6/10 (普通)
William A.
2025 年 9 月 12 日
気になった点 : 清潔度
We have been vacationing in this area for over 15 years, and unfortunately, this was by far our most disappointing rental experience.To start with the positives: the house itself was spacious and in a great location. It is clear the owners want it to be a home fit for families. However, the experience with the rental company was less than ideal and it did not seem that they were keeping the best care of it. The property had a constant damp, musty smell, and our young daughter’s bathroom in particular had a strong mildew stench from the shower curtain that made it unpleasant to use. Upon arrival, we immediately noticed a dead roach in the entryway, and later—unbelievably—we found a live roach in our 6-month-old daughter’s crib. This was deeply unsettling and unacceptable. When we immediately raised these concerns with the property management company, they were dismissive and unhelpful. We pointed out that there were roaches all over the receptacle room inside the house, but management brushed it off, telling us “roaches happen” and “it’s just an insect.” This lack of accountability and concern for guest comfort and safety was incredibly frustrating. The only offer was to “spray the property” which we declined given our daughters’ ages. We ultimately checked out early and cut our vacation short. After years of wonderful stays in this area, this experience was subpar and has made us seriously reconsider booking with this company again.
William A.
2025 年 8 月に 4 泊滞在