Highland Lake

Initial room they gave me was terrible. Got to my room to realize door was previously kicked in room 206. Like crack going through entire door. Then we open door room was dirty and amelled strong of urine.

Absolutely excellent!!

First let me say that the front desk and the lady that is over the breakfast on the 9th floor are amazing. Very sweet and gave great recommendations. As far as the room goes it could use some updates especially in the bathroom. The hotel should definitely invest in some NEW towels. All of our towels were worn so badly two were ripped. The housekeeping is what needs to be addressed. There is a middle aged black lady ,she is so unfriendly. She would never speak and everytime we asked her a question she would answer rudely. My daughter asked for towels?she stated “I don’t have any you have to call downstairs” while standing next to her cart full of towels. She was our housekeeper she did the bare minimum so that we could tell she was there. Overall the stay was cool, won’t be back to that location but it served our purpose. Get rid of that mean lady that cleans she doesn’t fit everyone else’s tone .