Exterior

Reviews of Red Roof Inn Hershey

2 out of 5
Red Roof Inn Hershey
1806 E Chocolate Avenue, Hershey, PA

Reviews

7.4

Good

Rating 10 - Excellent. 237 out of 823 reviews" "
Rating 8 - Good. 281 out of 823 reviews" "
Rating 6 - Okay. 162 out of 823 reviews" "
Rating 4 - Poor. 78 out of 823 reviews" "
Rating 2 - Terrible. 65 out of 823 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Sarah

Disliked: Staff & service, amenities, property conditions & facilities
Staff was rude and unknowledgeable about check in time. Unwilling to accommodate traveler. My vehicle was vandalized in the parking lot.
Stayed 1 night in Mar 2024
Response from Xao RediResponse Specialist on Apr 22, 2024
Dear Sarah,Thank you for sharing your feedback with us. We were displeased to read that your recent experience at the Red Roof Inn Hershey did not meet your expectations. I will certainly bring your comments to the property’s attention in an effort to address your concerns.We appreciate your business and truly value your feedback. On behalf of Red Roof, we look forward to providing you with better future stays.Sincerely,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

Wesley

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quite place and very convenient.
Stayed 1 night in Apr 2024
Response from Chirell RediResponse Specialist on Apr 15, 2024
Dear Wesley,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Hershey. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our convenience and quiet location. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

6/10 Okay

isabel

Stayed 5 nights in Mar 2024

8/10 Good

Gordon

Business traveler
Liked: Staff & service, property conditions & facilities
Most everything was fine room was clean adequate for my needs. Did have a strong cigarette odor.
Stayed 1 night in Mar 2024
Response from Carla RediResponse Specialist on Mar 21, 2024
Dear Gordon,Thank you for taking the time to tell us about your experience at the Red Roof Inn Hershey. I am glad to read that your pleased with the cleanliness of the room and that it was adequate to your needs. However, you mentioned that the room had a strong cigarette odor; please accept our sincerest apologies. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Justin

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean well kept
Stayed 7 nights in Mar 2024
Response from Dannielle Rediresponse Specialist on Mar 16, 2024
Dear Justin,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN HERSHEY. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the cleanliness and maintenance. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,DannielleRed Roof ManagementRediresponse Specialist

10/10 Excellent

Ashley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good stay clean for a motel and very roomie
Stayed 7 nights in Feb 2024
Response from Nishaye RediResponse Specialist on Feb 24, 2024
Dear Ashley, Thank you for taking the time to share your feedback regarding your recent stay at our hotel Red Roof Inn Hershey. We are happy to hear that you enjoyed all aspects of your stay. I can't begin to express how much it means to our Red Roof management team to hear from guests like you who had a great experience. We're glad you had a great time with us, and we look forward to serving you again.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Grubb Express

Stayed 1 night in Feb 2024
Response from Samantha Rediresponse Specialist on Mar 26, 2024
Thank you for your review, Grubb Express. The staff at the RED ROOF INN HERSHEY and I were upset we let you down, resulting in your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely,Samantha Red Roof Management Rediresponse Specialist

2/10 Terrible

Brad

Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Tianna RediResponse Specialist on Feb 13, 2024
Hello Brad, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Hershey and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Red Roof Management

6/10 Okay

Miguel

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
Red Roof didn’t have its own office, had to check in at Best Western across parking lot. Not a big deal just went through a little confusion initially when pulling up. Place was quiet, got good sleep but next day realized Housekeeping wasn’t the greatest. Didn’t appreciate what my blankets looked like, Both beds, really just seemed like they hadn’t been washed in a while or just way to many stains for my liking. Which explains rating
Stayed 2 nights in Feb 2024
Response from Tianna RediResponse Specialist on Feb 12, 2024
Dear Miguel,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Hershey. You mentioned that the cleanliness of the bedding did not meet your expectations. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we fell short with you.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Great location..close to shops and restaurants
Stayed 1 night in Feb 2024
Response from Adraine Rediresponse Specialist on Feb 10, 2024
Dear Carol, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN HERSHEY. I am happy to read that you found our location to be great and that it was close to many restaurants and shops. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

