
Stayed 19 nights in Mar 2024
Response from gm on Apr 23, 2024
Thank you for the rating. We hope to see you again.

10/10 Excellent

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice and friendly. Quick check in. Rooms were nice and clean
Stayed 1 night in Mar 2024
Response from gm on Apr 15, 2024
Thank you for taking time to post a review concerning your stay with us. We hope to see you again.

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from gm on Apr 1, 2024
Thank you for taking time to post a review concerning your stay with us. We hope to see you again.

10/10 Excellent

Kimberly

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you so much . It was great didn't have any problems. The location was nice , everything close by.
Stayed 2 nights in Mar 2024
Response from gm on Mar 25, 2024
Thank you for posting a review concerning your stay with us. We hope to see you again.

8/10 Good

Carmen

Clean and peaceful
Stayed 1 night in Mar 2024
Response from gm on Mar 25, 2024
Thank you for posting a review concerning your stay with us. We hope to see you again.

8/10 Good

Diamond

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from gm on Mar 25, 2024
Thank you for posting a review concerning your stay with us. We hope to see you again.

10/10 Excellent

isabel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
SO CONVENIENT TO EVERYTHING WE WANTED TO SEE AND DO IN THE UPTOWN AREA. CHECK IN AND CHECK OUT WERE EASY.
Stayed 4 nights in Mar 2024
Response from gm on Mar 25, 2024
Thank you for posting a review concerning your stay with us. We hope to see you again.

6/10 Okay

Brent, Edmonton

Traveled with partner
My wife and I were there for 5 nights. The very first day I complained about the water not being hot for showers or anything else. I then sent a note to SONESTA CORPORATE. Nothing happened to fix the problem. We just had 5 days of warm to colder showers. I will not stay at a Sonesta hotel again.
Stayed 5 nights in Mar 2024
Response from gm on Mar 25, 2024
Thank you for posting a review concerning your stay with us. We are sorry we fell short of your expectations.

10/10 Excellent

Edria, Austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay at Sonesta each time I come to Houston. It doesn’t matter the event, this place is clean, quiet, comfortable, and affordable. The staff is easy to get along with and accommodating.
Stayed 2 nights in Mar 2024
Response from gm on Apr 23, 2024
Thank you for the rating. We hope to see you again.

4/10 Poor

Chi

Traveled with partner, Traveled with pets
Disliked: Amenities, property conditions & facilities
First time staying here and we probably won’t return. We reserved a roll in shower accessible room but when we checked in, we got a standard room. The guest service guy told us the booking code was different from their booking code so they do not have that room. He got me another room with an accessible shower but little pressure from the water and the room did not cool down even running the AC for hours. The room was a little outdated. Chips on doors and paint peeling from the walls. Hallways were dark and the floors are uneven and a little dirty. The only pro to this stay was the staff are friendly and helpful.
Stayed 1 night in Mar 2024
Response from gm on Mar 14, 2024
Thank you for taking time to post a review concerning your stay with us. We apologize for our shortcomings and will use the information you provided to better our product.