Hotel Renew

I didn’t like the fact that it was the second night of my staying and I couldn’t spend it with my family, I know there was more than two people in that room, it was only are music that was making noise a bit but what I find interesting is that when I received our keys it came in a little paper where the paper had a small speech about how their taking this time to look at different cultures & understand our point of view. RIDICULOUS none of that !! They did the opposite & they try to make us pay 260 for the other 5 people to stay Nono . & they send out my sibling to walk while there was a curview which is a fricken 5000 fine . I’m sorry I love renew hotel but I don’t think I’ll be coming back .

This place was cozy and private- which I particularly enjoyed. The look of the hotel was also very old retro. However, there were a lot of flaws. 1. My bed was pushed up against the ac/heater system and there was a slight crack in between which was very awkward? 2. There were ants everywhere in my room from the moment I arrived. I was very careful about not leaving food out but they were everywhere and I woke up with a number of bug bites as well. 3. I paid for a $35/night valet service and at that given price point, I feel that I should receive a certain caliber of service. However, not once was the valet able to get my car for me immediately. Every time I have to drop my car off or get my car, it was preceded by a 10-15 minute wait for the valet to come out and ask for my call number and get my car. 4. When I was leaving, the valet 'forgot' his phone in my car and kept asking us if he can get into the car to check if it was in there. I genuinely wanted to help the guy but it was unprofessional of him to check my car three times for a phone that he lost somewhere. He ended up finding it inside the hotel.

Very close to Waikiki and nearby restaurants, while also very quiet and relaxing atmosphere