10/10 Excellent

Brandi

Stayed 1 night in Jan 2024
Response from Kamaria RediResponse Specialist on Jan 29, 2024
Hello Brandi, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HERSHEY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

6/10 Okay

Jason

Stayed 1 night in Jan 2024
Response from Xao RediResponse Specialist on Jan 23, 2024
I appreciate the time that you took to share your sentiments with us, Jason. Our team at the Red Roof Inn Hershey appreciated your 3/5 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,Red Roof Management

6/10 Okay

Albert

Stayed 1 night in Jan 2024
Response from Kerry-Lee RediResponse Specialist on Jan 18, 2024
Dear Albert, We at the RED ROOF INN HERSHEY appreciates your scoring of 6/10 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Red Roof Management

10/10 Excellent

Doris

Business traveler, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was pleasant
Stayed 8 nights in Jan 2024
Response from Chirell RediResponse Specialist on Jan 17, 2024
Dear Doris,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Hershey. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our pleasant location. Positive guest comments, like yours, are always an encouragement to all of our staff as we strive to continually improve the quality of our services and provide our guests with all the comforts of home.Redroof appreciates your business and we look forward to seeing you under our roof soon, where we can continue to offer you a clean, comfortable stay at an affordable price.Sincerely,ChirellRediResponse Specialist

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was very nice for the price. Clean and well stocked.
Stayed 3 nights in Dec 2023
Response from Kamaria RediResponse Specialist on Jan 31, 2024
Dear Jennifer,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN HERSHEY. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our location to be nice, clean and well stocked. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Red Roof Management

8/10 Good

Isaias

Stayed 4 nights in Dec 2023
Response from Dannielle Rediresponse Specialist on Dec 31, 2023
Hello Isaias, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HERSHEY and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 Excellent

Venkatesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is well maintained. Looks neat and clean. It is way more worth for the rate they charge. No issues. Awesome management. Very highly skilled.
Stayed 2 nights in Dec 2023
Response from Tiffany on Dec 30, 2023
Thank you for taking the time to provide us with such great feedback! I am so happy to hear that you enjoyed your stay! I hope you come back to stay with us again soon!

8/10 Good

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Sharma RediResponse Specialist on Dec 27, 2023
Hello Shannon, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN HERSHEY and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

10/10 Excellent

Vilmary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Sharma RediResponse Specialist on Dec 26, 2023
Hello Vilmary, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN HERSHEY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

6/10 Okay

Richard

Traveled with family
Liked: Staff & service
Disliked: Amenities
Stayed 2 nights in Dec 2023
Response from Tiffany on Dec 20, 2023
Thank you for taking the time to provide us with a rating of your recent stay! In the future, if you could provide us with some feedback as to what led to your rating, it would help us to know what areas we need to make improvements on. I hope you come back to stay with us again soon!

2/10 Terrible

Gabriela

Stayed 1 night in Dec 2023
Response from Tianna RediResponse Specialist on Dec 18, 2023
Hello Gabriela,Thank you for taking a moment to complete our survey at the Red Roof Inn Hershey. I was disheartened to see your stay resulted in a 2/10 score. Please accept our sincerest apologies. In the future, please consider adding comments to your survey to let us know what happened during your stay and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

2/10 Terrible

Letizia

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Terrible! Ten seconds into walking into our room we found cockroaches on the beds in plain sight. The room next door was playing their music so loudly at midnight. When we spoke with the manager she only offered us to switch rooms instead of honoring our price and placing us in one of their more “upscale” rooms. With no place to stay we got into our cars at midnight and did the 3 hour drive. Horrible conditions. Do not stay here. You will get what you paid for. It’s disgusting and gross
Stayed 1 night in Dec 2023
Response from Tianna RediResponse Specialist on Dec 6, 2023
Dear Letizia,I appreciate you sharing your feedback following your stay at the Red Roof Inn Hershey. I was saddened to read that your stay fell short of your expectations due to the pests you reported, the noise disturbances you encountered and the conditions of the room. Please know that Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. To uphold our company's high standards, I have notified management of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Red Roof Management

10/10 Excellent

Trish

Stayed 1 night in Nov 2023
Response from Tiffany on Nov 13, 2023
Thank you for choosing Red Roof Inn Hershey & taking the time to provide us with such a great 10/10 rating! I hope you come back to stay with us again soon!

