ホープビル ポンド州立公園周辺のホテル

「When we were there, our floor, including our room smelled of feces. We checked other floors and they didn’t smell like that. We asked the front desk for assistance and they told us to just run the water. It did not help. We asked for other rooms, they said they were fully booked and couldn’t accommodate that. They did not do anything to assist, nor did they provide anything to comp us for the terrible smell on our floor and in our rooms, except give us an air freshener spray, but only when we...

「The staff- when you could find them tried to be helpful. The walls are thin so we were kept up all night by loud groups on every floor. There is no security and people kept propping stairway door to outside open at night. Our keys cancelled out because staff person who gave us 3 keys did not know room card system can only handle two keys. It took hours to check in - not clear why. Our room had water damage under window.」

「Front desk staff were excellent - probably the most attentive and accommodating I’ve ever experienced in all my years of travel. I believe the gentleman’s name was Jeramie.」

「This was one of the worst hotel experiences I’ve ever had. The room was filthy. The sheets looked like they hadn’t been washed at all—like the bed had just been made without actually changing them. There was hair and visible stains on the bed, which is completely unacceptable. The entire room smelled strongly of cigarettes, even though it was supposed to be non-smoking. The bathroom door was broken, and overall cleanliness was just terrible. It got to the point where we didn’t feel comfortable...

「Key did not work. TV did not work. No hot water.」

「Room very clean, staff very nice. Could hear everything though」

「The place is old and the room smelled. The carpet is very old and smells. The breakfast was basic bottom of the items. Walls are paper thin. Not going back.」

「By far best Spa/hotel I've ever stayed. We go every year for our "girls" weekend and have tried others just to change it up but, no other spa has come close to this one. Highly recommend !!」

「First time going and it was a good experience 」

「There was a shuttle to and from Mohegan which was awesome. The breakfast was a nice touch. The staff were….interesting. Pleasant enough but belching and other unpleasant behaviors.」

「There was an overwhelming scent on arrival— like a combination of bad cologne and cleaning product. Our room was the same and windows could not be opened. The place is worn out and though generally clean, things like cracks in sink, sloppy caulking, and stained toilet made it feel dirty.」

「Just ok. Outdated. Uncomfortable beds. Tiny tv. Kinda dingy. Served a purpose for a couple of nights. 」

「Not ready」