- Liked: Cleanliness, amenities, property conditions & facilities
This is the second time I have stayed in this hotel. The condition of the hotel is more or less the same. it is an enjoyable stay, convenient, clean, and cozy feel to it. Unfortunately I had a problem with the staff who checked me in. I am Asian and I speak English, I made it clear to him that I spoke English, but he continued to talk to me in Cantonese. He handed me some paperwork which had English written so I can read it while he was explaining it to me in Cantonese. Standard procedure stuff that I can more or less figure out what was going on. But it felt like the staff did not have much training himself because he was trying to read the thing with me. At first I thought he just could not speak English, but that was not the case as later in the day I saw him spoke English to a White person. So I just hope that The Jervois looks into this matter and maybe improve their training so that other people do not get the same treatment as I did.