10/10 Excellent

Cathy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Tiffany on Nov 7, 2023
Thank you for choosing Red Roof Inn Hershey & taking the time to provide us with your positive 10/10 rating! I hope you come back to stay with us again soon!

10/10 Excellent

cassandre

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place and inexpensive
Stayed 4 nights in Nov 2023
Response from Tiffany on Nov 7, 2023
Thank you for taking the time to provide us with such positive feedback regarding your recent stay at Red Roof Inn Hershey! I hope you come back to stay with us again soon!

10/10 Excellent

Lisa

Stayed 1 night in Nov 2023
Response from Tiffany on Nov 27, 2023
Thank you for taking the time to provide us with your positive rating of your recent stay! I hope you come back to stay with us again soon!

8/10 Good

franklin

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Property met our needs. We were here for a baseball tournament and were only here to sleep. Outdated and basic, but clean, and we had parking at our door. No amenities. Definitely for a minimalist experience.
Stayed 2 nights in Oct 2023
Response from Tiffany on Oct 30, 2023
Thank you for taking the time to provide us with great feedback! I am so glad to hear that we were clean & able to meet your needs & I hope you come back to stay with us again soon!

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place at a reasonable cost
Stayed 1 night in Oct 2023
Response from Tiffany on Oct 29, 2023
Thank you for taking the time to provide us with your positive feedback! I am so glad to hear that you had a good experience & I hope you come back to stay with us again soon!

10/10 Excellent

Robert

Stayed 1 night in Oct 2023
Response from Tiffany on Oct 24, 2023
Thank you for taking the time to provide us with such a great 10/10 rating of your recent stay at Red Roof Inn Hershey! I hope you come back to stay with us again soon!

8/10 Good

Heather

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Tiffany on Oct 23, 2023
Thank you for taking the time to provide us with your rating of your recent stay! I hope you come back to stay with us again soon!

8/10 Good

Dianna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean
We have stayed here twice this year. It's close to the VA and we choose the red roof every time we have to go to the VA. It's clean and economical.
Stayed 1 night in Oct 2023
Response from Tiffany on Oct 19, 2023
Thank you for taking the time to provide us with your feedback regarding your recent stay at Red Roof Inn Hershey! I am so pleased to hear that we are your choice hotel brand, and that we have stayed clean & economical! I hope you come back to stay again during your next trip!

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great clean place to sleep
The girl at the front desk was sweet and helpful. The room and bathroom was very clean. It was the perfect place to stay when you don’t need a lot of bells and whistles.
Stayed 1 night in Oct 2023
Response from Tiffany on Oct 16, 2023
Thank you for choosing Red Roof Inn Hershey & taking the time to provide us with such positive feedback! I am so happy to hear that the front desk was so sweet & helpful, and that the room was so clean, allowing you to get some good sleep! I hope you come back to stay with us again soon!

8/10 Good

Willy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we slep really good
Stayed 1 night in Sep 2023
Response from Tiffany on Oct 15, 2023
Thank you for taking the time to provide us with your feedback! I hope you come back to stay with us again soon!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Tiffany on Oct 14, 2023
Thank you for choosing Red Roof Inn Hershey & taking the time to provide us with your positive 10/10 rating! I hope you come back to stay with us again soon!

4/10 Poor

Alan

Stayed 5 nights in Oct 2023
Response from Tiffany on Oct 31, 2023
Thank you for taking the time to provide us with your rating of your recent stay. In the future, if you could leave us some feedback regarding what resulted in the rating you selected, it would help us to improve the guest experience. Thank you!

