4/10 Poor
Brenda
Traveled with family
Jul 19, 2024
Disliked: Amenities, property conditions & facilities
Terrible service, they offered check in on the website if you miss the cut off but when we arrived we were told we were required to pay an extra $50 which was not communicated. We had no other options and decided to pay but it required security to call a third person to come and let you check in. When they called the third person she wasn’t available so we were told we couldn’t check in by the security guard. We were left to sleep outside the street with our luggage and wait until the front desk es opened at 7 am. Mind you it was raining and all other hotels were either fully booked or overpriced given the holiday weekend. When I asked for a refund the front desk receptionist she refused stating that the security officer should have offered us a second option which he didn’t. I would avoid this place at all costs unless you’re desperate and can check in before 10 pm. Otherwise good luck because you’ll be out on the streets.
Brenda
Stayed 1 night in Jul 2024