6/10 Okay

john

Traveled with group
Liked: Staff & service, property conditions & facilities
3 nights. Wi fi Didn t work. Big disappointment. Complained to desk at other lobby. Red roof was closed. Reply was. I ll tell the manager. That's no good to me
Stayed 2 nights in Oct 2023
Response from Tiffany on Oct 10, 2023
Thank you for taking the time to provide us with your feedback regarding your recent stay. I apologize that we were unable to meet your expectations, and will utilize your feedback to make any necessary improvements towards a superior guest experience.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice hotel and very friendly staff at front desk.
Stayed 1 night in Oct 2023
Response from Tiffany on Oct 9, 2023
Thank you for taking the time to provide us with your positive feedback regarding your recent stay at Red Roof Inn Hershey! I am so glad to hear that you had a nice stay & that our staff were so friendly! I hope you come back to stay with us again soon!

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room and excellent staff at front desk.
Stayed 1 night in Oct 2023
Response from Tiffany on Oct 8, 2023
Thank you for taking the time to provide us with your positive feedback regarding your recent stay at Red Roof Inn Hershey! I am so happy to hear that your room was nice & the staff were so excellent! I hope you come back to stay with us again soon!

8/10 Good

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good night
Everything was clean and in order. No problems.
Stayed 2 nights in Oct 2023
Response from Tiffany on Oct 7, 2023
Thank you for taking the time to provide us with your feedback regarding your recent stay at Best Western Plus Hershey! I am happy to hear that you had no problems during your stay & that everything was clean & in order! I hope you come back to stay with us again soon!

10/10 Excellent

Margaret

Stayed 1 night in Oct 2023
Response from Tiffany on Oct 22, 2023
Thank you for taking the time to provide us with such a great 5/5 rating of your recent stay at Red Roof Inn Hershey! I hope you come back to stay with us again soon!

8/10 Good

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price, great place to stay.
Stayed 2 nights in Sep 2023
Response from Tiffany on Oct 2, 2023
Thank you for taking the time to provide us with your feedback regarding your recent stay at Red Roof Inn Hershey! I am glad to hear that you had a great experience & I hope you come back to stay with us again soon!

8/10 Good

Jenna

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Quick Overnight Stay
Easy check in & out. Room was clean. Nothing fancy. My only complaint would be that my pillow was hard. Would stay again for a quick trip.
Stayed 1 night in Sep 2023
Response from Tiffany on Oct 1, 2023
Thank you for taking the time to provide us with your feedback regarding your recent stay at Red Roof Inn Hershey! I am glad to hear that check out was easy & your room was clean! I hope you come back to stay with us again soon!

6/10 Okay

Garrett

Liked: Staff & service
Staff was friendly and room was relatively clean. Lamps in room did not work. No controller for the television
Stayed 1 night in Sep 2023
Response from Tiffany on Sep 28, 2023
Thank you for taking the time to provide us with your feedback regarding your recent stay. I hope you come back to stay with us again soon!

10/10 Excellent

Erica

Stayed 2 nights in Sep 2023
Response from Kamaria Red Roof Management RediResponse Special on Sep 26, 2023
Hello Erica, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HERSHEY and I appreciate your 5/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Tiffany on Sep 25, 2023
Thank you for taking the time to provide us with such a positive rating of your recent stay at Red Roof Inn Hershey! I hope you come back to stay with us again soon!

8/10 Good

Christine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Loud slamming doors
Stayed 1 night in Sep 2023
Response from Dannielle Rediresponse Specialist on Sep 18, 2023
Dear Christine,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN HERSHEY. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the loud slamming with the doors. We will take your comments into consideration to make changes to improve our customer experience. On your next stay should you have any issues while with us, please contact Redroof front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

8/10 Good

Ellen

Stayed 4 nights in Sep 2023
Response from Dannielle Rediresponse Specialist on Sep 18, 2023
Hello Ellen, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Hershey and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

8/10 Good

Charles

Stayed 2 nights in Sep 2023
Response from Dannielle Rediresponse Specialist on Sep 18, 2023
Hello Charles, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Hershey and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

8/10 Good

Ashley

Stayed 1 night in Sep 2023
Response from Tiffany on Oct 7, 2023
Thank you for taking the time to provide us with your rating of your recent stay at our hotel! I hope you come back to stay with us again soon!

10/10 Excellent

Dawn

Stayed 1 night in Sep 2023
Response from Tiffany on Oct 7, 2023
Thank you for taking the time to provide us with such a great 5/5 rating of your recent stay at Red Roof Inn Hershey! I hope you come back to stay with us again soon!